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After too many forward and backward, making the contract, getting the finance approval, and waiting for installation, all of the sudden they cancel my job because it is too difficult for the installer. However, I told them from day one that they need to come and visit the building and they cannot rely on Google Maps and didn't listen to my advice. If I didn't insist on-site visit, they didn't want to bother themselves and visit the site. They asked me for 150 AUD for the site visit, but I didn't accept. Finally, they came, visited and after one week's follow up didn't accept the job.
Very disappointing and unreliable service and wasting time.
The reviewer stated that an incentive was offered for this review
There systems are not what they advertise
I had a Sunboost 6.6 KW system installed at the end of 2020 and it has never lived up to the salesman's expectations.
A licensed electrician checked the system which is producing 900KW. I have spoken to Sunboost and still have not seen a technician or anyone to fix the system.
The Worst Company To Deal With
Additional charge after final quotation submitted. No pre-inspection resulting in 30 mins for the installer (3rd Party) to locate the best route for the thick cable. Did not comply with my body corporate MiTek engineering report for load bearing requirements and placed wherever “they” wanted. Submitted a map proposal of lost effective layout and completely disregarded it.
Damaged my home during the install.
After the install was completed I noticed large scratches over half the length of the guttering in the exact spot the installers were passing the panels onto the roof. I called to inform Sunboost of this damage and I sent photos through also. I explained to the person on the phone that this was a brand-new house that I had only moved into three months prior to which his response was he didn’t believe the installer caused that amount of damage. I explain to him but that no one else has gone onto the roof apart from their installation team and th...at’s where they were lifting the panels onto the roof in that exact spot. The person on the phone told me they would send the installer back to fix the guttering but they were currently working out of town and somebody would come out when they’re back in the area. I’ve been given no time frame when that will be. Being a new house I asked that the section of guttering be replaced and not painted but was not given an answer how they propose to repair it. I received three phone calls in regards to leaving a review two of them in one day but now that I’ve reported an issue they don’t seem as keen to talk any more.
Unfortunately, we didn't have as great an experience with Sunboost as others have had. Very hard sales and leaving the phone call with bad mood. Sorry for the review but it’s true you should be sorry for your company.
Unfortunately, we didn't have as great an experience with Sunboost as others have had.
Problems from the start with having to wait over 3 months for installation after approval/deposit paid, and that was it having been expedited! Approved in December 2020, not installed until the end of March 2021 (This goes against Sunboost's 1st quality promise). We noticed that the system wasn't generating to its capacity and often with an error message displayed, and raised this issue in early December 2021. We were also having issues with the Solax WiFi which Sunboost were not very helpful with and we were left to sort it out ourselves, whic...h highlighted the low generation issue. Since January we have been told that an installer/engineer will be coming by 'next week'. Each week comes and goes with excuses of 'poor weather'. Whilst we accept this may have been the case for 2 weeks in February, it doesn't apply for the rest of the time. We are now in the middle of March, the last 2 weeks the weather has been great, Sunboost have stopped contacting us and we continue to lose a substantial amount of money. Whilst it seems they get high review ratings on here I wonder how many are unverified. Having looked at the 1 star reviews, the stories are unfortunately very similiar to ours, and we too wonder how or 'if' they will rectify the issue. Please check with word-of-mouth referrals before you sign with these guys. Easy to sign with a solar company, but hard to switch/disconnect once you have.
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Incompetent and dodgy workmanship
Metal shavings left on brand new roof that coursed rust spots!!
Not secured properly!!!
Told on phone that we could have 6.6kw, so paid for that.
When they came to install they could only fit half the panels that I paid for.
Not happy at all!!!
If the installers of my solar system had just done the right thing first time, ,i wouldnt be in this state. A new system sitting on the roof doing nothing for at least 2 months, yet repayments are loosing us money. Sunboost need to be onto this kind of inefficiency because its going to let the reviews plummet fast. And hey my customer calls are going to indialand where they dont know much whats going on in Australia..... Sunboost, you need toncheck on your installers work and make sure theyre making your products work and generating the results you sold them for!!!!
NEVER USE THIS COMPANY!
Purchased a 9.9 kw system. Was told the circuit board to my house required upgrading and the installers could do that on the same day. I agreed to the additional cost and came home ofter the install to find half of my power points and lights no longer worked. Several days and numerous phone calls later, I managed to have the installers back at my place (the day after the arranged to be there) to fix the problem. Came home that night and found every time I switched on a light or power point my entire switch board would trip out. Called installer...s again but was met with very rude attitudes and no willingness to correct the problem. Sent sunboost a very direct email promising legal action should they not correct the issue and the deflected the problem to the installers again. Long story short, after numerous calls and messages, the installers came back and fixed the issue as described but created another one as now several of the lights that were working now trip out the circuit board and different power points no longer work. Everything worked fine prior to the so called upgrade and now they're trying to tell me there is a fault in the wiring and to call someone else to fix it. I paid 9k for this so called service and it has been a nightmare. My next step is to follow up on my legel threats as knody from sunboost have ever even bothered to check if my issues had been fixed. They take your money and could not care less about you afterwards.
