After installation was completed I requested advice on monitoring the system. I am a senior citizen but have been using computer systems since 1992, however the installer told me to get a grandson setup the wifi monitoring. This did not impress me so I emailed two employees of Sunboost requesting advice be emailed to me but no replies were received. I am unimpressed with after sales service.
John Morris

the people delivering the system forgot to leave the frames to stand the panels up , the installers said they would get them as it happens all the time ,got home from work with all installed . when the sparkle came to inspect the instillation . i asked what angle the panels should be on ,he said 37 ,but said mine were lying flat,
then asked the installer what happened why are they not standing up ,he said that i would loose the middle row of panels from shadowing my roof is 10mts x 7 mts then said they could not fix them down , so now all my ...

Original installation was excellent, however after Origin connected Solar Panels via smart meter to electricity box. I noticed we was receiving less than my neighbor who had same inverter but one extra panel. Contacted Sunboost many times advising I thought maybe one of the banks of 11 panels was not connected. After three weeks of continuous phone calls and receiving no resolution to the problem, advising Sunboost to please remove and refund payment. Sunboost then had a representative call out to my premises, and lo and behold I was correct, one of the switches to 11 panels was not working. Today am receiving nearly the equivalent power as my neighbor. Sunboost please listen to your customers more.

7weeks to and ongoing request for home owners manual so I can understand the product, all trade people were helpfull.instalation was 26th march and unable to register product requested person who installed product to fill in form on line no reply as yet

I ordered a 6.6 K/w system to be installed on my property, my problems began once I had paid my deposit. Unfortunately the date I was provided with was cancelled, and 3 other dates provided were also postponed. When trying to contact the company my call usually went to voice mail, occasionally when I did get through I was told that the installation would not be available to install the system on the provided dates provided.
Fortunately I finally managed to get through to [name removed] on the installation team who was extremely polite, understa...

When i first contacted Sunboost, I received an email back straight away. After speaking with the representative, we were told the 'special' price of $3621 was only around for a few more days and we had to lock in our installation pretty quickly to ensure this price. After speaking with my husband, we decided to sign up and everything went through pretty quickly.

The next day I noticed on FaceBook that the price had been reduced to $3491 - I contacted the Consultant, and they, without hesitation, honoured the new price of $3491 for us.

Insta...

Initial contact was very easy and professional.
Once full payment was made, there was nothing in the way of service.
I had to initiate all communication to book the installation.
Installers were great and did a great job but turned up with no inverter. Sunboost were meant to have made contact to advise but didn't.
To schedule the installation of the inverter, again I had to chase Sunboost up to book it in.
Instructions on how to setup wireless connectivity are out of date and the website has changed, zero tech support.

Primary process was alright as thought of and thought I had got the best deal. The equipments were installed as scheduled and was fine with the exception of extra cost that I had to pay for the water heating system that was not included in the deal. Discussed this with so called a guy named"Scott." The guy who installed inverter (Matthew) told me the extra cost of hot water heating system to connect to the solar system (an electric one as I have) after I had paid my full amount. This annoyed me very much. Though he told me $250.00 on the first...

Installation was quite quick, 3 technicians finished complete job in less than 4 hours
Have had no issues with the company Sunboost, staff have been very polite and professional, possibly a few hiccups with the expected savings on our latest power account which Sunboost technical people are looking into.

We didn't get what we were supposed to get from the first contact with them. Ended up with 16 panels instead of 24 as stated due to lack of knowledge and using 3D maps instead of a house visit. Luke 91061 was very helpful with getting everything sorted from start to finish. He kept us informed all the way.

Sunboost did not install the panels in the agreed position The result means the panel are only delivering half of what they should and ugly powe cabels along the roof.

Installation crew was excellent. But the installation date changed twice.
wifi dongle was faulty and replacement was sent. Still no communication with the server. Difficult to contact technical service. - Gamini 75839

I had good service from Adam. After the solar panels were installed I had a leaking roof. Adam gave me quick service in getting this resolved. With my regards Linda.

no problem with sunboost they were easy to deal with however, the installation process was not so positive. they broke no less than 13 tiles told me it was because of the paint, left one broken tile with silicon on it just below the ridge caps(just spent 000's on a roof restoration) which had footprints all over them left smoke butts laying around and left conduit and rubbish behind

I allocate two stars for two things. Firstly the local installers were brilliant. Secondly the price and product look good so far.

I have taken three stars for these reasons
1. Right from the initial contact I requested warranty information. Sales pushed hard and promised the documents. Now after installation and multiple emails and verbal requests I have still have not been given information about the 10 year installation warranty. I worry to think what will happen if there is an issue. 1st star removed for a lack or transparency.
2. My ...

Signed the paperwork to on 6 December but still waiting for installation day. Whereas other people have it done in 2 weeks. No information. No communication

We purchased a system from Sunboost and I have been trying for weeks to get someone from the installation team to get back to me. No one answers the phone and there is no way to leave a message . Very, very frustrating.

I was told it would only take 6 - 8 weeks to have solar installed at my location. Over 3 months later still getting broken promises about call backs and installation dates. Every week i am getting mail about referring customers but cant get a call back about my instillation dates, I wouldn't recommend this company to install my solar system if you live remote or want it done on quickly.

Roxby

Sunboost sales promised much, but never in writing.
The installation came up well and I expected from my 6.6 kw (24 panels) and 5 kw inverter at least 75% efficiency for just under 5 kw output at best sun conditions. Seen other good quality plants with around 80% efficiency. Instead my new Sunboost plant has only 3.5 - 3.8 kw output at max sunshine for an efficiency of around 57%. I am not happy with this and had ask Sunboost to explain this in rock solid technical facts to me. But sice I have paid for my plant they don‘t seem to know me any l...

I was very disappointed tonigh when I came home only to see the mess around my house and one panel on the roof. The installer did not know what he was doing, often referring to the instruction book. Day 1 - not much done. I am now in doubt of the quality of the installation service and start wondering how many days is going to take to install the remainder of the panels.