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Sunboost

Sunboost (page 5 of 51)

4.6 from 4,322 reviews · View Statistics

Reviews

  • Value for Money
    4.3 (487)
  • Product Quality
    4.1 (446)
  • Return Claim MadeYes (14) · No (503)
  • Customer Service
    4.2 (517)
  • Warranty Claim MadeYes (20) · No (491)
  • Purchase Price$4,162.13
  • Timeliness
    4.0 (178)
  • Job Satisfaction
    4.2 (173)
  • Rates and Fees
    4.1 (161)
  • Installation
    4.3 (476)
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Reviewer Photos & Videos

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David

DavidSydney, NSW

Thank you Sunboost

published

1st point of contact from company was Janet. She was very helpful and knowledgeable about the product. She accommodated our needs and requests.
The installers were punctual and professional.
‘Ebi’ the electrician lead installation team without fault.
Thank you Sunboost

1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

305 reviews
Ad

great service and money in my pocket

published

The chosen panels have not only paid for my electricity, but the credits covered my night usage as well as given me money back and saved the environ,ment over 6 trips to Melbourne in less than 6 months

1 comment
Sunboost
Sunboost T.Sunboost
Disgruntled

DisgruntledMetropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

Love the solar

published

Have been enjoying the benefits of what the solar is producing although appears to be some discrepancy between the Solis Sunboost App & that of AGLs mobile app on usage & solar energy earned/used. AGL shows lower levels? Apart from that no regrets & would recommend.

1 comment
Sunboost
Sunboost T.Sunboost
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Anthony

AnthonyPerth, WA

I wish I could have installed it earlier.

published

The panels were installed without any glitches. The company personnel were courteous and friendly.
They went about doing their work methodically and I did not encounter any issues with them and all ended towards the afternoon.

1 comment
Sunboost
Sunboost T.Sunboost

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Spindel

Spindel

  • 2 reviews
  • 3 likes

Ver happy with solar.

published

I had difficulty setting up the wifi, I spoke with Duke and he was so helpful and professional and not to mention patient. Excellent service and a credit to the company.

1 comment
Sunboost
Sunboost T.Sunboost
MJR

MJRSydney, NSW

My review is based on my personal experience.

published
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

305 reviews
Ad

Issue logging into Data Logger Wifi Stick

published

I was having difficulties with the set up of the WiFI monitoring process. I phoned today and the issue was resolved by Customer Support who was very helpful. I am now registered. A big thank you.
Penny

1 comment
Sunboost
Sunboost T.Sunboost

Project SB46199, Service Rep Carter

published

The job was initially appraised by the installer and required further repair work to be done later. Carter arranged and negotiated with installer and management to have it approved. Though the process was a bit long, Carter prioritised the work as much as he could to have it completed at an early time. Very grateful!

1 comment
Sunboost
Sunboost T.Sunboost
Surendhar R.

Surendhar R.South East Queensland, QLD

Good System

published

How easy was the panel installation process?
Dealing with the Installers was a GREAT Experience.
The Installers were very professional, great customer service & efficiently managed Roof Space, Install Time & Inverter Install Location.

1 comment
Sunboost
Sunboost T.Sunboost
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All good things come to those who wait

published

The installation by the third party was a long time before it happened. Customer service ( Kevin ) was Verry helpful. The repair contractor took a long time to respond. His work was good

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Good service

published

Only issue I have is the installers not taking care of other peoples property but Sunboost did fix all my issues. I have every question answer every time I rang thank you

1 comment
Sunboost
Sunboost T.Sunboost

Very good and useful

published

The installation was easy process and there is no issues. The staff were friendly during the service and answered all my questions and concerns. After installation also, they provided relevant information regarding the system works and reachable.

1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

305 reviews
Ad

Great job

published

Overall while process has been extremely easy and efficient. All facets have been easy to deal, from quotation to installation, even after sales have been very interested in my experience.

1 comment
Sunboost
Sunboost T.Sunboost
Robert L.

Robert L.Sydney, NSW

Good experience for most of the transaction.

published

I am an inexperienced customer. Everyone has been very helpful. The completed installation appears to be to specification. Solar cable on inverter was incorrect size and has been replaced in good time. Would have liked a shorter lead time, even though installation was six days earlier than original date advised. In my opinion the after sales help is very satisfactory. I will recommend to others.
Currently having trouble locating WIFI in order to use monitor, and to contact Lucy for further help.

1 comment
Sunboost
Sunboost T.Sunboost
L. Murray

L. MurraySouth East Queensland, QLD

will make big differences to electricity bills

published

found the workers to be very professional and informative no problems with installation very good job answered all questions the installion took the day to do and we were very pleased with the outcome

1 comment
Sunboost
Sunboost T.Sunboost
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Page 5 of 51
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Questions & Answers

Peter Clifton

Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

4 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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