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Sunboost
4.5 from 3,629 reviews · View Statistics

Reviews

  • Value for Money
    3.3 (24)
  • Product Quality
    3.1 (21)
  • Return Claim MadeYes (1) · No (22)
  • Customer Service
    2.2 (25)
  • Warranty Claim MadeYes (4) · No (19)
  • Purchase PriceA$4,303.33
  • Timeliness
    3.0 (3)
  • Job Satisfaction
    2.5 (2)
  • Rates and Fees
    3.0 (2)
  • Installation
    3.2 (17)
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USED

USEDCentral West, NSW

  • 3 reviews
  • 3 likes

Customer service a disappointment

published

Product is good, Sunboost customer service is very disappointing. Customer support questions unanswered, system remained on after install and prior to smart meter being installed which we have just found out is illegal.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Mel

MelFar West, NSW

  • 2 reviews
  • 1 like

Not sure why I even bothered

published

I had solar installed a few months ago on my home in Broken Hill. I had 10 panels put on my roof in Broken Hill. I am shocked at how little solar is generated even on sunny days. On talking with consultants and sharing my current power bills with the people who were selling me this product I was told I would see a noticeable difference in my power bills. This is yet to be seen. For example, yesterday was a a sunny day in Broken Hill in December and my ten solar panels generated 4c off my bill. I am both stunned and disappointed with this product. I am not seeing any difference in what I paid for my power bills before I spent thousands installing this product. I was of course hopeful and optimistic that I had made a good decision.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Mel
Mel

Quotation No SB202888

Jujhar

Jujhar Murray Mallee, SA

Too late installation

published

No real good service
I had bought solar system 19/11/20.it is not completed yet
Too slow working speed ,installation g
Too late installation

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
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Unit working to part capacity because of lack of site inspection.

published

Unit sold to me by a salesman over the phone. He looked at Google Maps and assured me my situation was perfect for the panels. The installer told me it would not work on the northern side of the roof as there were too many shadows. It was installed on the less efficient side of the roof facing south. Don't believe the on phone sales man unless they inspect the property first. After I had purchased the unit and paid for it Sunboost told me I owed more money.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedTrina Solar
Warranty Claim MadeNo
Purchase PriceA$3,400.00
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1 comment
Sunboost
Sunboost T.Sunboost

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Overall - poor customer service!!

published

Very slow responce to requests. Organised a warranty job but there were three no shows without even a phone call. I had to do all the chasing.

Overall - poor customer service!!

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Sunboost
Jessica S.Sunboost
alma62

alma62AU

  • 3 reviews

Very bad customer service

published

Very hard to deal with the compay when there is an issue . The issue started when the installer installed the meter in front of the house and in a full direct sun which will cause damage to the unit but when I asked to relocate the Meter to the side of the house the company kept delaying and ignoring my problem especially they already got paid in advance

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase PriceA$3,200.00
See all answers
2 comments
Sunboost
Jessica S.Sunboost
alma62
alma62

job 183686 inverter installed in direct sun

The reviewer stated that an incentive was offered for this review

Matthew D.

Matthew D.Greater Melbourne (Outer), VIC

  • Verified customer

Don't count on Sunboost for warranty

published

I informed Sunboost of a faulty system over a month ago. One of the isolators has stopped working. Since contacting the company they have given me the run around. They simply have not been able to organise an electrician to inspect and replace the faulty part. Such delays and fobbing off customers is unacceptable. I can not recommend Sunboost.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedInverter: Solax 5kW (X3-5.0-T-N). Panels: CSUN 300 Watt Mono Black Frame (CSUN300-60M)
Warranty Claim MadeYes
Purchase PriceA$5,100.00
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2 comments
Sunboost
Jessica S.Sunboost
Matthew D.
Matthew D.
Brian Oxford

Brian OxfordSouth-East, TAS

Great Install but terrible Customer Service

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstronenergy
Warranty Claim MadeNo
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1 comment
Sunboost
Jessica S.Sunboost
Deb1665

Deb1665Illawarra, NSW

Poor Communication

published

Beginning to wonder if I have made the right decision to go with Sunboost.
I have been given the run around for weeks and the communication is dreadful.
My job keeps getting delayed, wondering if it will ever happen.
They are not a member of the Clean Energy Council as they claimed.
Ask where they are and told in Sydney, I doubt it.
Generally not happy so far.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Jessica S.Sunboost
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not happy with how we were dealt with once we had paid deposit.

published

Unfortunately once we had paid our deposit and decided to proceed, we could no longer contact Sunboost easily... in fact the person we dealt with originally was very difficult to contact.
We wish we had simply gone with someone local and supported them.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Jessica S.Sunboost

Hi Leanne,
We apologize for the inconvenience caused to you while dealing with Sunboost. We request you to kindly help us with your quotation number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

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Excellent update on review

published

Well Done Barry, would not have managed without you help
without the help from you tech we would not have been able to correct the problem. We have had no issue until the the inverter stopped working, Barry done an excellent five star job in helping us correct the problem well done to Barry.

