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Sunboost
4.5 from 3,719 reviews · View Statistics

Reviews

  • Value for Money
    2.1 (135)
  • Product Quality
    2.1 (114)
  • Return Claim MadeYes (9) · No (150)
  • Customer Service
    1.5 (153)
  • Warranty Claim MadeYes (7) · No (152)
  • Purchase Price$4,320.70
  • Timeliness
    2.4 (22)
  • Job Satisfaction
    2.1 (17)
  • Rates and Fees
    2.3 (20)
  • Installation
    2.3 (104)
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mongrel

mongrelCentral West, NSW

Sun boost Delivers

published

After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeYes
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Frank

FrankPerth, WA

WARNING - very bad experience with Sunboost

published

During the installation process my Makita cordless drill (located in a locked garage on a workbench 1 meter away from where the inverter was installed) went missing.
Sunboost was not interested.
It made for a very unpleasant experience.

Value for Money
Trustworthiness
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedAstonergy
Warranty Claim MadeNo
See all answers
3 comments
Sunboost
Sunboost T.Sunboost
Frank
Frank
Sunboost
Sunboost T.Sunboost
Dingo

DingoWide Bay-Burnett, QLD

  • 3 reviews
  • 5 likes
  • Verified customer

Very Poor Customer Service

published
Trustworthiness
Customer Service
Incentivised ReviewNo
2 comments
Sunboost
Sunboost T.Sunboost
Dingo
Dingo

Update.....Sunboost finally rang me and have said my installation will be on March 3rd.

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Aussie

Aussie

  • 3 reviews
  • 6 likes

Will not fix the damage

published

Install = was ok apart from the inverter is way to high to read it.
Damage = leaving rivet ends all over the driveway to puncture tyres and a huge burnout mark on my brand new driveway.
Refused to fix it. Installer said it wasn't them but my CCTV and a witness said otherwise . Been arguing for a month now to have it cleaned as [Name Removed] passed the buck to management who pass the buck to the installer and round again and again. I will never be using this company ever again. Just wait until a better company has a special on. Plus I wanted a 6kw & only got 5.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$2,880.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost

Dear Customer,
We apologize for the inconvenience caused whilst dealing with us. we request you to kindly help us with your quotation number and we assure you to get back to you with best solution at the earliest.
Regards,
Sunboost Online.

Aussie
Aussie

Fix my Driveway then we will talk . So far you've done Nothing.

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LB

LB

  • 4 reviews
  • 8 likes

DO NOT USE THIS COMPANY!!!!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
LB
LB
martinhey

martinheySydney, NSW

Not great - SB183289

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size12.9 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$6,491.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Hi Martin,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to allow us sometime and we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Disappointed

Disappointed South East Queensland, QLD

DO NOT TOUCH THIS COMPANY

published

As per many negative reviews this company has them at the end of their reviews on there website. This call centre isn’t in Australia and you will get hassled by someone who appears to be in India. Be prepared to be hassled!! Take your deposit and you have to fight with them to get it back or cancel your quote. They do not know what they are doing and are India sales people not experts. They sent photos of a layout for solar panels that wasn’t my house!!!
They use Australian sports people but DO NOT TOUCH THEM!!

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
Sunboost
Sunboost T.Sunboost
Disappointed
Disappointed

I spoke with Logan and a manager yesterday who said they would cancel my quote and return my deposit. I sent Logan another email this morning and still no reply. Please arrange for my deposit to be returned ASAP.
SB243565

Sunboost
Sunboost T.Sunboost
Suz

SuzHunter Region, NSW

  • 4 reviews
  • 4 likes

Harassment

published

Didn't go with Sunboost in the end as I was sick of being harassed! Brett form Sunboost (not sure where this call centre is but doubt its Australia as accents are thick!) called at least once a day. When I refused to answer the calls he changed his number to private. Even when I told him to please not call me and that we had decided not to proceed he still kept calling. I hung up on him numerous times! We actually paid more and went with another local company who weren't harassing us and who seemed to know what they were talking about in regards to installation etc rather than doing an intense sales pitch!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Do not deal with have been harassed with phone calls after there price change and I said no more calls

published

Harassment phone calls still happen have be tolled no more now they won’t to no who we went will Arron don’t deal with

Value for Money
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Hi Troy,
We apologize for the inconvenience caused to you whilst dealing with us. We request you kindly help us with your contact number on service@sunboost.com.au and we assure you that no calls will made in future.
Regards,
Sunboost Online.

