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Sunboost
4.6 from 4,352 reviews · View Statistics

Reviews

  • Value for Money
    1.6 (114)
  • Product Quality
    1.7 (97)
  • Return Claim MadeYes (9) · No (123)
  • Customer Service
    1.2 (131)
  • Warranty Claim MadeYes (7) · No (123)
  • Purchase Price$7,230.67
  • Timeliness
    1.6 (24)
  • Job Satisfaction
    1.5 (21)
  • Rates and Fees
    1.9 (22)
  • Installation
    1.7 (82)
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Tet
TetSouth East Queensland, QLD
  • 6 reviews
  • 1 like
  • Verified

Not worth the outlay for the return.

published

Was told our power bills would be under $50 or credit if we installed their panels.
Well our bills are over $125 ,each quarter so for just two pensioners not worth all that out lay.

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
Andy R.
Andy R.Central, SA
  • 6 reviews
  • 2 likes

Avoid avoid avoid

published

Forever being cancelled multiple times at last minute im over sunboost and their lies ,who calls last minute hours before installation oh wait sunboost do over and over ,im sick of the lies and no shows wish i had never heard of this mob ,for anyone looking at getting solar keep looking dont get the lies and fake promises i have from sunboost

Value for Money
Product Quality
2 comments
Sunboost
Sunboost T.Sunboost
Andy R.
Andy R.

How about you concentrate more on returning phone calls when you promise and stop making fake promises to your customers

Dean Lavender
Dean LavenderSydney, NSW
  • 2 reviews
  • 1 like

Will take a life time to pay for itself in savings

published
Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
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S sheedy
S sheedy Greater Melbourne (Inner), VIC

Not happy

published

Installation was good but didn’t hook them up to my house at all didn’t comply with the electrical standards three years later still got no feedback off my solar panels company did nothing for me at all other than argue with me would not recommend them to anyone

Incentivised ReviewNo
Panel PurchasedOne that still doing nothing
Purchase Price$6,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Aravind
AravindSydney, NSW
  • 8 reviews
  • 1 like
  • Verified

Very Bad service

published

I've installed 10.3KW solar on 6th March 2021. It generates just 0.2KW / day and it is not performing the way it meant to be. Sunboost kept saying they will fix it, but they failed to. It's been almost 3 months and I've spent $5291 for nothing.

Value for Money
Product Quality
2 comments
Sunboost
Sunboost T.Sunboost
Aravind
Aravind

Invoice# SB125428

Peter60
Peter60AU
  • 3 reviews
  • 5 likes

Installation not working and cannot get it repaired

published

At first it took all day to get the wifi connected. We then notice that our system is not functioning. Advised Sunboost and now 2 day slater it is still not working and has not been since 8th of February. We believe the monitoring should have been set up at installation not now some 5 months later. We are losing $80 per day since the system stopped working and now over 2 days trying to get them to send a repair person, has been an ordeal with them wanting photos however giving me confusing instruction. If I could get it removed and a refund I would. Do not engage "sunboost"

Incentivised ReviewNo
Return Claim MadeNo
System Size20 KW
1 comment
Sunboost
Sunboost T.Sunboost
Bron.
Bron. Sydney, NSW

Refused to install panels

published

Despite assurances from AUSGRID that approval was given Sunboost refused to install our panels. [Name Removed] offered a substantial discount for their product and his message is still played on their phone message.

Value for Money
Product Quality
2 comments
Sunboost
Sunboost T.Sunboost
Bron.
Bron.

Order No: SB247577

banter
banterSydney, NSW
  • 37 reviews
  • 33 likes
  • Verified

You are my sunshine ..... but not likely!

published
Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
Leighton S.
Leighton S.Wide Bay-Burnett, QLD
  • 2 reviews

The worst company I have yet to deal with

published

Called up about the pending installation, get told over a couple months I’ll get a call back. Never once got a call back. Just wanting final quote.. On the phone to the installation manger, get told he will send me an email because every part of my journey was made difficult by bad service. He never sent the email or better yet still didn’t send me the final quote after they got here on site to check the job out. (This is for a double installation)

Without going into too much detail, I can’t think of a worse company to deal with over the phone.

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
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clay
claySouth East Queensland, QLD
  • 2 reviews
  • 5 likes

Do your home work on this company before using

published
Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
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Yosip S.
Yosip S.
  • 2 reviews
  • 1 like
  • Verified

Unqualified staff ,after 2 months installed System that isn't running yet. my roof is leaking they know & don't care.

published

installation took 2 months, System still is not working there will be delay another 2 weeks from electricity company. My neighbor went with Arise solar took him only one week. beside my roof is leaking too.

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
Jan G.
Jan G.Queensland
  • 2 reviews
  • 2 likes

was considering contacting this company again after failed installation from another company

published

After failed install from another company I was considering returning to this company after having received a quote prior to other company. So glad I read the negative reviews -seems like I would have been in a whole world of hurt yet again. Do not bother to contact me as I have no interest in dealing with yet another dodgy business

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Jim
JimSydney Surrounds, NSW
  • 2 reviews
  • 14 likes

Minus 10 as a star rating

published
Value for Money
Product Quality
2 comments
Sunboost
Sunboost T.Sunboost
Jim
Jim
Tracy
TracySydney, NSW
  • 2 reviews

They will not leave me alone!

published

After my complaint and my review from 6months ago, I even stated in my review that I will not be doing business with this company. Then a little while ago, maybe a month or so ago, I received another phone call to consider their business to install a solar system. I told the caller that I have already purchased a solar system through another company and was very happy with their service and installation.

Today, I received another phone call! Sunboost wanted to offer me some sort of special on a solar system installation. Sunboost seems to be very pushy and refuse to understand the phrase, "No, I do not want your business," and they don't seem to understand, "Leave me alone, stop calling me."

Trustworthiness
Customer Service
1 comment
Sunboost
Sunboost T.Sunboost
Mark.
Mark. South East Queensland, QLD

Completely incompetent.

published
Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost

Hi Mark,
We apologize for the inconvenience caused. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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