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Sunboost
4.6 from 6,414 reviews · View Statistics
Listing monitored by Sunboost

Pros

Efficient installation process
Professional customer service
Great value for money

Reviews

  • Customer Service
    1.2 (152)
  • Timeliness
    1.5 (42)
  • Job Satisfaction
    1.3 (36)
  • Rates and Fees
    1.9 (40)
  • Installation
    1.6 (98)
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Sam H.
Sam H.
  • 2 reviews

Very disappointing

published

After too many forward and backward, making the contract, getting the finance approval, and waiting for installation, all of the sudden they cancel my job because it is too difficult for the installer. However, I told them from day one that they need to come and visit the building and they cannot rely on Google Maps and didn't listen to my advice. If I didn't insist on-site visit, they didn't want to bother themselves and visit the site. They asked me for 150 AUD for the site visit, but I didn't accept. Finally, they came, visited and after one week's follow up didn't accept the job.
Very disappointing and unreliable service and wasting time.

Customer Service
2/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Sunboost
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The reviewer stated that an incentive was offered for this review

There systems are not what they advertise

published

I had a Sunboost 6.6 KW system installed at the end of 2020 and it has never lived up to the salesman's expectations.
A licensed electrician checked the system which is producing 900KW. I have spoken to Sunboost and still have not seen a technician or anyone to fix the system.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Sunboost
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Jake
Jake
  • 2 reviews

The Worst Company To Deal With

published

Additional charge after final quotation submitted. No pre-inspection resulting in 30 mins for the installer (3rd Party) to locate the best route for the thick cable. Did not comply with my body corporate MiTek engineering report for load bearing requirements and placed wherever “they” wanted. Submitted a map proposal of lost effective layout and completely disregarded it.

Customer Service
1/5
Timeliness
2/5
Job Satisfaction
2/5
Rates and Fees
1/5
Trustworthiness
1/5
Incentivised Review No
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Nathan
NathanIllawarra, NSW
  • 2 reviews

Damaged my home during the install.

published
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Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
3/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Sunboost
Sunboost T.SunboostSend a private message
Nathan
Nathan

SB302868

Sunboost
Sunboost T.SunboostSend a private message

Dear Nathan,

We are working on it to make this right. Our team is prioritizing your issue and shall get back to you with the best possible solution to the current situation.

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Minnie
MinnieSouth East Queensland, QLD

Bad Sales

published

Unfortunately, we didn't have as great an experience with Sunboost as others have had. Very hard sales and leaving the phone call with bad mood. Sorry for the review but it’s true you should be sorry for your company.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Sunboost
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Monica
MonicaCentral West, NSW

Unfortunately, we didn't have as great an experience with Sunboost as others have had.

published
Customer Service
2/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
3/5
Installation
2/5
Trustworthiness
1/5
Incentivised Review No
Sunboost
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Mat
MatNorth Queensland, QLD
  • 2 reviews
  • Verified

Incompetent and dodgy workmanship

published

Metal shavings left on brand new roof that coursed rust spots!!
Not secured properly!!!
Told on phone that we could have 6.6kw, so paid for that.
When they came to install they could only fit half the panels that I paid for.
Not happy at all!!!

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Customer Service
3/5
Timeliness
2/5
Job Satisfaction
1/5
Rates and Fees
3/5
Installation
1/5
Trustworthiness
2/5
Incentivised Review No
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Noel
NoelWide Bay-Burnett, QLD

Installers inefhiciency

published

If the installers of my solar system had just done the right thing first time, ,i wouldnt be in this state. A new system sitting on the roof doing nothing for at least 2 months, yet repayments are loosing us money. Sunboost need to be onto this kind of inefficiency because its going to let the reviews plummet fast. And hey my customer calls are going to indialand where they dont know much whats going on in Australia..... Sunboost, you need toncheck on your installers work and make sure theyre making your products work and generating the results you sold them for!!!!

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
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Grant J.
Grant J.Launceston, TAS
  • 3 reviews
  • 5 likes

NEVER USE THIS COMPANY!

published
Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
3/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Sunboost
Sunboost T.SunboostSend a private message
Grant J.
Grant J.

SB276202 is my invoice number. I doubt very much anything will be done to fix my issues

Sunboost
Sunboost T.SunboostSend a private message

Dear Grant,

We are working on it to make this right. Our team is prioritizing your issue and shall get back to you with the best possible solution to the current situation.

