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Sunboost
4.5 from 3,718 reviews · View Statistics

Reviews

  • Value for Money
    3.5 (54)
  • Product Quality
    3.4 (48)
  • Return Claim MadeYes (1) · No (60)
  • Customer Service
    2.6 (56)
  • Warranty Claim MadeYes (6) · No (56)
  • Purchase Price$4,087.42
  • Timeliness
    3.2 (10)
  • Job Satisfaction
    3.2 (9)
  • Rates and Fees
    3.3 (7)
  • Installation
    3.5 (47)
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Reviewer Photos & Videos

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mongrel

mongrelCentral West, NSW

Sun boost Delivers

published

After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeYes
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Iain

IainSouth East Queensland, QLD

Referral Payment

published

I installed a 12.6 system two years ago and referred a friend with Sunboost promising a $100 referral. The friends system was completed almost two years ago and I've been emailed this company requesting payment of the referral.....but noting !! A scam it would appear. Trading Standards have been notified and I understand I'm not the first person they've done this to.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size12.6 KW
Panel PurchasedSeraphim
Warranty Claim MadeNo
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3 comments
Sunboost
Sunboost T.Sunboost
Iain
Iain

I have done so already. Refer to your sales rep called Nathan who has been emailed a few times now.

Sunboost
Sunboost T.Sunboost

Hi Lain,
Thank you for your reply, we will look into and get back to you at the earliest.
Regards,
Sunboost Online.

USED

USEDCentral West, NSW

  • 5 reviews
  • 5 likes

Customer service a disappointment

published

Product is good, Sunboost customer service is very disappointing. Customer support questions unanswered, system remained on after install and prior to smart meter being installed which we have just found out is illegal.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
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Daniel

DanielMetropolitan Adelaide, SA

difficult install challenged crew

published

We have a skillion roofline which was challenging for the first crew that arrived (on time), they informed me they would have to come back at a later date and someone would contact me.
Later that day another crew turned up unannounced and asked if I had a ladder they could borrow to do the install, didn't inspire a great amount of confidence.
That said, they got the job done, seemed a bit rushed though.
Some scrap left on roof and had to ask one guy not to smoke while on the roof.
Communication was poor but admittedly they got the job done in a timely fashion and generating a week later after Origin replaced the meter.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Sunboost
Sunboost T.Sunboost
Daniel
Daniel

SB224023

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Mel

MelFar West, NSW

  • 2 reviews
  • 1 like

Not sure why I even bothered

published

I had solar installed a few months ago on my home in Broken Hill. I had 10 panels put on my roof in Broken Hill. I am shocked at how little solar is generated even on sunny days. On talking with consultants and sharing my current power bills with the people who were selling me this product I was told I would see a noticeable difference in my power bills. This is yet to be seen. For example, yesterday was a a sunny day in Broken Hill in December and my ten solar panels generated 4c off my bill. I am both stunned and disappointed with this product. I am not seeing any difference in what I paid for my power bills before I spent thousands installing this product. I was of course hopeful and optimistic that I had made a good decision.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Sunboost
Sunboost T.Sunboost
Mel
Mel

Quotation No SB202888

SB63725 (Andrew)

published

Very easy on install abit disappointed the larger inverter wasn't connected to the max load phase of my homes board

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost

Hi Danny,
Thank you for taking out time to review us. We apologize for the inconvinience caused. We assure you that we will thrive our best to give the best possible services in future.
Regards,
Sunboost Online.

Jujhar

Jujhar Murray Mallee, SA

Too late installation

published

No real good service
I had bought solar system 19/11/20.it is not completed yet
Too slow working speed ,installation g
Too late installation

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
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1 comment
Sunboost
Sunboost T.Sunboost
Dale

DalePerth, WA

6.6 kw installed

published

Installation crew were very good.
The quality of the quotation provided by sun boost was lacking as there was two variations- one straight after I paid deposit and a second when installation started

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Dale
Dale

Hi
Quote number was SB158691

Anthony

AnthonySouth-Eastern Region, NSW

Solar

published

Good. Only issue we had there was no assistance on the day to set up the WIFI. no phone calls follow up. I would have liked to be shown on the day how to set up the APP etc.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Glenn

GlennHunter Region, NSW

Hidden fees.

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size15 KW
Warranty Claim MadeNo
See all answers
3 comments
Sunboost
Sunboost T.Sunboost
Glenn
Glenn

SB212435 is the invoice number I was sent with the extra charges after I had paid in full for the system.

Glenn
Glenn

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Install was good however the app doesn't work and we keep getting the run around on how to fix it.

published

The solar was installed with no problems, the installers were great. We tried to connect to the app so that we can monitor the solar system and output however it just won't work. We have called and emailed multiple times but we just keep getting the instruction booklet sent to us. We have told Sunboost many time that we have followed all the instructions but it still does work. At this point the ignore our calls and emails.

