We have a skillion roofline which was challenging for the first crew that arrived (on time), they informed me they would have to come back at a later date and someone would contact me.
Later that day another crew turned up unannounced and asked if I had a ladder they could borrow to do the install, didn't inspire a great amount of confidence.
That said, they got the job done, seemed a bit rushed though.
Some scrap left on roof and had to ask one guy not to smoke while on the roof.
Communication was poor but admittedly they got the job done in a timely fashion and generating a week later after Origin replaced the meter.

Very easy on install abit disappointed the larger inverter wasn't connected to the max load phase of my homes board

Installation crew were very good.
The quality of the quotation provided by sun boost was lacking as there was two variations- one straight after I paid deposit and a second when installation started

Good. Only issue we had there was no assistance on the day to set up the WIFI. no phone calls follow up. I would have liked to be shown on the day how to set up the APP etc.

The solar was installed with no problems, the installers were great. We tried to connect to the app so that we can monitor the solar system and output however it just won't work. We have called and emailed multiple times but we just keep getting the instruction booklet sent to us. We have told Sunboost many time that we have followed all the instructions but it still does work. At this point the ignore our calls and emails.

Sales gave me a great deal on my solar system but were a bit liberal with some other verbal offerings, this was a pity as they were minor things but deminished my trust needlessly. I was very happy with the rest of my experience with Sunboost. The Installation team, process and time lines were fantastic. They left no rubbish behind and were particular about a quality install.
Would I use Sunboost again ? Yes i would, happily.

The installation workers left lots of rubbish, like paper box, plastic bags, on the roof or my garden, I cannot go to the roof, so I only saw them after a windy day. It is very easy to improve the situation. I don't know why this could happen.
The system is working well (the second day). The leader of the installation team is good to explain my questions. But I don't feel confident to their work after I saw rubbish on my trees

I wasn't present but my wife said they were efficient.
There was a glitch prior to installation when a delay occurred because a request for information was not sent/received. Once the request was received, installation went ahead without problems.

I had my 6.6kw system installed in December 2019 without a hitch. The installers were professional, clean and courteous. The problem is now it is 8 months down the track, i've found out that the Certificate of Compliance was never sent to my energy provider. Now I am 8 months into a new Solar system and not receiving the benefit. I thought the first bill was quite high considering what we were advised, I put it down to a really hot Adelaide summer. Not the case at all, i'm less than impressed to find out that this crucial step was not done. I'll be seeking some form of compensation from Sunboost.

I like to work with Sunboost for my 6.6 kw system but they asked to transfer $200 at my very first conversation. They did not want to talk about a quote without $200 transfer First. That policy put me off the list. I am unable to get a quote because I don’t want to give $200 to a stranger at my first conversation.

I had the installation in winter when the weather was not very good ( raining and very humid most days). The personnel at SB was good following the installers after re-scheduling. I had a few issues with the operation and they are responsible to look at the problems.

Installation and communication was good. No probs with that.
After final payment and 2 weeks later, promised email of paperwork and certification from installing electrician so that meter change could be organised was not forthcoming. 3 phone calls later and promise of email within 48hrs..nothing!
Not happy. Beware!!

Installation process was very quick and efficient. The installer was easy to talk to and communicated effectively throughout the process. Despite having to return to install a part after the panel installation was completed, the installer was very professional and was well versed with the product. Any queries I had were answered immediately and honesty.
I must also pass comment regarding Paxton who consistently Kept in contact with me throughout the process. Paxton was instrumental in ensuring effective communication and keeping us up to date on each step in the process.
It has been a real pleasure to deal with the company this far

Billie-Jo
Project # 190370

The team were great but I asked them to be careful on our tin roof and the ended up bending some of the iron sheets which shortens the lifespan of the roof and is disappointing.

Friendly staff and helpful did take time for team to come and installed but due to (COVID19) so cant blame them for that. The installers where friendly and got the job done in a quick time. After they left they have have noticed in one of the bedroom we have lost the TV signal they must have knocked it out while in the roof. So would have given 4 stars but due to TV signal I gave them 3 stars.

Simple process, good communication early-on and the price includes old system removal. Terrible after sales communication and I'm still to receive my declaration of compliance and certificate of electrical safety paperwork that I've been chasing for weeks and my Installation contact (Rex) has gone AWOL.

The installation of the panels were great, the crew were friendly and efficient very tidy and explained how things will work from now on, They cleaned up after them selves