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Sunboost

Sunboost (page 4 of 6)

4.6 from 3,895 reviews · View Statistics

Reviews

  • Value for Money
    3.6 (58)
  • Product Quality
    3.4 (52)
  • Return Claim MadeYes (2) · No (63)
  • Customer Service
    2.6 (60)
  • Warranty Claim MadeYes (8) · No (58)
  • Purchase Price$4,022.19
  • Timeliness
    3.0 (14)
  • Job Satisfaction
    3.3 (14)
  • Rates and Fees
    3.5 (11)
  • Installation
    3.5 (52)
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Magani

MaganiSydney Surrounds, NSW

Operating advice

published

After installation was completed I requested advice on monitoring the system. I am a senior citizen but have been using computer systems since 1992, however the installer told me to get a grandson setup the wifi monitoring. This did not impress me so I emailed two employees of Sunboost requesting advice be emailed to me but no replies were received. I am unimpressed with after sales service.
John Morris

3 comments
Sunboost
Victor S.Sunboost
Magani
Magani
Sunboost
Victor S.Sunboost
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Ever Power Solar

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272 reviews
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botterill

botterillGreater Melbourne (Inner), VIC

work not delivered

published
1 comment
Sunboost
Victor S.Sunboost
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D Fisher

D FisherSydney Surrounds, NSW

After many phone calls - Matter resolved

published

Original installation was excellent, however after Origin connected Solar Panels via smart meter to electricity box. I noticed we was receiving less than my neighbor who had same inverter but one extra panel. Contacted Sunboost many times advising I thought maybe one of the banks of 11 panels was not connected. After three weeks of continuous phone calls and receiving no resolution to the problem, advising Sunboost to please remove and refund payment. Sunboost then had a representative call out to my premises, and lo and behold I was correct, one of the switches to 11 panels was not working. Today am receiving nearly the equivalent power as my neighbor. Sunboost please listen to your customers more.

1 comment
Sunboost
Victor S.Sunboost
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Not perfect

published

7weeks to and ongoing request for home owners manual so I can understand the product, all trade people were helpfull.instalation was 26th march and unable to register product requested person who installed product to fill in form on line no reply as yet

1 comment
Sunboost
Victor S.Sunboost
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  • Verified customer

Solar Installation

published
1 comment
Sunboost
Victor S.Sunboost
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Bel

BelMetropolitan Adelaide, SA

Mixed Reviews

published
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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Justin

JustinMetropolitan Adelaide, SA

Poor customer service

published

Initial contact was very easy and professional.
Once full payment was made, there was nothing in the way of service.
I had to initiate all communication to book the installation.
Installers were great and did a great job but turned up with no inverter. Sunboost were meant to have made contact to advise but didn't.
To schedule the installation of the inverter, again I had to chase Sunboost up to book it in.
Instructions on how to setup wireless connectivity are out of date and the website has changed, zero tech support.

3 comments
Sunboost
Sunboost T.Sunboost
Justin
Justin

My order number was 95582

Sunboost
Sunboost T.Sunboost

Hi Justin, thank you for the revert, We have escalated the issue to our team, I am sure our technical team have called you today and getting things sorted. Have a great day. Regards, Sun Boost Online

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Bish

BishSouth East Queensland, QLD

Extra cost after the deal

published
2 comments
Sunboost
Sunboost T.Sunboost
Bish
Bish

94954 is the number in my invoice for 14 Newton Place, Baringa. 4551.

Thanks

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Kevin Archer

Kevin ArcherMid West, WA

Still checking system operations as system has only been installed for 2 months

published

Installation was quite quick, 3 technicians finished complete job in less than 4 hours
Have had no issues with the company Sunboost, staff have been very polite and professional, possibly a few hiccups with the expected savings on our latest power account which Sunboost technical people are looking into.

1 comment
Sunboost
Sunboost T.Sunboost
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Vince

VinceGreater Melbourne (Outer), VIC

  • Verified customer

Abit disappointed

published

We didn't get what we were supposed to get from the first contact with them. Ended up with 16 panels instead of 24 as stated due to lack of knowledge and using 3D maps instead of a house visit. Luke 91061 was very helpful with getting everything sorted from start to finish. He kept us informed all the way.

1 comment
Sunboost
Sunboost T.Sunboost
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Panels not installed in correct location and ugly wiring on roof.

published

Sunboost did not install the panels in the agreed position The result means the panel are only delivering half of what they should and ugly powe cabels along the roof.

1 comment
Sunboost
Sunboost T.Sunboost
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wifi network is not working

published

Installation crew was excellent. But the installation date changed twice.
wifi dongle was faulty and replacement was sent. Still no communication with the server. Difficult to contact technical service. - Gamini 75839

1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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Linda

LindaNorth-West & West coast, TAS

83057-good service

published

I had good service from Adam. After the solar panels were installed I had a leaking roof. Adam gave me quick service in getting this resolved. With my regards Linda.

1 comment
Sunboost
Victor S.Sunboost
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scott

scottSouth East Queensland, QLD

  • 2 reviews

13 broken tiles

published

no problem with sunboost they were easy to deal with however, the installation process was not so positive. they broke no less than 13 tiles told me it was because of the paint, left one broken tile with silicon on it just below the ridge caps(just spent 000's on a roof restoration) which had footprints all over them left smoke butts laying around and left conduit and rubbish behind

1 comment
Sunboost
Victor S.Sunboost
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  • Verified customer

Avoid this company did not provide requested information - did not follow through

published
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Long wait

published

Signed the paperwork to on 6 December but still waiting for installation day. Whereas other people have it done in 2 weeks. No information. No communication

1 comment
Sunboost
Sunboost T.Sunboost
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Terrible Service

published

We purchased a system from Sunboost and I have been trying for weeks to get someone from the installation team to get back to me. No one answers the phone and there is no way to leave a message . Very, very frustrating.

1 comment
Sunboost
Sunboost T.Sunboost
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Poor customer follow up and broken promises

published

I was told it would only take 6 - 8 weeks to have solar installed at my location. Over 3 months later still getting broken promises about call backs and installation dates. Every week i am getting mail about referring customers but cant get a call back about my instillation dates, I wouldn't recommend this company to install my solar system if you live remote or want it done on quickly.

Roxby

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Udo

UdoSydney

  • 2 reviews
  • 1 like

Sunboost bad, installer good

published
2 comments
Sunboost
Sunboost T.Sunboost
Udo
Udo
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Silvester

SilvesterAdelaide

So far so bad

published

I was very disappointed tonigh when I came home only to see the mess around my house and one panel on the roof. The installer did not know what he was doing, often referring to the instruction book. Day 1 - not much done. I am now in doubt of the quality of the installation service and start wondering how many days is going to take to install the remainder of the panels.

1 comment
Sunboost
Sunboost T.Sunboost
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Page 4 of 6
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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