After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

During the installation process my Makita cordless drill (located in a locked garage on a workbench 1 meter away from where the inverter was installed) went missing.
Sunboost was not interested.
It made for a very unpleasant experience.

Install = was ok apart from the inverter is way to high to read it.
Damage = leaving rivet ends all over the driveway to puncture tyres and a huge burnout mark on my brand new driveway.
Refused to fix it. Installer said it wasn't them but my CCTV and a witness said otherwise . Been arguing for a month now to have it cleaned as [Name Removed] passed the buck to management who pass the buck to the installer and round again and again. I will never be using this company ever again. Just wait until a better company has a special on. Plus I wanted a 6kw & only got 5.

As per many negative reviews this company has them at the end of their reviews on there website. This call centre isn’t in Australia and you will get hassled by someone who appears to be in India. Be prepared to be hassled!! Take your deposit and you have to fight with them to get it back or cancel your quote. They do not know what they are doing and are India sales people not experts. They sent photos of a layout for solar panels that wasn’t my house!!!
They use Australian sports people but DO NOT TOUCH THEM!!

Didn't go with Sunboost in the end as I was sick of being harassed! Brett form Sunboost (not sure where this call centre is but doubt its Australia as accents are thick!) called at least once a day. When I refused to answer the calls he changed his number to private. Even when I told him to please not call me and that we had decided not to proceed he still kept calling. I hung up on him numerous times! We actually paid more and went with another local company who weren't harassing us and who seemed to know what they were talking about in regards to installation etc rather than doing an intense sales pitch!

Harassment phone calls still happen have be tolled no more now they won’t to no who we went will Arron don’t deal with

We have a skillion roofline which was challenging for the first crew that arrived (on time), they informed me they would have to come back at a later date and someone would contact me.
Later that day another crew turned up unannounced and asked if I had a ladder they could borrow to do the install, didn't inspire a great amount of confidence.
That said, they got the job done, seemed a bit rushed though.
Some scrap left on roof and had to ask one guy not to smoke while on the roof.
Communication was poor but admittedly they got the job done in a timely fashion and generating a week later after Origin replaced the meter.

Very easy on install abit disappointed the larger inverter wasn't connected to the max load phase of my homes board

Ordered the system 12/11/2020. Promised installation was between 23/11/20 & 07/12/20. Called this morning with the old chestnut excuse that solar can not be installed as the installer hurt himself an that it couldn’t be rescheduled until February.
I would not recommend this company.

Hi Wilson, not very happy with Blake, who is a salesperson, did not understand about the
the procedure, can not communicate with the client, advise the wrong thing, just sale sale sale, very disappointing

Installation crew were very good.
The quality of the quotation provided by sun boost was lacking as there was two variations- one straight after I paid deposit and a second when installation started

Firstly they arrived 4 MONTHS late, then they worked on my roof with a harness connected to nothing. They drilled a hole directly through the roof instead of hiding it under the flashing. It’s clearly visible from the window inside and is such an eye saw .
Then Sunboost refuse to return to make the work good or repair the original work.

I’ve been disappointed and
Let down .

Most horrible experience. Worst customer service. Their executives have been just trained to get contracts and take advance and then just backtrack on what they agree to do. Stay away from Sunboost.