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Daniel

DanielMetropolitan Adelaide, SA

difficult install challenged crew

published

We have a skillion roofline which was challenging for the first crew that arrived (on time), they informed me they would have to come back at a later date and someone would contact me.
Later that day another crew turned up unannounced and asked if I had a ladder they could borrow to do the install, didn't inspire a great amount of confidence.
That said, they got the job done, seemed a bit rushed though.
Some scrap left on roof and had to ask one guy not to smoke while on the roof.
Communication was poor but admittedly they got the job done in a timely fashion and generating a week later after Origin replaced the meter.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Daniel
Daniel

SB224023

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SB63725 (Andrew)

published

Very easy on install abit disappointed the larger inverter wasn't connected to the max load phase of my homes board

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost

Hi Danny,
Thank you for taking out time to review us. We apologize for the inconvinience caused. We assure you that we will thrive our best to give the best possible services in future.
Regards,
Sunboost Online.

Lozza

LozzaSydney, NSW

  • 2 reviews
  • 4 likes

Pathetic service

published

Ordered the system 12/11/2020. Promised installation was between 23/11/20 & 07/12/20. Called this morning with the old chestnut excuse that solar can not be installed as the installer hurt himself an that it couldn’t be rescheduled until February.
I would not recommend this company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.3 KW
Panel PurchasedJinko cheetah 370 watt
Warranty Claim MadeNo
Purchase Price$4,200.00
See all answers
4 comments
Sunboost
Sunboost T.Sunboost
Lozza
Lozza

I have cancelled the order as you are in breach of the contract. Our deposit should be refunded immediately.
Thank you

Sunboost
Sunboost T.Sunboost

Dear Customer,
Sure we will refund the deposit, however, to follow up on the same, we would request you to kindly help us with your quotation number.
Regards,
Sunboost Online.

Geoff

GeoffHunter Region, NSW

12 months in my 6.6kw 24 panel produces no more than 2.8kw on a clear 40 degree day. Foreign call centre. Dodgy panels

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSunboost
Warranty Claim MadeNo
Purchase Price$4,000.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Happy Job

Happy JobPerth, WA

  • 2 reviews
  • 1 like

very disappointing, always argue with the sale person, have to go back to the training again

published

Hi Wilson, not very happy with Blake, who is a salesperson, did not understand about the
the procedure, can not communicate with the client, advise the wrong thing, just sale sale sale, very disappointing

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$2,600.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Dear Customer,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to escalate the situation further and look into it.
Regards,
Sunboost Online.

Dale

DalePerth, WA

6.6 kw installed

published

Installation crew were very good.
The quality of the quotation provided by sun boost was lacking as there was two variations- one straight after I paid deposit and a second when installation started

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Dale
Dale

Hi
Quote number was SB158691

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Gill

Gill South East Queensland, QLD

  • 2 reviews
  • 2 likes

Sale was seamless, installation not so great, been waiting 2 months for installation.

published
Value for Money
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,500.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Gill
Gill

SB219915

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Jim

JimSydney Surrounds, NSW

  • 2 reviews
  • 10 likes

awaiting documents of proof and repairs to be fixed

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$4,000.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
D. Kim

D. Kim

  • 6 reviews
  • 3 likes

Deceptive and incompetent operator

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.6 KW
Panel PurchasedJinko panels & Fronius Primo Inverter
Warranty Claim MadeNo
Purchase Price$6,600.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
D. Kim
D. Kim

Thanks for your response. "SB138663" is the invoice number.
I hope you will.

Peter Baff

Peter BaffSouth-Eastern Region, NSW

Don’t be fooled by Allan Border ...

published

Firstly they arrived 4 MONTHS late, then they worked on my roof with a harness connected to nothing. They drilled a hole directly through the roof instead of hiding it under the flashing. It’s clearly visible from the window inside and is such an eye saw .
Then Sunboost refuse to return to make the work good or repair the original work.

I’ve been disappointed and
Let down .

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Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
System Size5.5 KW
Panel PurchasedSunboost
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Peter Baff
Peter Baff

I have done all of the above already and all Dean wants to do is threaten me with solicitation!

Very Disappointing

published

Most horrible experience. Worst customer service. Their executives have been just trained to get contracts and take advance and then just backtrack on what they agree to do. Stay away from Sunboost.

Value for Money
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Jasvinder N.
Jasvinder N.

SB204716

Page 1 of 14
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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