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Sunboost

Sunboost (page 2 of 11)

4.6 from 4,103 reviews · View Statistics

Reviews

  • Value for Money
    1.6 (111)
  • Product Quality
    1.8 (93)
  • Return Claim MadeYes (8) · No (121)
  • Customer Service
    1.2 (128)
  • Warranty Claim MadeYes (6) · No (122)
  • Purchase Price$7,584.73
  • Timeliness
    1.7 (22)
  • Job Satisfaction
    1.4 (17)
  • Rates and Fees
    1.9 (19)
  • Installation
    1.7 (80)
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Happy Job

Happy JobPerth, WA

  • 2 reviews
  • 1 like

very disappointing, always argue with the sale person, have to go back to the training again

published

Hi Wilson, not very happy with Blake, who is a salesperson, did not understand about the
the procedure, can not communicate with the client, advise the wrong thing, just sale sale sale, very disappointing

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1 comment
Sunboost
Sunboost T.Sunboost

Dear Customer,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to escalate the situation further and look into it.
Regards,
Sunboost Online.

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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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Gill

Gill South East Queensland, QLD

  • 2 reviews
  • 2 likes

Sale was seamless, installation not so great, been waiting 2 months for installation.

published
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Sunboost
Sunboost T.Sunboost
Gill
Gill

SB219915

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D. Kim

D. Kim

  • 6 reviews
  • 3 likes

Deceptive and incompetent operator

published
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2 comments
Sunboost
Sunboost T.Sunboost
D. Kim
D. Kim

Thanks for your response. "SB138663" is the invoice number.
I hope you will.

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Peter Baff

Peter BaffSouth-Eastern Region, NSW

Don’t be fooled by Allan Border ...

published

Firstly they arrived 4 MONTHS late, then they worked on my roof with a harness connected to nothing. They drilled a hole directly through the roof instead of hiding it under the flashing. It’s clearly visible from the window inside and is such an eye saw .
Then Sunboost refuse to return to make the work good or repair the original work.

I’ve been disappointed and
Let down .

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Sunboost
Sunboost T.Sunboost
Peter Baff
Peter Baff

I have done all of the above already and all Dean wants to do is threaten me with solicitation!

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Very Disappointing

published

Most horrible experience. Worst customer service. Their executives have been just trained to get contracts and take advance and then just backtrack on what they agree to do. Stay away from Sunboost.

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Sunboost
Sunboost T.Sunboost
Jasvinder N.
Jasvinder N.

SB204716

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Paul C.

Paul C.Sydney Surrounds, NSW

Please don’t used this company for your solar installation.problems with installation and no response.

published

Broken tiles and leaking roof aftet installation. Hallway and bedroom needs to be repaired and painted. No responsiblity and rectication from supplier. Very disappointed with the solar panel provider. Wouldn’t recommend this company to anyone looking to have solar panel installation.

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2 comments
Sunboost
Sunboost T.Sunboost

Hi Paul,
We apologize for the inconvenience caused to you. We request you to help us with your quotation number and we assure you that our Customer service team will contact you and resolve the situation at the earliest.
Regards,
Sunboost Online.

Paul C.
Paul C.

Quotation number 71296

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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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Graeme Clarke

Graeme Clarke

  • 3 reviews
  • 1 like

Rip off company

published

A few weeks after being sold a system at a special discount price your special price suddenly drops by $400.00
This is totally unscrupulous and [name removed] should be totally ashamed of his association with your outfit. I thought he would have more class.

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2 comments
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

Graeme Clarke
Graeme Clarke

My quotation number is SB202496 signed on
18/07/2020

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Frustrated

FrustratedCanberra Central 2601, ACT

Terrible

published

Advertised deal for 6.6kw system. Then as the cost was only $100 more we wanted to upgrade to 10kw. Was told it would be $6000 much more than advertised price.

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Sunboost
Sunboost T.Sunboost
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They are scamers!

published

They gave us a qoute then started trying to make us buy products they would have otherwise bought themselfs. If I were you I would never buy anything from them they take you to the last step and then start
introducing random prices for different things.
I would recommend you go with other companies such as arise solar and solar secure.

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Sunboost
Jessica S.Sunboost
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Sunboost end cost

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Will not stop harassing me.

published

2 years in a row they ring me all hours of the day even after I’ve requested to be removed from their phone listing and reported them for harassment. Stop calling me, [name removed] the rude sales rep.

