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Sunboost
4.6 from 5,043 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    2.2 (139)
  • Product Quality
    2.3 (124)
  • Return Claim MadeYes · No (175)
  • Customer Service
    1.7 (152)
  • Timeliness
    2.2 (42)
  • Job Satisfaction
    2.2 (37)
  • Rates and Fees
    2.4 (36)
  • Installation
    2.4 (109)
  • Warranty Claim MadeYes (9) · No (159)
  • Purchase Price$6,215.11
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helped me get the right solution for my solar needs

published

* Panel installation process wasn't perfect as we needed to get another installer out to perform the task as they couldn't fit all the panels on my roof due to the tiles.

Product Quality
3/5
Customer Service
5/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
2/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
Lucy S.
Lucy S.Sydney, NSW

Of of the worst solar company.

published

The compayny gave the installer the wrong bracket to to hold the solar. They use the concrete bracket to installed for the roof tile. They did not install properly. I had sent some an email but have never heard anything from them. And now they want me do pay full price . Are you kidding sunboot? Please fix it and I will pay you straight away.
My father so regret to choose your company

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
Disappointed
DisappointedSydney Surrounds, NSW
  • 8 reviews
  • 6 likes

Very rude service

published

SunBoost sales guy was very rude and pushy ring 2/3 times a day telling me I need to pay the deposit now I asked him to stop calling me and I will call him he still rang the last time he rang me he said I have to pay the deposit now or I will have to pay full price or buy it from someone else I am going to take his advice and buy my solar from someone else
Stay away from SunBoost

Product Quality
1/5
Customer Service
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Josh
JoshPerth, WA
  • 2 reviews

Extreme water damage due to installation!!

published
  • Thumbnail
Value for Money
1/5
Product Quality
5/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
5/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$3,000.00
Sunboost
Sunboost T.Sunboost
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Ingrid H
Ingrid HSouth East Queensland, QLD

Think I'm being scammed

published

I have been misled and from being told my electrical provider will upgrade my meter box (which i know was incorrect) and sent photos and now have a quote of $2,200 to upgrade before upgrading. I have already received a quote from an independent provider for $1,200 and when I told them that is a scam for $2.2k and i will be going to an electrician to do upgrade they insinuated that its that its not correct and i need to approve their quote which i have no idea who and see their electrical licence and if i use them i will still need to pay for their installers to upgrade. That is such a scam and I feel Sunboost have outsourced their customer service department to India as that is all i seem to speak to and feel like i am being scammed

Value for Money
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
Kim buxton
Kim buxtonMid North Coast, NSW

Still need help

published

Em a has been a wonderful help and although my solar has been not working for two months Emma tried to help me but now I have to pay for so
Done to come out and fix this problem Emma was very helpful Thankyou

Value for Money
2/5
Product Quality
1/5
Customer Service
3/5
Timeliness
1/5
Rates and Fees
3/5
Installation
3/5
Return Claim MadeNo
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$3,800.00
Sunboost
Sunboost T.Sunboost
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Andy R.
Andy R.Central, SA
  • 6 reviews
  • 2 likes

Avoid avoid avoid

published

Forever being cancelled multiple times at last minute im over sunboost and their lies ,who calls last minute hours before installation oh wait sunboost do over and over ,im sick of the lies and no shows wish i had never heard of this mob ,for anyone looking at getting solar keep looking dont get the lies and fake promises i have from sunboost

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,800.00
Sunboost
Sunboost T.Sunboost
Andy R.
Andy R.

How about you concentrate more on returning phone calls when you promise and stop making fake promises to your customers

Hector

published

It would have been a great opportunity trying the sunboost wifi, but unfortunately we didn’t give it a try. The customer service was really good. I had few phone calls about the wifi and connecting to wifi. You guys have a great customer service.
Thank you so much

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Stro and Solis
Warranty Claim MadeNo
Purchase Price$0.00
Sunboost
Sunboost T.Sunboost
Dean Lavender
Dean LavenderSydney, NSW
  • 2 reviews
  • 1 like

Will take a life time to pay for itself in savings

published
Value for Money
1/5
Product Quality
1/5
Customer Service
4/5
Job Satisfaction
2/5
Rates and Fees
3/5
Installation
2/5
Trustworthiness
2/5
Incentivised Review No
Return Claim MadeNo
System Size4.6 KW
Warranty Claim MadeYes
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
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Amy was useful

published

Found some out the staff very difficult to understand due to English being their 2nd language. Wasn't aware that the inverter needed to be configured to our home internet. What a bother as we had to get a booster which has incurred a monthly cost for us.

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
2/5
Installation
4/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Aravind
AravindSydney, NSW
  • 8 reviews
  • 1 like
  • Verified

Very Bad service

published

I've installed 10.3KW solar on 6th March 2021. It generates just 0.2KW / day and it is not performing the way it meant to be. Sunboost kept saying they will fix it, but they failed to. It's been almost 3 months and I've spent $5291 for nothing.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
System Size10.3 KW
Warranty Claim MadeNo
Purchase Price$5,291.00
Sunboost
Sunboost T.Sunboost
Aravind
Aravind

Invoice# SB125428

Peter60
Peter60South East Queensland, QLD
  • 3 reviews
  • 5 likes

Installation not working and cannot get it repaired

published

At first it took all day to get the wifi connected. We then notice that our system is not functioning. Advised Sunboost and now 2 day slater it is still not working and has not been since 8th of February. We believe the monitoring should have been set up at installation not now some 5 months later. We are losing $80 per day since the system stopped working and now over 2 days trying to get them to send a repair person, has been an ordeal with them wanting photos however giving me confusing instruction. If I could get it removed and a refund I would. Do not engage "sunboost"

Incentivised Review No
Return Claim MadeNo
System Size20 KW
Sunboost
Sunboost T.Sunboost
Peter60
Peter60
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Helaine cunningham
Helaine cunninghamMetropolitan Adelaide, SA
  • 2 reviews

Good product, but...

published

incoming calls sound like off shore scam calls. [Name Removed] said he was calling from Sydney, feel he was lying.
was told guest referral is $200, my friend [Names Removed] only received $100.
Installers [Name Removed] electrical were great.
[Name Removed] was good, but only want to deal with people in Australia.

Value for Money
5/5
Product Quality
5/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
5/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
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Now happy customer

published
Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
3/5
Installation
3/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$4,491.00
Sunboost
Sunboost T.Sunboost
Robert
RobertSydney, NSW
  • Verified

Shinephone app is quite a complex system

published

Installation was completed without problem, tradesmen were professional and did a good job. But as mentioned above the Growatt Shine Wifi-x app is complex and not easy to install presumeably because we have broadband and the systems do not talk to each other.
Eventually, after numerous attempts the issue was corrected by [Name Removed] who had to go back through Growatt to fix the problem.

Value for Money
5/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Trina HoneyM 370w
Warranty Claim MadeNo
Purchase Price$3,341.00
Sunboost
Sunboost T.Sunboost
Page 1 of 7

Questions & Answers

Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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