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Sunboost
4.5 from 3,629 reviews · View Statistics

Reviews

  • Value for Money
    1.6 (103)
  • Product Quality
    1.7 (86)
  • Return Claim MadeYes (9) · No (110)
  • Customer Service
    1.2 (119)
  • Warranty Claim MadeYes (5) · No (113)
  • Purchase PriceA$4,555.81
  • Timeliness
    1.8 (15)
  • Job Satisfaction
    1.2 (9)
  • Rates and Fees
    1.9 (15)
  • Installation
    1.7 (72)
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LB

LB

  • 4 reviews
  • 7 likes

DO NOT USE THIS COMPANY!!!!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
martinhey

martinheySydney, NSW

Not great - SB183289

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size12.9 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase PriceA$6,491.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Hi Martin,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to allow us sometime and we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Disappointed

Disappointed South East Queensland, QLD

DO NOT TOUCH THIS COMPANY

published

As per many negative reviews this company has them at the end of their reviews on there website. This call centre isn’t in Australia and you will get hassled by someone who appears to be in India. Be prepared to be hassled!! Take your deposit and you have to fight with them to get it back or cancel your quote. They do not know what they are doing and are India sales people not experts. They sent photos of a layout for solar panels that wasn’t my house!!!
They use Australian sports people but DO NOT TOUCH THEM!!

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
Sunboost
Sunboost T.Sunboost
Disappointed
Disappointed

I spoke with Logan and a manager yesterday who said they would cancel my quote and return my deposit. I sent Logan another email this morning and still no reply. Please arrange for my deposit to be returned ASAP.
SB243565

Sunboost
Sunboost T.Sunboost
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Suz

SuzHunter Region, NSW

  • 2 reviews
  • 3 likes

Harassment

published

Didn't go with Sunboost in the end as I was sick of being harassed! Brett form Sunboost (not sure where this call centre is but doubt its Australia as accents are thick!) called at least once a day. When I refused to answer the calls he changed his number to private. Even when I told him to please not call me and that we had decided not to proceed he still kept calling. I hung up on him numerous times! We actually paid more and went with another local company who weren't harassing us and who seemed to know what they were talking about in regards to installation etc rather than doing an intense sales pitch!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

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Do not deal with have been harassed with phone calls after there price change and I said no more calls

published

Harassment phone calls still happen have be tolled no more now they won’t to no who we went will Arron don’t deal with

Value for Money
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Hi Troy,
We apologize for the inconvenience caused to you whilst dealing with us. We request you kindly help us with your contact number on service@sunboost.com.au and we assure you that no calls will made in future.
Regards,
Sunboost Online.

Lozza

LozzaSydney, NSW

  • 2 reviews
  • 3 likes

Pathetic service

published

Ordered the system 12/11/2020. Promised installation was between 23/11/20 & 07/12/20. Called this morning with the old chestnut excuse that solar can not be installed as the installer hurt himself an that it couldn’t be rescheduled until February.
I would not recommend this company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.3 KW
Panel PurchasedJinko cheetah 370 watt
Warranty Claim MadeNo
Purchase PriceA$4,200.00
See all answers
4 comments
Sunboost
Sunboost T.Sunboost
Lozza
Lozza

I have cancelled the order as you are in breach of the contract. Our deposit should be refunded immediately.
Thank you

Sunboost
Sunboost T.Sunboost

Dear Customer,
Sure we will refund the deposit, however, to follow up on the same, we would request you to kindly help us with your quotation number.
Regards,
Sunboost Online.

Geoff

GeoffHunter Region, NSW

12 months in my 6.6kw 24 panel produces no more than 2.8kw on a clear 40 degree day. Foreign call centre. Dodgy panels

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSunboost
Warranty Claim MadeNo
Purchase PriceA$4,000.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Happy Job

Happy JobPerth, WA

  • 2 reviews

very disappointing, always argue with the sale person, have to go back to the training again

published

Hi Wilson, not very happy with Blake, who is a salesperson, did not understand about the
the procedure, can not communicate with the client, advise the wrong thing, just sale sale sale, very disappointing

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase PriceA$2,600.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Dear Customer,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to escalate the situation further and look into it.
Regards,
Sunboost Online.

