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Sunboost

Sunboost (page 6 of 40)

4.6 from 4,628 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    3.8 (617)
  • Product Quality
    3.7 (561)
  • Return Claim MadeYes (24) · No (638)
  • Customer Service
    3.7 (666)
  • Warranty Claim MadeYes (26) · No (630)
  • Purchase Price$4,544.46
  • Timeliness
    3.8 (229)
  • Job Satisfaction
    3.9 (231)
  • Rates and Fees
    3.9 (210)
  • Installation
    4.0 (576)
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Issue logging into Data Logger Wifi Stick

published

I was having difficulties with the set up of the WiFI monitoring process. I phoned today and the issue was resolved by Customer Support who was very helpful. I am now registered. A big thank you.
Penny

Sunboost
Sunboost T.Sunboost

Project SB46199, Service Rep Carter

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The job was initially appraised by the installer and required further repair work to be done later. Carter arranged and negotiated with installer and management to have it approved. Though the process was a bit long, Carter prioritised the work as much as he could to have it completed at an early time. Very grateful!

Sunboost
Sunboost T.Sunboost
Surendhar R.
Surendhar R.South East Queensland, QLD

Good System

published

How easy was the panel installation process?
Dealing with the Installers was a GREAT Experience.
The Installers were very professional, great customer service & efficiently managed Roof Space, Install Time & Inverter Install Location.

Sunboost
Sunboost T.Sunboost
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All good things come to those who wait

published

The installation by the third party was a long time before it happened. Customer service ( Kevin ) was Verry helpful. The repair contractor took a long time to respond. His work was good

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Good service

published

Only issue I have is the installers not taking care of other peoples property but Sunboost did fix all my issues. I have every question answer every time I rang thank you

Sunboost
Sunboost T.Sunboost

Very good and useful

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The installation was easy process and there is no issues. The staff were friendly during the service and answered all my questions and concerns. After installation also, they provided relevant information regarding the system works and reachable.

Sunboost
Sunboost T.Sunboost

Great job

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Overall while process has been extremely easy and efficient. All facets have been easy to deal, from quotation to installation, even after sales have been very interested in my experience.

Sunboost
Sunboost T.Sunboost
Robert L.
Robert L.Sydney, NSW

Good experience for most of the transaction.

published

I am an inexperienced customer. Everyone has been very helpful. The completed installation appears to be to specification. Solar cable on inverter was incorrect size and has been replaced in good time. Would have liked a shorter lead time, even though installation was six days earlier than original date advised. In my opinion the after sales help is very satisfactory. I will recommend to others.
Currently having trouble locating WIFI in order to use monitor, and to contact Lucy for further help.

Sunboost
Sunboost T.Sunboost
L. Murray
L. MurraySouth East Queensland, QLD

will make big differences to electricity bills

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found the workers to be very professional and informative no problems with installation very good job answered all questions the installion took the day to do and we were very pleased with the outcome

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Solar System

published

Straight forward and so far happy. Will update with progress.
Didn't activate yet the system looking forward to that. Staff is good, hoping they will help us in future if needed.
Thanks Sunboost.

Sunboost
Sunboost T.Sunboost
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Dave
DavePerth, WA

Upgraded Solar System

published

Very easy process from start to finish. I would highly recommend Sunboost to others.
Very knowledgeable and informative thru whole process.
Client portal is and excellent way of tracking thru the process

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Not used
Not usedCentral Queensland, QLD

As expected

published

Installation process was good and guys were good. Pannels not placed all facing north as expected but OK. System has not been activated yet so waiting to see how it performs with half pannels facing South.

Sunboost
Sunboost T.Sunboost
Raghavendra K.
Raghavendra K.Sydney, NSW
  • 2 reviews

Had an issue with the Inverter and Rachel resolved it successfully first time.

published

My inverter gave an alert sign on the phone app. Called Sunboost support and Rachael called me back and went through all the steps and managed to resolve the issue.
She was very patient and and knowledgeable. This review is just related to addressing the inverter alert issue and not the full installation.

One question still remains why two 5KW inverters instead of one 10kw inverter.

