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Sunboost

Sunboost (page 5 of 32)

4.6 from 4,359 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (420)
  • Product Quality
    4.2 (388)
  • Return Claim MadeYes (10) · No (455)
  • Customer Service
    4.3 (446)
  • Warranty Claim MadeYes · No (475)
  • Purchase Price$4,187.73
  • Timeliness
    4.1 (159)
  • Job Satisfaction
    4.2 (160)
  • Rates and Fees
    4.2 (150)
  • Installation
    4.4 (419)
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Good service

published

Only issue I have is the installers not taking care of other peoples property but Sunboost did fix all my issues. I have every question answer every time I rang thank you

1 comment
Sunboost
Sunboost T.Sunboost

Great job

published

Overall while process has been extremely easy and efficient. All facets have been easy to deal, from quotation to installation, even after sales have been very interested in my experience.

1 comment
Sunboost
Sunboost T.Sunboost
Robert L.
Robert L.Sydney, NSW

Good experience for most of the transaction.

published

I am an inexperienced customer. Everyone has been very helpful. The completed installation appears to be to specification. Solar cable on inverter was incorrect size and has been replaced in good time. Would have liked a shorter lead time, even though installation was six days earlier than original date advised. In my opinion the after sales help is very satisfactory. I will recommend to others.
Currently having trouble locating WIFI in order to use monitor, and to contact Lucy for further help.

1 comment
Sunboost
Sunboost T.Sunboost
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L. Murray
L. MurraySouth East Queensland, QLD

will make big differences to electricity bills

published

found the workers to be very professional and informative no problems with installation very good job answered all questions the installion took the day to do and we were very pleased with the outcome

1 comment
Sunboost
Sunboost T.Sunboost
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Dave
DavePerth, WA

Upgraded Solar System

published

Very easy process from start to finish. I would highly recommend Sunboost to others.
Very knowledgeable and informative thru whole process.
Client portal is and excellent way of tracking thru the process

1 comment
Sunboost
Sunboost T.Sunboost
Not used
Not usedCentral Queensland, QLD

As expected

published

Installation process was good and guys were good. Pannels not placed all facing north as expected but OK. System has not been activated yet so waiting to see how it performs with half pannels facing South.

1 comment
Sunboost
Sunboost T.Sunboost
Raghavendra K.
Raghavendra K.Sydney, NSW
  • 2 reviews

Had an issue with the Inverter and Rachel resolved it successfully first time.

published

My inverter gave an alert sign on the phone app. Called Sunboost support and Rachael called me back and went through all the steps and managed to resolve the issue.
She was very patient and and knowledgeable. This review is just related to addressing the inverter alert issue and not the full installation.

One question still remains why two 5KW inverters instead of one 10kw inverter.

1 comment
Sunboost
Sunboost T.Sunboost
Terry
TerryKambah 2902, ACT

Had no problems

published

The crew doing the job were very friendly and answered any questions we asked.
To my knowledge there was no trouble with the installation process.
I have had no issues with the company to date.

1 comment
Sunboost
Sunboost T.Sunboost

Finally its done after more than 8 weeks of waiting

published

There was a broken panel that needed to be returned and replaced by the installation team. Hence It took the whole day and unable to commission due to fault and the sky was getting dark. The installer had to come back next morning and it was an easy fix within an hour. It works like a breeze after that. I am happy with the workmanship.

1 comment
Sunboost
Sunboost T.Sunboost
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Brian
BrianSouthern and Hills, SA

Another positive result

published

Sunboost have just expanded our solar array and their communication and courtesy from the sales team right through to the installers has been first class, both with the initial unit and now the extension. Further, a referral from us generated a very good experience for a good friend. Sunboost have been great to do business with

1 comment
Sunboost
Sunboost T.Sunboost
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Mr_Whitecoal
Mr_WhitecoalCentral, SA

great deal & helpful people

published

quick panel installation that took 5 hours at most.
good pricing for solar systems & willing to negotiate best system to fit my needs.
really helpful people who helped walk me through everything I wanted to know.

1 comment
Sunboost
Sunboost T.Sunboost

The team were very helpful

published

Our installation took time because of the rain but was done well . Sunboost staff was in touch with us along the way. We now have panels up and running. Thank you all we worked with at Sunboost.

1 comment
Sunboost
Sunboost T.Sunboost

Good experience from beginning

published

I had good dealings with with SunBoost, Aldo was very helpful to the queries my wife and I had when we approached them for new panels for our house, only criticism is that installers did not tell us that the system had to be off until the smart meter is installed, by our electricity provider.

1 comment
Sunboost
Sunboost T.Sunboost

So happy with Suboost. Even more happy I'm helping the environment using renewable energy regardless of the pay-back $

published

Installation was seamless. Only one issues with a burnt out isolator switch on the roof after 2.5yrs.
Problem fixed by Sunboost immediately. I take ownership of the only downfall I have felt.i didn't download the monitoring app until I noticed a change in my Electricity providers data which would explained a problem 6mths earlier with only half of my solar panels generating electricity.
Many thanks to Emilia, CSE for a pleasant resolve with constant progress follow up & excellent telephone manor.

1 comment
Sunboost
Sunboost T.Sunboost
Frank Z
Frank ZSydney, NSW
  • 2 reviews
  • 1 like

A good experience

published

Provided a competitive quote. Apart from a delay in installation and uncertainty of being able to install on my higher pitch roof, it all came together well at the end. Installation was quick and hassle free. I had a water leak through the electrical conduit, however this was fixed quickly and efficiently. After sales service has been great, Alexander followed up issues and resolved them efficiently.
The only criticism is the WIFI interface which is extremely basic and does not provide information on feedback to the grid.

1 comment
Sunboost
Sunboost T.Sunboost
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Page 5 of 32
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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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