Incentivised ReviewNo
System Size6.6 KW
Purchase Price$3,500.00
2 comments
Sunboost
Jessica S.Sunboost
Ilona
Ilona

Quote number SB204415

Happy Solar Owner

Happy Solar OwnerMetropolitan Adelaide, SA

Sunboost review S.A

published

Sales gave me a great deal on my solar system but were a bit liberal with some other verbal offerings, this was a pity as they were minor things but deminished my trust needlessly. I was very happy with the rest of my experience with Sunboost. The Installation team, process and time lines were fantastic. They left no rubbish behind and were particular about a quality install.
Would I use Sunboost again ? Yes i would, happily.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Jessica S.Sunboost

The installer team is not professional

published

The installation workers left lots of rubbish, like paper box, plastic bags, on the roof or my garden, I cannot go to the roof, so I only saw them after a windy day. It is very easy to improve the situation. I don't know why this could happen.
The system is working well (the second day). The leader of the installation team is good to explain my questions. But I don't feel confident to their work after I saw rubbish on my trees

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Value for Money
Product Quality
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

too early to tell how good/bad it will be

published

I wasn't present but my wife said they were efficient.
There was a glitch prior to installation when a delay occurred because a request for information was not sent/received. Once the request was received, installation went ahead without problems.

Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSRP-330-BMB
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
Donna

DonnaMetropolitan Adelaide, SA

  • 2 reviews

Install Great - paperwork delays caused issues

published

I had my 6.6kw system installed in December 2019 without a hitch. The installers were professional, clean and courteous. The problem is now it is 8 months down the track, i've found out that the Certificate of Compliance was never sent to my energy provider. Now I am 8 months into a new Solar system and not receiving the benefit. I thought the first bill was quite high considering what we were advised, I put it down to a really hot Adelaide summer. Not the case at all, i'm less than impressed to find out that this crucial step was not done. I'll be seeking some form of compensation from Sunboost.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstrogeny Panels with Solis inverter
Warranty Claim MadeNo
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2 comments
Sunboost
Sunboost T.Sunboost
Donna
Donna
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kyi wai

kyi waiSYDNEY

I like to work with Sunboost for my 6.6 kw system but $200

published

I like to work with Sunboost for my 6.6 kw system but they asked to transfer $200 at my very first conversation. They did not want to talk about a quote without $200 transfer First. That policy put me off the list. I am unable to get a quote because I don’t want to give $200 to a stranger at my first conversation.

2 comments
Sunboost
Sunboost T.Sunboost
kyi wai
kyi wai

The reviewer stated that an incentive was offered for this review

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Unit working to part capacity because of lack of site inspection.

published

Unit sold to me by a salesman over the phone. He looked at Google Maps and assured me my situation was perfect for the panels. The installer told me it would not work on the northern side of the roof as there were too many shadows. It was installed on the less efficient side of the roof facing south. Don't believe the on phone sales man unless they inspect the property first. After I had purchased the unit and paid for it Sunboost told me I owed more money.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedTrina Solar
Warranty Claim MadeNo
Purchase Price$3,400.00
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1 comment
Sunboost
Sunboost T.Sunboost
Carl

CarlSydney Surrounds, NSW

Installation complete.

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,700.00
See all answers
2 comments
Sunboost
Sunboost T.Sunboost

Hi Carl,
We apologize for the delay in services from our end. We request you to help us with your order number and we will arrange a call and get everything up and running for your solar system.
Regards,
Sunboost Online.

Carl
Carl

Solar panel instalation

published

I had the installation in winter when the weather was not very good ( raining and very humid most days). The personnel at SB was good following the installers after re-scheduling. I had a few issues with the operation and they are responsible to look at the problems.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$4,500.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Check my previous review. This is an update 2 weeks later.

published

Installation and communication was good. No probs with that.
After final payment and 2 weeks later, promised email of paperwork and certification from installing electrician so that meter change could be organised was not forthcoming. 3 phone calls later and promise of email within 48hrs..nothing!
Not happy. Beware!!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Sunboost
Sunboost T.Sunboost

Hi Betty,
We apologize for the inconvenience caused. We request you to kindly help us with your quotation number. We assure you that we will look into it and get back to you with a solution at the earliest.
Regards,
Sunboost Online.

Betty H.
Betty H.

Thank you for your reply. My Quote/Order number is 193724.

Betty H.
Betty H.

This is now resolved. It took another phone call, this time to Monica who sorted it out quickly. Thank you Monica, you get things done!

Page 1 of 6
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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