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Nesta
NestaPerth, WA
  • 2 reviews
  • 4 likes

sales person need to learn how to listen

published
Customer Service
1/5
Incentivised Review No
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Chr
ChrNorth Queensland, QLD
  • 4 reviews
  • 4 likes

Customer service, product and after sales is awful

published

I had this system installed after being advised it could be done quite quickly. After a month and a half it’s still not working. They advise the electrical system doesn’t need to be upgraded until after installation (even though this was double checked by sales and the installation team) . The mobile and online apps don’t work at all and just time out when you put your details in and the system does not configure to wifi when installed. SunBoost don’t want anything to do with you after you have signed the contract and there’s no app support so we don’t even know if it is working at all. Stay away.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
2/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
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Blatant Liars

published

Purchased a system (7.9kw) that was designed to cover our bill. We were told we would have NO BILL. Guess what? Still paying $500+ a quarter. Regretful purchase. Stay clear.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Sunboost
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Peter
Peter
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Beth
BethPerth
  • 3 reviews
  • 5 likes

The sunboost is not the best

published

The sun boost system is very poor quality because after 2 years the system has to be checked to see that’s functioning without any problems and that there’s no any corrosion on any of the parts and it will cost between $400-450 to have it done by Sunboost otherwise there’s no warranty on it

Customer Service
1/5
Timeliness
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
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Suzanne B.
Suzanne B.Australian Capital Territory

Poor installation, rude and derogatory

published

I am less than 12 months after installation of a large solar system. My roof has been leaking due to poor workmanship. I reported this to sunboost and they took 3 weeks to send someone to even look at it. When the installer came to look, he climbed in my ceiling photographed the wrong part of my ceiling and claimed there was no leak at all. they didn't climb on the roof to check. Customer service left me in tears and treated me like a liar. I had someone else come and the damage was clearly caused during installation and used substandard fixings including plastic cable ties. Three tiles were broken under the solar panels.

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Incentivised Review No
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Ivo A.
Ivo A.Sydney, NSW

Liars

published

Dude name [Name Removed], convinced me to pay him $200 refundable deposit. I have decided not go with them as I found out that their license was cancelled in July 2021. I still have not seen my refund.

Customer Service
1/5
Timeliness
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Sunboost
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Page 1 of 10

Questions & Answers

Sunil
Sunilasked

I've been told Sunboost Solar is no longer trading.

3 answers
Sunboost
Sunboost T.SunboostSend a private message
Sunil
Sunil

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/
This isn't fake.

Sunboost
Sunboost T.SunboostSend a private message
Sisira W.
Sisira W.asked

My system instalked at 1 Balook Street Lauderdale is 6.6 kW with Enphase micro inverters. Max output recorded is 5.4kW.from 12.00 noon to 4.00 pm on 12 Feb 2022.
It is a truncated bell curve. I observed this maximum flat output 5.4kW on many good days. I think the inverter limits the output to this amount while the panels produce (at higher irredium levels) rated power.
Need the installers to investigate. I have read about MPP of the output curve with respect to the load.and different irredium levels
Regards
Sisira Weragoda
1 Balook St Lauderdale 7021 Tasmania

No answers
Witchy
Witchyasked

What is Sunboost's record like for installing panels on terracotta tiles roofs? Is there much breakage or leaks afterwards?

No answers
See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

About Sunboost

Sunboost is Australia’s largest solar company. While it’s headquartered in Sydney, NSW, it services all Australian states and territories. The company’s aim is to help Aussies significantly reduce their energy bills, tackle climate change, and help Australia on its way to having a healthier, more sustainable future.

All of Sunboost’s solar panels and inverters are approved by the Clean Energy Council, a body which accredits businesses that comply to top quality Australian standards.

Sunboost services:

  • Residential properties, including small homes, medium homes, and large family homes.
  • Commercial properties, including small businesses, large corporate offices, and massive businesses.

The company has a 25-year panel performance warranty and a 1 + 9-year workmanship warranty.

Points of praise:

  • Most reviewers found that Sunboost’s installation process was quick and efficient. Some reviewers said that the whole process from ordering to installation was completed in just a matter of weeks.
  • They also praised the great customer service, saying that the workman who came to their home was polite, professional and tidy. They also said that customer service representatives that they talked with on the phone were helpful and responded quickly to their queries, and took the time to thoroughly explain the whole installation process.
  • Reviewers said that Sunboost’s services represented great value for money, both in terms of installation costs and the future savings they made by switching to solar.

ProductReview_2022 Awards_logo

Sunboost has won a 2022 ProductReview.com.au Award in the Solar Panel Installers category. It owes its success to what reviewers described as its excellent customer service and quality installation.

CategorySolar Panel Installers
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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