sales person need to learn how to listen
saw here that this company had a great review, so went to their site to put details for them to contact with a quote.
received call today from a guy telling me that he has a special deal
- because some of people in our area in teh process of buying solar from them
- he can give 200 off for the price
- need to sign off today though, i said to him i wont make any decision until next week. he said i am on holiday next week.
so then i said to him, send me the quote please with some of other options of the Brands that you sell.
receive email, only has one quote from one brand,...email him back, asking can you please send a quote for the other brand. his reply is "Greetings for the day. The panels and Inverter I am offering you it's available at a special offer, that is why you are getting the best-disconnected price. Though we have more than 10 brands are available. If you have any queries or need any clarification please do not hesitate to give me a quick call or drop an email." Bye bye Sun Boost. you just lost a potential customer. i wont buy from you because your sales person only interested in selling what he want, not what the customer wants. clearly too focus on his commison.
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Customer service, product and after sales is awful
I had this system installed after being advised it could be done quite quickly. After a month and a half it’s still not working. They advise the electrical system doesn’t need to be upgraded until after installation (even though this was double checked by sales and the installation team) . The mobile and online apps don’t work at all and just time out when you put your details in and the system does not configure to wifi when installed. SunBoost don’t want anything to do with you after you have signed the contract and there’s no app support so we don’t even know if it is working at all. Stay away.
Purchased a system (7.9kw) that was designed to cover our bill. We were told we would have NO BILL. Guess what? Still paying $500+ a quarter. Regretful purchase. Stay clear.
The sunboost is not the best
The sun boost system is very poor quality because after 2 years the system has to be checked to see that’s functioning without any problems and that there’s no any corrosion on any of the parts and it will cost between $400-450 to have it done by Sunboost otherwise there’s no warranty on it
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Poor installation, rude and derogatory
I am less than 12 months after installation of a large solar system. My roof has been leaking due to poor workmanship. I reported this to sunboost and they took 3 weeks to send someone to even look at it. When the installer came to look, he climbed in my ceiling photographed the wrong part of my ceiling and claimed there was no leak at all. they didn't climb on the roof to check. Customer service left me in tears and treated me like a liar. I had someone else come and the damage was clearly caused during installation and used substandard fixings including plastic cable ties. Three tiles were broken under the solar panels.
Dude name [Name Removed], convinced me to pay him $200 refundable deposit. I have decided not go with them as I found out that their license was cancelled in July 2021. I still have not seen my refund.
Questions & Answers
I've been told Sunboost Solar is no longer trading.
Sunboost has been trading actively and we believe that the information you have received is incorrect. Please feel to contact us on 1300 786 266 if you still have any further queries....Regards, Sunboost Online
This isn't fake.
Thank you for your reply. Upon checking the complete content of the link sent by yourself and as informed earlier, we hereby confirm that the license has been reinstated and Bell Solar is and will be in business....Regards, Sunboost Online
My system instalked at 1 Balook Street Lauderdale is 6.6 kW with Enphase micro inverters. Max output recorded is 5.4kW.from 12.00 noon to 4.00 pm on 12 Feb 2022.
It is a truncated bell curve. I observed this maximum flat output 5.4kW on many good days. I think the inverter limits the output to this amount while the panels produce (at higher irredium levels) rated power.
Need the installers to investigate. I have read about MPP of the output curve with respect to the load.and different irredium levels
1 Balook St Lauderdale 7021 Tasmania
What is Sunboost's record like for installing panels on terracotta tiles roofs? Is there much breakage or leaks afterwards?
Get an answer from our members and Sunboost representatives
Sunboost is Australia’s largest solar company. While it’s headquartered in Sydney, NSW, it services all Australian states and territories. The company’s aim is to help Aussies significantly reduce their energy bills, tackle climate change, and help Australia on its way to having a healthier, more sustainable future.
All of Sunboost’s solar panels and inverters are approved by the Clean Energy Council, a body which accredits businesses that comply to top quality Australian standards.
- Residential properties, including small homes, medium homes, and large family homes.
- Commercial properties, including small businesses, large corporate offices, and massive businesses.
The company has a 25-year panel performance warranty and a 1 + 9-year workmanship warranty.
Points of praise:
- Most reviewers found that Sunboost’s installation process was quick and efficient. Some reviewers said that the whole process from ordering to installation was completed in just a matter of weeks.
- They also praised the great customer service, saying that the workman who came to their home was polite, professional and tidy. They also said that customer service representatives that they talked with on the phone were helpful and responded quickly to their queries, and took the time to thoroughly explain the whole installation process.
- Reviewers said that Sunboost’s services represented great value for money, both in terms of installation costs and the future savings they made by switching to solar.
Sunboost has won a 2022 ProductReview.com.au Award in the Solar Panel Installers category. It owes its success to what reviewers described as its excellent customer service and quality installation.
|Category||Solar Panel Installers|
|Clean Energy Council Recognition||None|
|Solar Connection Type||Grid-Connected and Hybrid|
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