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Sunboost

Sunboost (page 5 of 196)

4.6 from 3,917 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (2,652)
  • Product Quality
    4.6 (2,472)
  • Return Claim MadeYes (66) · No (2,678)
  • Customer Service
    4.6 (2,811)
  • Warranty Claim MadeYes (94) · No (2,655)
  • Purchase Price$4,234.97
  • Timeliness
    4.6 (850)
  • Job Satisfaction
    4.7 (820)
  • Rates and Fees
    4.6 (769)
  • Installation
    4.7 (2,522)
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Avnil K.

Avnil K.Sydney, NSW

SB22001

published

Noel helped me to fix an issue with my 13.2 KW system. Really happy with his service and prompt response. He worked me through reconfiguring my inverter which had come up with an error.

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

273 reviews
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Audrey

AudreyMetropolitan Adelaide, SA

Love it

published

The installation of the panels was free of drama....they arrived at the time I was told that they would be. They were pleasant and did a great job, very happy with their work.

1 comment
Sunboost
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Eagle

Eagle Northern Region, NSW

Difficult before installing

published

Constantly asking for information you’d already provided. Had to redo the financial application because they forgot or lost the first one I did. Tried to increase quoted price while installing

1 comment
Sunboost
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Bron.

Bron. Sydney, NSW

Refused to install panels

published

Despite assurances from AUSGRID that approval was given Sunboost refused to install our panels. [Name Removed] offered a substantial discount for their product and his message is still played on their phone message.

2 comments
Sunboost
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Bron.
Bron.

Order No: SB247577

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So happy with the service.

published

So happy with the customer service and the installation team.
Panels were installed very professionally and quickly. They look great.
The system work perfectly as we expected.
Would introduce Sunboost to friends and relatives.

1 comment
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Donna F.

Donna F.South East Queensland, QLD

D&D.March2021. Extremely happy. !!! With results..

published

Emelia (Sunboost sorted our Solar installation problem out.
Was excellent in sorting it out for us. Quick response and kept in contact with us every day.Happy result and Lovely lady.

1 comment
Sunboost
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Ever Power Solar

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273 reviews
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Very happy so far. The first bill will be a good indication.

published

Panel installation was very professional and efficient. The installers were friendly, tidy, very helpful and certainly knew their product. They listened to our concerns and were able to discuss the best possible alignment of the panels.

1 comment
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Thank you

published

Difficult for me with wifi set up it very happy with the assistance inserting this thank you Duke for talking me thru the set up and helping relive my stress

1 comment
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Mamdoh Ibrahim

Mamdoh IbrahimSydney, NSW

Perfect after sale services

published

My solar system inverter got burned after the rain, I called Sunboost and in one week from my request the company managed to get my inverter delivered and installed thanks.

1 comment
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Ade

AdeQueensland

So pleased we went with Sunboost

published

The panel installation process went like a dream. Extremely pleased with the workmanship of the installer.
Unfortunately we had a breakdown with the system a few months after installation. Even though this took a few weeks to discover the problem, once this was identified, this problem was rectified to our complete satisfaction. I must say the staff we dealt with through this time could not have been more helpful. Thank-you Sunboost.

1 comment
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No Hassle Installation

published

The whole process was very easy, Sunboost always answered emails & phone calls very quickly. We were kept informed during the whole process.
Would highly recommend Sunboost to anyone looking for Solar.

1 comment
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John

JohnSouthern and Hills, SA

Quality system and a great price!

published

Easy sales process, easy payment/finance options, the team of Installers that came and carried out the install were efficient, friendly, and worked well as a team and ensured the panels were installed to maximize sunlight.

1 comment
Sunboost
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Ever Power Solar

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Good to deal with

published

After many failed attempts to set up our wifi with the installer having no idea. Raymond finally succeeded in setting it up and was very patient on helping us get it working

1 comment
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No grid error - great service from Alexander

published

Very friendly and helpful staff. The issue was being dealt with in polite way as quick as possible. I requested that the issue should be dealt with as soon as possible and the request was met in a professional manner. I appreciate very for the quick response.

1 comment
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Peter C.

Peter C.Wide Bay-Burnett, QLD

The installation was fast and trouble free

published

I thought it would take 1 - 2 days but they were done in a few hours. The worker was very friendly and knowledgeable about his product. The place was left spotlessly clean.

1 comment
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The service is really good for Sunboost!

published

The panel installation process is pretty smoothy. The service is really professional and they are really responsible and helpful! I will recommend it to my friends and family and I have a great experience with Sunboost.

1 comment
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Geoffrey

GeoffreySouth East Queensland, QLD

Professional interaction with firm and installers , excellent work

published

From the time of contra ting the installation we will keep informed on the progress time at all factors that were relevant to our installation The installation supervisor was very knowledgeable and helpful and gave us many suggestions to carry out with regards to the solar system. We were happy with the look of the panels and now look forward to a decrease in electricity bill

1 comment
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Joel

JoelMetropolitan Adelaide, SA

If in South Australia request Clean Green Energy Solutions as the installer

published

If in South Australia request they use Clean Green Energy Solutions as the installer
They did a great job and did exaclty what was requested
The solar system is working currently well

1 comment
Sunboost
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Ever Power Solar

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273 reviews
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Great service

published

Fantastic service & accomodating with changes. Follow up services were great & explained everything we needed to know. Online access was great to be able to follow installations process. Would recommend Sunboost

1 comment
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SB216916

published

Installation process was easy I think they could have more brackets to condense the panels as we returned 4
I have no issues with Sunboost everything ran smoothly
The system is not currently working which must be issues with the Origin Energy

1 comment
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Page 5 of 196
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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