??!
1 photo
Sunboost

Sunboost (page 2 of 6)

4.6 from 3,889 reviews · View Statistics

Reviews

  • Value for Money
    3.6 (58)
  • Product Quality
    3.4 (52)
  • Return Claim MadeYes (2) · No (63)
  • Customer Service
    2.6 (60)
  • Warranty Claim MadeYes (8) · No (58)
  • Purchase Price$4,022.19
  • Timeliness
    3.0 (14)
  • Job Satisfaction
    3.3 (14)
  • Rates and Fees
    3.5 (11)
  • Installation
    3.5 (52)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail

Unit working to part capacity because of lack of site inspection.

published

Unit sold to me by a salesman over the phone. He looked at Google Maps and assured me my situation was perfect for the panels. The installer told me it would not work on the northern side of the roof as there were too many shadows. It was installed on the less efficient side of the roof facing south. Don't believe the on phone sales man unless they inspect the property first. After I had purchased the unit and paid for it Sunboost told me I owed more money.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
Ad
Carl

CarlSydney Surrounds, NSW

Installation complete.

published
Value for Money
Product Quality
See all answers
2 comments
Sunboost
Sunboost T.Sunboost

Hi Carl,
We apologize for the delay in services from our end. We request you to help us with your order number and we will arrange a call and get everything up and running for your solar system.
Regards,
Sunboost Online.

Carl
Carl
Similar opinion? Write a review on ProductReview.com.au!

Solar panel instalation

published

I had the installation in winter when the weather was not very good ( raining and very humid most days). The personnel at SB was good following the installers after re-scheduling. I had a few issues with the operation and they are responsible to look at the problems.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

Check my previous review. This is an update 2 weeks later.

published

Installation and communication was good. No probs with that.
After final payment and 2 weeks later, promised email of paperwork and certification from installing electrician so that meter change could be organised was not forthcoming. 3 phone calls later and promise of email within 48hrs..nothing!
Not happy. Beware!!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Sunboost
Sunboost T.Sunboost

Hi Betty,
We apologize for the inconvenience caused. We request you to kindly help us with your quotation number. We assure you that we will look into it and get back to you with a solution at the earliest.
Regards,
Sunboost Online.

Betty H.
Betty H.

Thank you for your reply. My Quote/Order number is 193724.

Betty H.
Betty H.

This is now resolved. It took another phone call, this time to Monica who sorted it out quickly. Thank you Monica, you get things done!

Similar opinion? Write a review on ProductReview.com.au!

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes

It’s too soon to provide a rating as the system is not fully functional

published

Installation process was very quick and efficient. The installer was easy to talk to and communicated effectively throughout the process. Despite having to return to install a part after the panel installation was completed, the installer was very professional and was well versed with the product. Any queries I had were answered immediately and honesty.
I must also pass comment regarding Paxton who consistently Kept in contact with me throughout the process. Paxton was instrumental in ensuring effective communication and keeping us up to date on each step in the process.
It has been a real pleasure to deal with the company this far

Billie-Jo
Project # 190370

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
GVH

GVHMid North Coast, NSW

Rough installation

published

The team were great but I asked them to be careful on our tin roof and the ended up bending some of the iron sheets which shortens the lifespan of the roof and is disappointing.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
Ad

Friendly, helpful staff and service just need to check they don't knock TV wires out.

published

Friendly staff and helpful did take time for team to come and installed but due to (COVID19) so cant blame them for that. The installers where friendly and got the job done in a quick time. After they left they have have noticed in one of the bedroom we have lost the TV signal they must have knocked it out while in the roof. So would have given 4 stars but due to TV signal I gave them 3 stars.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

lack of communication after paid deposit

published
Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Matthew R.

Matthew R.South East Queensland, QLD

Good up to installation, terrible after sales

published

Simple process, good communication early-on and the price includes old system removal. Terrible after sales communication and I'm still to receive my declaration of compliance and certificate of electrical safety paperwork that I've been chasing for weeks and my Installation contact (Rex) has gone AWOL.

Value for Money
Product Quality
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Matthew R.
Matthew R.
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

Overall - poor customer service!!

published

Very slow responce to requests. Organised a warranty job but there were three no shows without even a phone call. I had to do all the chasing.

Overall - poor customer service!!

