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Sunboost

Sunboost (page 5 of 185)

4.6 from 4,614 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.6 (3,236)
  • Product Quality
    4.6 (3,034)
  • Return Claim MadeYes (86) · No (3,228)
  • Customer Service
    4.6 (3,403)
  • Warranty Claim MadeYes (126) · No (3,191)
  • Purchase Price$4,178.77
  • Timeliness
    4.6 (1,364)
  • Job Satisfaction
    4.7 (1,375)
  • Rates and Fees
    4.6 (1,244)
  • Installation
    4.7 (3,053)
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PDMM
PDMM
  • 2 reviews

So far so good thanks ETHAN

published

Thanks Ethan your help was much appreciated in the setting up of my app and learning how to use it. The app is still a bit confusing I’m still learning what all the numbers mean

Sunboost
Sunboost T.Sunboost
Misty
MistyIllawarra, NSW
  • 3 reviews

Support

published

Lucy was a great help, she explained the rectification process completed on my system as per standards.
And provided documentation for my records. Thanks for great service. I would recommend this company

Sunboost
Sunboost T.Sunboost

easy

published

Had changed WIFI router and lost data connection , staff walked me through wifi and app installation over phone , easy to understand and get data logger working again a few minutes

Sunboost
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Technical support

published

Nora assisted me to to get connected so that we could monitor our solar.
She talked me through each step and was very patient. Nora had the knowledge to help fix my problem and was pleasant to speak with.

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Jacqui
JacquiIllawarra, NSW
  • 2 reviews

SunBoost! A shining example of GREAT service!

published

This is the second home where we have had a SunBoost system installed. From start to finish SunBoost offered everything they said they would. The team of local installers were brilliant! Professional, well presented, courteous, no fuss, efficient and considerate workmen who never stopped until the job was done to a high standard. They tidied up after themselves too! We would not hesitate in recommending this company to anyone looking to install a solar system.

Sunboost
Sunboost T.Sunboost
Danni
DanniMetropolitan Adelaide, SA

Great communication!!

published

Great service, great communication and staff kept in touch throughout the whole process. Staff followed up ever question and step, before and after installation. Was also affordable and I was very happy.

Sunboost
Sunboost T.Sunboost
Patricia
Patricia Illawarra, NSW

Great help thank you Nora

published

I changed my internet provider which changed my WiFi password on the solar.
I emailed sun boost and Nora , gave me so much help in getting it back online with password changes .
Thank you Nora for your time and patience
Much appreciated
Cheers patricia

Sunboost
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Solar Installation

published
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Sunboost T.Sunboost
James Gardner
James GardnerLaunceston, TAS

I wasnt on site during the install but all seems fine since !

published

very prompt ! from the get go until post install Sunboost remained on the front foot and delivered our solar panels and had them installed next to our existing panels. So far all good !

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Espie
Espie
  • 2 reviews
  • 1 like

Thank you.

published

The installation went smoothly. Alvis is very helpful. After installation, Emma helped us with our other enquiries. I am also happy that I can still call Alvis for any question and he is most happy to help. Thank you.

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Mark
Mark Illawarra, NSW

Thanks Emma

published
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KvR
KvRIllawarra, NSW
  • 2 reviews

Very happy customer

published

The issue I had , were resolved painlessly and quickly , Larry had organised with others and always kept us in loop , very happy with my dealings with Sunboost staff.
I am a very customer.

Sunboost
Sunboost T.Sunboost
Beth
BethCentral, SA

Great value and service

published

From the first call through the quote process to the installation has been an easy process and all staff have provided excellent service. Thanks to Ethan for his technical expertise.

Sunboost
Sunboost T.Sunboost
Liang
LiangSydney, NSW

Great job!

published

All staff have been friendly and helpful throughout the whole process from quatation to final installation. Installation team also did a good and clean job. Very happy choosing the right product and the right supplier. Highly recommended!

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Our Beautiful Home
Our Beautiful Home Sydney, NSW
  • 2 reviews

Nora Sunboost

published

Nora is very well organized during the installation process and helpful.
She has always perfect and accurate of the communications regarding customer service.
I am highly recommended for her next level service.

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Excellent Value for Money, Great Service and Follow Up

published

Not sure the negative reviews are all about.
Sunboost supplied and installed our system and as near as I can figure out I save at least $4k on what I would have spent for exactly the same system with someone else... and I got quotes.
They don't have their own install teams which I imagine could be where the hit and miss could be coming from. I asked them who the installer would be, they told me, I researched them and then spoke to them before I let them work on my house.

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Dhaval
DhavalSydney, NSW

Solar panel is working perfectly.

published

From quote to installation , all went smoothly. Installation process was done quickly as promised. Nora was very kind and helpful with excellent customer service.
I would highly recommend Sunboost to friends and family.

Sunboost
Sunboost T.Sunboost

Solar installation

published

Overall pretty good experience from first contact with Martin, help readily available when necessary, installation team excellent - Ethan good with the setup at end. Would recommend the company fro solar power value.

Sunboost
Sunboost T.Sunboost
Rick
RickSouth East Queensland, QLD

Very happy with this product

published

Sun boost were very easy to deal with and the installation team were very good. I would certainly recommend them. They arrived on time and did a terrific job, I’m very happy with the product.

Sunboost
Sunboost T.Sunboost

Thanks Emma for the service

published

No issues at all, service was great from all parties including the installation team. Emma and Edward were very helpful throughout the whole process and I would recommend to anyone

Sunboost
Sunboost T.Sunboost
Osrom2000
Osrom2000Metropolitan Adelaide, SA

Coustermer review from Emelia

published

Had to provide an structual engineer as we had an heritage house and needed to know if the roof could take the 58 panels on roof and we called Emelia and she helped us to get an structual engineer

Sunboost
Sunboost T.Sunboost
Sab
SabSydney, NSW
  • 2 reviews

Response to Issue with Solis Inverter Wifi data logger stick

published

Amy was very helpful in seeking to get me reconnected to the Solis inverter app, but ultimately organised for a new data logger stick to be couriered to me. The Solis app is now back online and working.

Sunboost
Sunboost T.Sunboost
Helene
Helene Central West, NSW

Very good to deal with

published

Sunboost is a good company to deal with also Steve from Sunboost was great to deal and he knows a lot of the products and I would have no problem to recommend in the future

Sunboost
Sunboost T.Sunboost
John M.
John M.Sydney, NSW
  • 2 reviews

Excellent in every way!

published

We were very pleased with the way it was installed. The installers were very professional and very clean especially after completion where they removed all packaging and materials. Duke from Sunboost/Solar Service had provided exceptional customer service from prior to installation to after sales and installation service. Highly recommended!

Sunboost
Sunboost T.Sunboost
Lisa Holt
Lisa HoltSouth East Queensland, QLD
  • 7 reviews
  • 2 likes
  • Verified

Superb follow up customer care

published

Amazing service from Sunboost when Electrical Safety Office outed the installer as shonky. Sunboost arranged an inspection to ensure my safety, identified the defects and fixed the issues which would have been at no expense to me except for my agreement to upgrade my system as part of the rectification process at an exceptional price. The installer for the upgrade/rectification was professional and timely.

Sunboost
Sunboost T.Sunboost
Page 5 of 185

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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