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Sunboost
4.6 from 4,634 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    3.1 (21)
  • Product Quality
    3.4 (17)
  • Return Claim MadeYes (0) · No (21)
  • Customer Service
    1.8 (21)
  • Timeliness
    2.0 (3)
  • Job Satisfaction
    2.7 (3)
  • Rates and Fees
    1.7 (3)
  • Installation
    2.8 (16)
  • Warranty Claim MadeYes · No (21)
  • Purchase Price$4,184.00
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Unprofessional install

published

The installers couldn’t install all the panels I paid for, got a ridiculous refund for the ones the couldn’t install. The install took 7 hours, for 12 panels despite being told it would be less time.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size4 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Jen
JenCentral Queensland, QLD
  • 3 reviews
  • 1 like

DODGEY INVOICING

published

Please be very wary. The sales person was dealing with a family member, and taking advantage of their limited understanding on contracts. They wanted pictures of meter boxes and roof and on that basis they sent through a contract that was titled invoice. Whatever happened to doing a written quote first. After discussions with sales person the installer came to inspect, and another invoice / contract was sent for signing. The representative for Sunboost did not want to put in writing in the contract any specific date for completion, and did not do so. Extremely pushy sales person.

Please read, and understand all clauses of your contract because this company will take every opportunity to not take responsibility for failure to supply.

Value for Money
Customer Service
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Jen
Jen
Travis
TravisCentral, SA

not happy they couldn't take my old panels down they are not in direct sunlight can't get the app working

published

Same as above no communication between two parties not sure I can get full use from the panels I hope they will produce enough energy for what I signed up for

Value for Money
Product Quality
Customer Service
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,400.00
Sunboost
Sunboost T.Sunboost
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Iain
IainSouth East Queensland, QLD

Referral Payment

published

I installed a 12.6 system two years ago and referred a friend with Sunboost promising a $100 referral. The friends system was completed almost two years ago and I've been emailed this company requesting payment of the referral.....but noting !! A scam it would appear. Trading Standards have been notified and I understand I'm not the first person they've done this to.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size12.6 KW
Panel Purchased Seraphim
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Iain
Iain

I have done so already. Refer to your sales rep called Nathan who has been emailed a few times now.

Sunboost
Sunboost T.Sunboost

Hi Lain,
Thank you for your reply, we will look into and get back to you at the earliest.
Regards,
Sunboost Online.

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USED
USEDCentral West, NSW
  • 8 reviews
  • 5 likes

Customer service a disappointment

published

Product is good, Sunboost customer service is very disappointing. Customer support questions unanswered, system remained on after install and prior to smart meter being installed which we have just found out is illegal.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Unit working to part capacity because of lack of site inspection.

published

Unit sold to me by a salesman over the phone. He looked at Google Maps and assured me my situation was perfect for the panels. The installer told me it would not work on the northern side of the roof as there were too many shadows. It was installed on the less efficient side of the roof facing south. Don't believe the on phone sales man unless they inspect the property first. After I had purchased the unit and paid for it Sunboost told me I owed more money.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Trina Solar
Warranty Claim MadeNo
Purchase Price$3,400.00
Sunboost
Sunboost T.Sunboost
alma62
alma62AU
  • 3 reviews

Very bad customer service

published

Very hard to deal with the compay when there is an issue . The issue started when the installer installed the meter in front of the house and in a full direct sun which will cause damage to the unit but when I asked to relocate the Meter to the side of the house the company kept delaying and ignoring my problem especially they already got paid in advance

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$3,200.00
Sunboost
Jessica S.Sunboost
alma62
alma62

job 183686 inverter installed in direct sun

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The reviewer stated that an incentive was offered for this review

Brian Oxford
Brian OxfordSouth-East, TAS

Great Install but terrible Customer Service

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Astronenergy
Warranty Claim MadeNo
Sunboost
Jessica S.Sunboost
Deb1665
Deb1665Illawarra, NSW

Poor Communication

published

Beginning to wonder if I have made the right decision to go with Sunboost.
I have been given the run around for weeks and the communication is dreadful.
My job keeps getting delayed, wondering if it will ever happen.
They are not a member of the Clean Energy Council as they claimed.
Ask where they are and told in Sydney, I doubt it.
Generally not happy so far.

Value for Money
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Jessica S.Sunboost
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not happy with how we were dealt with once we had paid deposit.

published

Unfortunately once we had paid our deposit and decided to proceed, we could no longer contact Sunboost easily... in fact the person we dealt with originally was very difficult to contact.
We wish we had simply gone with someone local and supported them.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Jessica S.Sunboost

Hi Leanne,
We apologize for the inconvenience caused to you while dealing with Sunboost. We request you to kindly help us with your quotation number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

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PP57
PP57AU
  • 4 reviews
  • 4 likes

Still waiting on getting connected! 11.5 weeks after solar installation, still no smart meter

published

Installation went well, but apparently the guys never put their paperwork in, well that's the story we got eventually and that story changed a couple of times previously. Panels installed 29/11/19, today is 18/2/20. We are finally on the list for a new smart meter next week. Surely the office staff should have a system that works, they need to follow up the installers and make sure customers jobs flow through efficiently and no one falls through the cracks as it has happened to us. Once payment has been received, there's no more follow up or care. My review would have been 5 star if administration did a better job. 11 weeks is a very long time! Can't wait to start saving money on my panels.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo
Purchase Price$3,600.00
Sunboost
Jessica S.Sunboost
PP57
PP57

Quote number 142539

Glenn
GlennFar North Queensland, QLD

Room to improve

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased solis
Warranty Claim MadeNo
Purchase Price$4,999.00
Ben
Ben
  • 3 reviews
  • 5 likes

Company emailed me a very different quote to what was offered on the phone.

published

Sunboost won't send me an email quote that matches what they offered on the phone. Why wont they stand by their own quote? Very odd sales methods. Leaves me concerned rrgarding what I would end up getting.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Victor S.Sunboost
Ben
Ben
Bryan
BryanHunter Region, NSW

Broken tiles, no customer service very unhappy

published

We had our panels installed, no issues there, installation took place in one day clean and efficient. Our issue is the installers broke over 45 tiles, didn’t tell us they were broken and tried to silicone the cracks up. We then had water enter our bathroom. Upon calling Sunboost several times and emailing to lodge a complaint, we were told a number of times that someone would call back. No phone calls, no return email. This went on for over 5 months. The bathroom leaked so badly that we had to claim it on our own house insurance to get the bathroom re-gyprocked. We are out of pocket for thousands of dollars having had to fix the roof ourselves. We would not recommend Sunboost due to the lack of customer service when things go wrong.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Victor S.Sunboost
Dave
DaveSydney, NSW
  • 2 reviews

Warning- if you have a two storey house – it may just be too much trouble for the installers

published
Value for Money
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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