All the above refers to Barry, he has left and the service we have received to-date has be nothing short of VERY BAD

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Jessica S.Sunboost
PP57

PP57AU

  • 4 reviews
  • 4 likes

Still waiting on getting connected! 11.5 weeks after solar installation, still no smart meter

published

Installation went well, but apparently the guys never put their paperwork in, well that's the story we got eventually and that story changed a couple of times previously. Panels installed 29/11/19, today is 18/2/20. We are finally on the list for a new smart meter next week. Surely the office staff should have a system that works, they need to follow up the installers and make sure customers jobs flow through efficiently and no one falls through the cracks as it has happened to us. Once payment has been received, there's no more follow up or care. My review would have been 5 star if administration did a better job. 11 weeks is a very long time! Can't wait to start saving money on my panels.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo
Purchase PriceA$3,600.00
See all answers
2 comments
Sunboost
Jessica S.Sunboost
PP57
PP57

Quote number 142539

Glenn

GlennFar North Queensland, QLD

Room to improve

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel Purchasedsolis
Warranty Claim MadeNo
Purchase PriceA$4,999.00
See all answers
Oliver S.

Oliver S.

  • 2 reviews
  • 1 like
  • Verified customer

Excellent, until it failed to work after one day

published

Fantastic process from start to finish. The customer service is second to none and they were always on hand to help with anything. The installers were also excellent and were a pleasure to have around.

Great price and, so far, a very good product.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.1 KW
Panel PurchasedSolis
Warranty Claim MadeYes
Purchase PriceA$3,600.00
See all answers
2 comments
Sunboost
Victor S.Sunboost
Oliver S.
Oliver S.
Ben

Ben

  • 3 reviews
  • 4 likes

Company emailed me a very different quote to what was offered on the phone.

published

Sunboost won't send me an email quote that matches what they offered on the phone. Why wont they stand by their own quote? Very odd sales methods. Leaves me concerned rrgarding what I would end up getting.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Victor S.Sunboost
Ben
Ben
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Bryan

BryanHunter Region, NSW

Broken tiles, no customer service very unhappy

published

We had our panels installed, no issues there, installation took place in one day clean and efficient. Our issue is the installers broke over 45 tiles, didn’t tell us they were broken and tried to silicone the cracks up. We then had water enter our bathroom. Upon calling Sunboost several times and emailing to lodge a complaint, we were told a number of times that someone would call back. No phone calls, no return email. This went on for over 5 months. The bathroom leaked so badly that we had to claim it on our own house insurance to get the bathroom re-gyprocked. We are out of pocket for thousands of dollars having had to fix the roof ourselves. We would not recommend Sunboost due to the lack of customer service when things go wrong.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Victor S.Sunboost

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Dave

DaveSydney, NSW

  • 2 reviews

Warning- if you have a two storey house – it may just be too much trouble for the installers

published
Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Seamus

SeamusWollongong

  • 38 reviews
  • 60 likes

Buyers beware, 4.5 stars maybe PR Review is being gamed, maybe not

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$2,941.00
See all answers
2 comments
Sunboost
Victor S.Sunboost
Seamus
Seamus
JanfromOz

JanfromOzSoutheast, SA

I want my deposit back

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase PriceA$3,700.00
See all answers
Danny

DannySydney Surrounds, NSW

Overall a great experience

published

I fully recommend this company.I had 10kw fronius inverter and 29 Trina 365w panel system installed within 2 weeks of ordering ,Arnold was such a great help the installers were promt and courteous the electrician took the time to setup the wifi,so extremely happy with their service .about 1 month later I changed internet company I had trouble connecting so I rang Sunboost for help the person I spoke to tried to help but I think she needs a bit more training.the system is making between 35 to 45kw on sunny days so happy days

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedTrina 365w
Warranty Claim MadeNo
Purchase PriceA$7,500.00
See all answers
2 comments
Sunboost
Victor S.Sunboost
Danny
Danny

Thanks again

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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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