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Sunboost
Sunboost T.Sunboost
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happycustomer

happycustomerHunter Region, NSW

  • 2 reviews
  • 1 like

Be careful

published

I have had issues with this company; I paid a deposit for the installation of solar panels then discovered that they hadn't factored in that my house was south facing so I had to cancel the installation after the contractors (who arrived with all the panels) said in good conscience they couldn't install. This was about two and a half years ago and I was informed that I couldn't get my deposit back. Then I was contacted by Sunboost out of the blue at the end of August 2020 asking if I still wanted to install panels. I said no, but could I have my deposit back. Of course you can, I was told, just give us your account details and we'll reimburse you. This was on the 25 August. And of course I didn't get my reimbursement. Very unprofessional.

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Sunboost
Sunboost T.Sunboost
happycustomer
happycustomer

My quotation number is 31111

If I don't receive my deposit I will taking this further
Annie Cossins

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Ever Power Solar

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Marty

MartyNew South Wales

Would not spend my money with you again

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Sunboost T.Sunboost
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SamsungHater

SamsungHater

  • 2 reviews
  • 2 likes

Worst experience with customer service in Australia + Breaching Australian Consumer Act standards.

published

After 2 weeks of holding my $500 deposit and failed promises to install, Sunboost management decided to increase installation price by $450 last minute. They refused to absorb additional installation costs, although it was their assessment/ clerical error to proceed with fixed contract in first place. Also wasted my entire day on a Monday whilst I stayed back at home for initial installer to come, and when they attended premises mentioned that our roof tiles are not suitable to installation of solar panel. Another 8 solar companies in NSW disagreed with that assessment.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Sunboost
Sunboost T.Sunboost
SamsungHater
SamsungHater

Order Number SB206128

Sunboost
Jessica S.Sunboost
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Sudarshan

SudarshanSydney, NSW

Dodgy System Installation and NOT fit for purpose

published
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Anastasios

AnastasiosSydney, NSW

  • 2 reviews

Misrepresented product and misled into buying it.

published
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3 comments
Sunboost
Sunboost T.Sunboost
Anastasios
Anastasios
Sunboost
Sunboost T.Sunboost

Hi Taso and Sophie,
Thank you for your response. We will look into the matter and get back to you as soon as possible. We will keep you updated on the progress.
Regards,
Sunboost Online.

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Alan Border shame

Alan Border shameIllawarra, NSW

Very unprofessional company

published

Paid a deposit November 2019, install 21st April 2020 ,after a lot of pushing and phone calls.
After install I asked Debbie what was the next step was ? All they were worried about was me signing the form to get their $7000 rebate. They failed to arrange smart meters,so when my first bill came in it was $2700 up from pre solar of $1600
I have a 13.5 Kva 40 panel system.
Smart went on yesterday 12 th August 2020
They do not want to take responsibility, said I had to organise meters.
Bad company

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Sunboost
Sunboost T.Sunboost
Alan Border shame
Alan Border shame
Alan Border shame
Alan Border shame

Still no response from Sunboost
Things haven’t changed still very disappointing

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DalC

DalCSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Poor quality installation

published

The installers of my system damaged the underside of one of the eaves of my house and failed to correctly install the meter so that a fault notice was issued by Origin. When I contacted Sunboost about these issues they were happy to help to resolve the problems created by the installation company and although both problems were fixed the installation company then failed to notify Origin that the repair had been completed and so no booking was made for Origin to return and install the feed in tariff meter. So 7, almost 8 weeks after the installation I'm still not getting the full benefit of the system. Don't know when Origin will be back, hopefully soon. Sunboost, please use another installation company!

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Sunboost
Sunboost T.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

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dncae

dncaeSydney Surrounds, NSW

  • 7 reviews
  • 3 likes

Very poor service and communication

published

Left with a very bad feeling about this company and in the end we're glad they didn't install. Long delays in responding to communication, requests for all sorts of photos, documentation and info, and after a considerable amount of work on our part after SIX WEEKS to-ing and fro-ing we were told that we would either have to move our switch box from our hallway outside or cancel the deal. Not good enough. Would have been solved in half an hour if someone had come out to inspect the site. Many other people in our retirement village have solar so it was obviously a load of rubbish. They may be OK for a straightforward installation but not for us.

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Sunboost
Sunboost T.Sunboost
dncae
dncae

195201

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Herb

HerbHunter Region, NSW

  • 2 reviews

Very Evasive. After 3 and half weeks we Just refund details by email, no explanation...

published
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Incentivised ReviewNo
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Sunboost
Sunboost T.Sunboost
Herb
Herb

Too late for that. you should talk to your team....

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Page 2 of 11
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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