Customer Service
Incentivised ReviewNo
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
alma62

alma62AU

  • 3 reviews

Very bad customer service

published

Very hard to deal with the compay when there is an issue . The issue started when the installer installed the meter in front of the house and in a full direct sun which will cause damage to the unit but when I asked to relocate the Meter to the side of the house the company kept delaying and ignoring my problem especially they already got paid in advance

Value for Money
Product Quality
See all answers
2 comments
Sunboost
Jessica S.Sunboost
alma62
alma62

job 183686 inverter installed in direct sun

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Matthew D.

Matthew D.Greater Melbourne (Outer), VIC

  • Verified customer

Don't count on Sunboost for warranty

published

I informed Sunboost of a faulty system over a month ago. One of the isolators has stopped working. Since contacting the company they have given me the run around. They simply have not been able to organise an electrician to inspect and replace the faulty part. Such delays and fobbing off customers is unacceptable. I can not recommend Sunboost.

Value for Money
Product Quality
See all answers
2 comments
Sunboost
Jessica S.Sunboost
Matthew D.
Matthew D.
Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
Ad
Brian Oxford

Brian OxfordSouth-East, TAS

Great Install but terrible Customer Service

published
Value for Money
Product Quality
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Deb1665

Deb1665Illawarra, NSW

Poor Communication

published

Beginning to wonder if I have made the right decision to go with Sunboost.
I have been given the run around for weeks and the communication is dreadful.
My job keeps getting delayed, wondering if it will ever happen.
They are not a member of the Clean Energy Council as they claimed.
Ask where they are and told in Sydney, I doubt it.
Generally not happy so far.

Value for Money
Customer Service
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Diana Titterton

Diana TittertonSydney Surrounds, NSW

  • 4 reviews

Not much communication

published

The installation of the panels were great, the crew were friendly and efficient very tidy and explained how things will work from now on, They cleaned up after them selves

Value for Money
Customer Service
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

not happy with how we were dealt with once we had paid deposit.

published

Unfortunately once we had paid our deposit and decided to proceed, we could no longer contact Sunboost easily... in fact the person we dealt with originally was very difficult to contact.
We wish we had simply gone with someone local and supported them.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Jessica S.Sunboost

Hi Leanne,
We apologize for the inconvenience caused to you while dealing with Sunboost. We request you to kindly help us with your quotation number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Similar opinion? Write a review on ProductReview.com.au!

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Peter

Peter

  • 2 reviews

re refund

published

peter schulz 234373
I have contacted [name removed] and [name removed] re my cancellation due to urgent medical that I had to cancel my order and ask for the deposit of $200 to be returned result no email phone call or deposit back why
I will not give you a rating until you contact me as I must give you a rating to sent this I will go half way

Installation
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
PP57

PP57AU

  • 4 reviews
  • 4 likes

Still waiting on getting connected! 11.5 weeks after solar installation, still no smart meter

published

Installation went well, but apparently the guys never put their paperwork in, well that's the story we got eventually and that story changed a couple of times previously. Panels installed 29/11/19, today is 18/2/20. We are finally on the list for a new smart meter next week. Surely the office staff should have a system that works, they need to follow up the installers and make sure customers jobs flow through efficiently and no one falls through the cracks as it has happened to us. Once payment has been received, there's no more follow up or care. My review would have been 5 star if administration did a better job. 11 weeks is a very long time! Can't wait to start saving money on my panels.

Value for Money
Product Quality
See all answers
2 comments
Sunboost
Jessica S.Sunboost
PP57
PP57

Quote number 142539

Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
Ad
Monique M

Monique M

  • 3 reviews

Expected better service

published

I have been quite disappointed with Sunboost and do regret going through them at this point. I have had issues with them communicating with me about installation date and the process involved, and have already had to ring them three times in three weeks following installation due to an issue with the contractors that they have not sorted. It frustrates me that they provide so little information and that I am the one chasing this up. I cannot comment on the quality of the system as we have yet to be able to use ours completely. I would recommend considering local options over this company.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

fault rectification

published

rain ingress after solar panels were installed
crew were sent on Monday after problem was reported on Saturday
they did not find the source of the leak
issue has not been resolved
thank you [name removed] you were extremely help full in trying to resolve the issue

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Jessica S.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 6
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

Visit official website

Other Solar Panel Installers

Previous
Next

See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.