Gill

Gill South East Queensland, QLD

Sale was seamless, installation not so great, been waiting 2 months for installation.

published
Value for Money
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$3,500.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Gill
Gill

SB219915

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Jim

JimSydney Surrounds, NSW

  • 2 reviews
  • 8 likes

awaiting documents of proof and repairs to be fixed

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Purchase PriceA$4,000.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

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D. Kim

D. Kim

  • 6 reviews
  • 3 likes

Deceptive and incompetent operator

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.6 KW
Panel PurchasedJinko panels & Fronius Primo Inverter
Warranty Claim MadeNo
Purchase PriceA$6,600.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
D. Kim
D. Kim

Thanks for your response. "SB138663" is the invoice number.
I hope you will.

Peter Baff

Peter BaffSouth-Eastern Region, NSW

Don’t be fooled by Allan Border ...

published

Firstly they arrived 4 MONTHS late, then they worked on my roof with a harness connected to nothing. They drilled a hole directly through the roof instead of hiding it under the flashing. It’s clearly visible from the window inside and is such an eye saw .
Then Sunboost refuse to return to make the work good or repair the original work.

I’ve been disappointed and
Let down .

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
System Size5.5 KW
Panel PurchasedSunboost
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Peter Baff
Peter Baff

I have done all of the above already and all Dean wants to do is threaten me with solicitation!

Very Disappointing

published

Most horrible experience. Worst customer service. Their executives have been just trained to get contracts and take advance and then just backtrack on what they agree to do. Stay away from Sunboost.

Value for Money
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Jasvinder N.
Jasvinder N.

SB204716

Paul C.

Paul C.Sydney Surrounds, NSW

Please don’t used this company for your solar installation.problems with installation and no response.

published

Broken tiles and leaking roof aftet installation. Hallway and bedroom needs to be repaired and painted. No responsiblity and rectication from supplier. Very disappointed with the solar panel provider. Wouldn’t recommend this company to anyone looking to have solar panel installation.

Value for Money
Product Quality
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$3,200.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost

Hi Paul,
We apologize for the inconvenience caused to you. We request you to help us with your quotation number and we assure you that our Customer service team will contact you and resolve the situation at the earliest.
Regards,
Sunboost Online.

Paul C.
Paul C.

Quotation number 71296

Graeme Clarke

Graeme Clarke

  • 2 reviews
  • 1 like

Rip off company

published

A few weeks after being sold a system at a special discount price your special price suddenly drops by $400.00
This is totally unscrupulous and [name removed] should be totally ashamed of his association with your outfit. I thought he would have more class.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$3,990.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

Graeme Clarke
Graeme Clarke

My quotation number is SB202496 signed on
18/07/2020

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Frustrated

FrustratedCanberra Central 2601, ACT

Terrible

published

Advertised deal for 6.6kw system. Then as the cost was only $100 more we wanted to upgrade to 10kw. Was told it would be $6000 much more than advertised price.

Value for Money
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

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They are scamers!

published

They gave us a qoute then started trying to make us buy products they would have otherwise bought themselfs. If I were you I would never buy anything from them they take you to the last step and then start
introducing random prices for different things.
I would recommend you go with other companies such as arise solar and solar secure.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$4,000.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost

Sunboost end cost

published
Value for Money
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Will not stop harassing me.

published

2 years in a row they ring me all hours of the day even after I’ve requested to be removed from their phone listing and reported them for harassment. Stop calling me, [name removed] the rude sales rep.

Value for Money
Product Quality
Trustworthiness
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
happycustomer

happycustomerHunter Region, NSW

  • 2 reviews
  • 1 like

Be careful

published

I have had issues with this company; I paid a deposit for the installation of solar panels then discovered that they hadn't factored in that my house was south facing so I had to cancel the installation after the contractors (who arrived with all the panels) said in good conscience they couldn't install. This was about two and a half years ago and I was informed that I couldn't get my deposit back. Then I was contacted by Sunboost out of the blue at the end of August 2020 asking if I still wanted to install panels. I said no, but could I have my deposit back. Of course you can, I was told, just give us your account details and we'll reimburse you. This was on the 25 August. And of course I didn't get my reimbursement. Very unprofessional.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
happycustomer
happycustomer

My quotation number is 31111

If I don't receive my deposit I will taking this further
Annie Cossins

Page 1 of 10
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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