We have a skillion roofline which was challenging for the first crew that arrived (on time), they informed me they would have to come back at a later date and someone would contact me.
Later that day another crew turned up unannounced and asked if I had a ladder they could borrow to do the install, didn't inspire a great amount of confidence.
That said, they got the job done, seemed a bit rushed though.
Some scrap left on roof and had to ask one guy not to smoke while on the roof.
Communication was poor but admittedly they got the job done in a timely fashion and generating a week later after Origin replaced the meter.

Installation crew were very good.
The quality of the quotation provided by sun boost was lacking as there was two variations- one straight after I paid deposit and a second when installation started

Good. Only issue we had there was no assistance on the day to set up the WIFI. no phone calls follow up. I would have liked to be shown on the day how to set up the APP etc.

Just be warned.
They don't quote right and are more concerned about how many panels you can fit on your roof but don't look things like the roof pitch. Once the installers come out and say the the roof is too steep they throw extra charges on the bill and its all good because in the contract, in the small print it says that unforeseen changes may cost extra. Im just not sure of the angle of the roof is unforeseen, they could have even asked me about the angle of the roof but once again, more worried about the up sale of the solar system. Plus t...

Sales gave me a great deal on my solar system but were a bit liberal with some other verbal offerings, this was a pity as they were minor things but deminished my trust needlessly. I was very happy with the rest of my experience with Sunboost. The Installation team, process and time lines were fantastic. They left no rubbish behind and were particular about a quality install.
Would I use Sunboost again ? Yes i would, happily.

The installation workers left lots of rubbish, like paper box, plastic bags, on the roof or my garden, I cannot go to the roof, so I only saw them after a windy day. It is very easy to improve the situation. I don't know why this could happen.
The system is working well (the second day). The leader of the installation team is good to explain my questions. But I don't feel confident to their work after I saw rubbish on my trees

I wasn't present but my wife said they were efficient.
There was a glitch prior to installation when a delay occurred because a request for information was not sent/received. Once the request was received, installation went ahead without problems.

I had my 6.6kw system installed in December 2019 without a hitch. The installers were professional, clean and courteous. The problem is now it is 8 months down the track, i've found out that the Certificate of Compliance was never sent to my energy provider. Now I am 8 months into a new Solar system and not receiving the benefit. I thought the first bill was quite high considering what we were advised, I put it down to a really hot Adelaide summer. Not the case at all, i'm less than impressed to find out that this crucial step was not done. I'll be seeking some form of compensation from Sunboost.

From the outset they were good in replying to emails and very helpful with the questions i had when I talked to them on the phone. The installers i believe were contractors and were very helpful and kept me informed during the process. Communication with the installers was limited, due to limited English skills (which was fine, as I said they did a good job and were helpful) and around what to do after the fitment, he advised me to contact Sunboost.
I tried to ring Kevin back, as he had left a message to see how it was going, the number would ...

I had the installation in winter when the weather was not very good ( raining and very humid most days). The personnel at SB was good following the installers after re-scheduling. I had a few issues with the operation and they are responsible to look at the problems.

Installation and communication was good. No probs with that.
After final payment and 2 weeks later, promised email of paperwork and certification from installing electrician so that meter change could be organised was not forthcoming. 3 phone calls later and promise of email within 48hrs..nothing!
Not happy. Beware!!

Installation process was very quick and efficient. The installer was easy to talk to and communicated effectively throughout the process. Despite having to return to install a part after the panel installation was completed, the installer was very professional and was well versed with the product. Any queries I had were answered immediately and honesty.
I must also pass comment regarding Paxton who consistently Kept in contact with me throughout the process. Paxton was instrumental in ensuring effective communication and keeping us up to date on each step in the process.
It has been a real pleasure to deal with the company this far

Billie-Jo
Project # 190370

The team were great but I asked them to be careful on our tin roof and the ended up bending some of the iron sheets which shortens the lifespan of the roof and is disappointing.

Friendly staff and helpful did take time for team to come and installed but due to (COVID19) so cant blame them for that. The installers where friendly and got the job done in a quick time. After they left they have have noticed in one of the bedroom we have lost the TV signal they must have knocked it out while in the roof. So would have given 4 stars but due to TV signal I gave them 3 stars.

Disappointed in call centre service (only one staff member), after phoning around different places for quotes, was hounded daily by staff member Clay to get the sale. When I asked about prices for more quality solar panels was quoted a price three times more than basic panels, but no prices in between. However Clay could provide these prices days later when I was advised him of another suppliers solar panels. After paying deposit did not hear from Clay after this process, sent two emails following up with him asking when installation would t...

Simple process, good communication early-on and the price includes old system removal. Terrible after sales communication and I'm still to receive my declaration of compliance and certificate of electrical safety paperwork that I've been chasing for weeks and my Installation contact (Rex) has gone AWOL.

The installation of the panels were great, the crew were friendly and efficient very tidy and explained how things will work from now on, They cleaned up after them selves

I have been quite disappointed with Sunboost and do regret going through them at this point. I have had issues with them communicating with me about installation date and the process involved, and have already had to ring them three times in three weeks following installation due to an issue with the contractors that they have not sorted. It frustrates me that they provide so little information and that I am the one chasing this up. I cannot comment on the quality of the system as we have yet to be able to use ours completely. I would recommend considering local options over this company.

rain ingress after solar panels were installed
crew were sent on Monday after problem was reported on Saturday
they did not find the source of the leak
issue has not been resolved
thank you [name removed] you were extremely help full in trying to resolve the issue

I dealt with [name removed] who raised various arguments as to the benefits of sunboost, such as they have Alan Border as their brand ambassador and their service is just the best in Australia (no proof other than pointing to reviews to back this up).

Overall their pricing seems to be a fair amount more than others and they seem to promote the cheaper brands rather than giving you the options of the more up market products.

Whilst their product offering is good, there isn't really much to differentiate them from the other providers out there...