Sunboost
Sunboost T.Sunboost
Terry
TerryKambah 2902, ACT

Had no problems

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The crew doing the job were very friendly and answered any questions we asked.
To my knowledge there was no trouble with the installation process.
I have had no issues with the company to date.

Sunboost
Sunboost T.Sunboost

Finally its done after more than 8 weeks of waiting

published

There was a broken panel that needed to be returned and replaced by the installation team. Hence It took the whole day and unable to commission due to fault and the sky was getting dark. The installer had to come back next morning and it was an easy fix within an hour. It works like a breeze after that. I am happy with the workmanship.

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Brian
BrianSouthern and Hills, SA

Another positive result

published

Sunboost have just expanded our solar array and their communication and courtesy from the sales team right through to the installers has been first class, both with the initial unit and now the extension. Further, a referral from us generated a very good experience for a good friend. Sunboost have been great to do business with

Sunboost
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Mr_Whitecoal
Mr_WhitecoalCentral, SA

great deal & helpful people

published

quick panel installation that took 5 hours at most.
good pricing for solar systems & willing to negotiate best system to fit my needs.
really helpful people who helped walk me through everything I wanted to know.

Sunboost
Sunboost T.Sunboost

The team were very helpful

published

Our installation took time because of the rain but was done well . Sunboost staff was in touch with us along the way. We now have panels up and running. Thank you all we worked with at Sunboost.

Sunboost
Sunboost T.Sunboost

Good experience from beginning

published

I had good dealings with with SunBoost, Aldo was very helpful to the queries my wife and I had when we approached them for new panels for our house, only criticism is that installers did not tell us that the system had to be off until the smart meter is installed, by our electricity provider.

Sunboost
Sunboost T.Sunboost

So happy with Suboost. Even more happy I'm helping the environment using renewable energy regardless of the pay-back $

published

Installation was seamless. Only one issues with a burnt out isolator switch on the roof after 2.5yrs.
Problem fixed by Sunboost immediately. I take ownership of the only downfall I have felt.i didn't download the monitoring app until I noticed a change in my Electricity providers data which would explained a problem 6mths earlier with only half of my solar panels generating electricity.
Many thanks to Emilia, CSE for a pleasant resolve with constant progress follow up & excellent telephone manor.

Sunboost
Sunboost T.Sunboost
Frank Z
Frank ZSydney, NSW
  • 2 reviews
  • 1 like

A good experience

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Provided a competitive quote. Apart from a delay in installation and uncertainty of being able to install on my higher pitch roof, it all came together well at the end. Installation was quick and hassle free. I had a water leak through the electrical conduit, however this was fixed quickly and efficiently. After sales service has been great, Alexander followed up issues and resolved them efficiently.
The only criticism is the WIFI interface which is extremely basic and does not provide information on feedback to the grid.

Sunboost
Sunboost T.Sunboost
Ramon
Ramon
  • 2 reviews

Noel is very polite and helped resolve the problem

published
Sunboost
Sunboost T.Sunboost
Ramon
Ramon

Thank you.

Bron.
Bron. Sydney, NSW

Refused to install panels

published

Despite assurances from AUSGRID that approval was given Sunboost refused to install our panels. [Name Removed] offered a substantial discount for their product and his message is still played on their phone message.

Sunboost
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Bron.
Bron.

Order No: SB247577

lynleygrigg
lynleygriggMetropolitan Adelaide, SA

Cancellation

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So I rang Sun Boost to enquire about the Tier 1 special advertised on TV. I was not intending to sign up that day but by the end of the phone call paid a $200 deposit to lock it in.
As I had not yet moved into my property, I decided to cancel until I knew what the cost of my bills would be.
I rang the company thinking I bet I have a battle on my hands getting my deposit refund .. I was so wrong.
My deposit was immediately refunded, no questions asked.
For this reason, I will be ringing them again when I am ready.
Thanks Sun Boost.

banter
banterSydney, NSW
  • 38 reviews
  • 33 likes
  • Verified

You are my sunshine ..... but not likely!

published
Sunboost
Sunboost T.Sunboost
Page 6 of 40

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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