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Sunboost

Sunboost (page 4 of 33)

4.6 from 3,955 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (406)
  • Product Quality
    4.2 (375)
  • Return Claim MadeYes (11) · No (425)
  • Customer Service
    4.3 (436)
  • Warranty Claim MadeYes (14) · No (416)
  • Purchase Price$4,182.36
  • Timeliness
    4.1 (129)
  • Job Satisfaction
    4.2 (121)
  • Rates and Fees
    4.2 (112)
  • Installation
    4.4 (408)
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Happy with product selection so far

published

The sales, installation team and service team have been very courteous and professional. I am a bit technically challenged but neither I or my daughter, who is technically competent, could follow the instructions to how to set up the monitoring system. The service team operator was able to assist.
I would recommend that the instruction sheet provided is overhauled. Writing is too small and needs step by step instructions for installation and then hints and tips on how to maximise the benefits of the system.

1 comment
Sunboost
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Ever Power Solar

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275 reviews
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Jay mistry

Jay mistrySydney, NSW

11.47kw solar system supplied by Sunboost

published
1 comment
Sunboost
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Toni

ToniPerth, WA

  • 2 reviews

It's a new looking set up, looking forward to the savings

published

Very friendly and professional service from all departments from start to finish, I am very happy with Sunboost to date

1 comment
Sunboost
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Ian C.

Ian C.Hunter Region, NSW

Good product and service

published

Took some time to get the system installed; locating a provider and setting the date for the job; Everything else went smoothly and the system is generating more than our needs. All labour was completed professionally. Recommended.

1 comment
Sunboost
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Sunboost solar

published

Installation was done very well. The installers were very prompt and clean. Could not fault them . The follow up calls are very good.

1 comment
Sunboost
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Gus

GusCentral West, NSW

Can’t wait to not pay for electricity

published

The installation team were great to work with and very quick with the installation of the panels and inverter and cleaned up well after the job was finished

1 comment
Sunboost
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Ever Power Solar

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275 reviews
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JvO

JvOSydney, NSW

review of the sunboost solar installation

published

The process of the installation went smooth and efficient. But when the system was activated the instructions and link to my iPhone was not well document or clear

1 comment
Sunboost
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Troubleshooting

published

Follow up instruction were clear and consultant was helpful Well know more after our first bill cycle at end January.

1 comment
Sunboost
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Repair of accidental damage

published

We are a neighbour of the property receiving the panels from Sunboost. The installer accidentally damaged a small section of our hedge. We were compensated for the repair of the hedge. Sunboost were very efficient in the handling of the matter and were onto it straight away. All good.

1 comment
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That's perfect.

published

The installation was easy.
The customer service is perfect. They helped me whenever I had any problem. The process is step by step until the problem is solved.

1 comment
Sunboost
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SDeacon

SDeaconSouth East Queensland, QLD

Minor issue resolved quickly

published

Project Number: 226833
Service Representative: Carter
Minor issue noticed with the installation. Contacted Carter and he quickly organised the installer to check on site and rectify. Carter followed up and also maintained communications until issue resolved.

1 comment
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Inverter Rectification

published

The phone instructions provided by Sunboost were easy to follow and the inverters easy to program
I was advised in advance that the process would take 15 minutes. It took 14 minutes to do both inverters

1 comment
Sunboost
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Ever Power Solar

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275 reviews
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Michael V

Michael VGreater Melbourne (Metropolitan), VIC

Service was prompt and efficient

published

Panel installation was 2 years ago and was delayed/deferred several times.
No ongoing issues.
A couple of early calls re mobile phone access to data were resolved in a timely manner.
The most recent call on 30 Dec 2020 was awkward due to language difficulties. The call centre girls are very patient, speak good english, and seem to know their work, but I often had to ask them to repeat things, sometimes several times. They need to speak more slowly.
In the finish, my problem seemed to resolve itself.

1 comment
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S . Bracken ridge

S . Bracken ridgeSouth East Queensland, QLD

So far so good

published

Only used 26 panels as was invoiced for 30 they would not install them on the southside of the house , so had to argue to get refunded for the 4 panels that they took, was not really happy with the $300 offered as refund but i had to agree to it ,as i was getting nowhere , the installers where very efficient and friendly would recommend them to anyone

1 comment
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Sunboost - the way to go

published

Everything from the first phone contact to the timely installation was managed smoothly. Installation time arrived and the installers were on time , explained the process, and completed the work very well. Would recommend

1 comment
Sunboost
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Pam B.

Pam B.Mid North Coast, NSW

  • 2 reviews

Very impressed with professionalism

published

Several unfortunate postponements due to weather, but very professional and helpful. The installers did a great job despite one hiccup, but I am very satisfied with the result and would recommend Sunboost wholeheartedly

1 comment
Sunboost
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Yes

YesPerth, WA

  • 2 reviews

So far so good..

published

Installation process was good as far I could see, installers may have different view as they have to lift all panels manually on to second story house roof..

1 comment
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Piero T.

Piero T.Perth, WA

Good Solar System

published

- a bit pushy in the sales, though very responsive to variation on the quote
- after commitment, process went fairly fast and easy to track
- Installation took place very fast, and was done with very good quality
- on enquiry of the performance of the panel, person providing feedback was not polite (area for improvement here!)

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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ludleludle

ludleludle

  • 2 reviews

Good value

published

Good value about 25% less than a previous installation. One issue with misplaced requested information slowed the process down. Took an additional 10 days for the application. Local installers were excellent.

1 comment
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Installation went well

published

The installation process seemed to go well. The installers arrived late, but other than that were friendly and seemed efficient and competent. The finished job looks good

1 comment
Sunboost
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Page 4 of 33
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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