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Sunboost
4.6 from 4,673 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    3.8 (37)
  • Product Quality
    3.7 (35)
  • Return Claim MadeYes · No (47)
  • Customer Service
    3.2 (38)
  • Timeliness
    3.2 (16)
  • Job Satisfaction
    3.4 (15)
  • Rates and Fees
    3.1 (12)
  • Installation
    3.7 (37)
  • Warranty Claim MadeYes (2) · No (44)
  • Purchase Price$3,806.91
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Kim buxton
Kim buxtonMid North Coast, NSW

Still need help

published

Em a has been a wonderful help and although my solar has been not working for two months Emma tried to help me but now I have to pay for so
Done to come out and fix this problem Emma was very helpful Thankyou

Value for Money
Product Quality
Customer Service
Timeliness
Rates and Fees
Installation
Return Claim MadeNo
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$3,800.00
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The reviewer stated that an incentive was offered for this review

Hector

published

It would have been a great opportunity trying the sunboost wifi, but unfortunately we didn’t give it a try. The customer service was really good. I had few phone calls about the wifi and connecting to wifi. You guys have a great customer service.
Thank you so much

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Stro and Solis
Warranty Claim MadeNo
Purchase Price$0.00
Sunboost
Sunboost T.Sunboost

Amy was useful

published

Found some out the staff very difficult to understand due to English being their 2nd language. Wasn't aware that the inverter needed to be configured to our home internet. What a bother as we had to get a booster which has incurred a monthly cost for us.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Helaine cunningham
Helaine cunninghamMetropolitan Adelaide, SA
  • 2 reviews

Good product, but...

published

incoming calls sound like off shore scam calls. [Name Removed] said he was calling from Sydney, feel he was lying.
was told guest referral is $200, my friend [Names Removed] only received $100.
Installers [Name Removed] electrical were great.
[Name Removed] was good, but only want to deal with people in Australia.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Purchase Price$3,500.00
Sunboost
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Now happy customer

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$4,491.00
Sunboost
Sunboost T.Sunboost
Robert
RobertSydney, NSW
  • Verified

Shinephone app is quite a complex system

published

Installation was completed without problem, tradesmen were professional and did a good job. But as mentioned above the Growatt Shine Wifi-x app is complex and not easy to install presumeably because we have broadband and the systems do not talk to each other.
Eventually, after numerous attempts the issue was corrected by [Name Removed] who had to go back through Growatt to fix the problem.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Trina HoneyM 370w
Warranty Claim MadeNo
Purchase Price$3,341.00
Sunboost
Sunboost T.Sunboost
Solar
SolarHunter Region, NSW

Slow to install but staff very helpful

published

Competitive price but took nearly 3 months to install staff were great in helping us solve issues with WiFi installation and were always trying to help seems to be working fine.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Should Be Good

published

Paid Deposit Dec1st. 6 weeks later contacted them re installation. They lost my paper work. had to resubmit. Did not turn up for 1st install date. Install was 11 weeks after deposit paid.
Duke was great at helping set up the data logger.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size3 KW
Warranty Claim MadeNo
Purchase Price$2,000.00
Sunboost
Sunboost T.Sunboost
Eagle
Eagle Northern Region, NSW

Difficult before installing

published

Constantly asking for information you’d already provided. Had to redo the financial application because they forgot or lost the first one I did. Tried to increase quoted price while installing

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size9.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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ORLAN
ORLAN
  • 2 reviews
  • Verified

My grid over-voltage issue has not been resolved since the installation in December 2020

published

The installation process was easy and they turned up on time. However, the over-voltage issue was identified from day 1 and this problem made the solar panel system nearly unusable and ineffective. Sunboost has not been able to provide adequate support and warranty. I will now refer the matter to the Australian Energy Regulator and ACCC for review and intervention. Please be aware that the sales experience and after sales service experience are not aligned. Sunboost is not interested in resolving my issue since the installation in December 2020, and it has been three months. Simply not good enough

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Sungrow
Warranty Claim MadeYes
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mongrel
mongrelCentral West, NSW

Sun boost Delivers

published

After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeYes
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Daniel
DanielMetropolitan Adelaide, SA

difficult install challenged crew

published

We have a skillion roofline which was challenging for the first crew that arrived (on time), they informed me they would have to come back at a later date and someone would contact me.
Later that day another crew turned up unannounced and asked if I had a ladder they could borrow to do the install, didn't inspire a great amount of confidence.
That said, they got the job done, seemed a bit rushed though.
Some scrap left on roof and had to ask one guy not to smoke while on the roof.
Communication was poor but admittedly they got the job done in a timely fashion and generating a week later after Origin replaced the meter.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Daniel
Daniel

SB224023

Dale
DalePerth, WA

6.6 kw installed

published

Installation crew were very good.
The quality of the quotation provided by sun boost was lacking as there was two variations- one straight after I paid deposit and a second when installation started

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Dale
Dale

Hi
Quote number was SB158691

Anthony
AnthonySouth-Eastern Region, NSW

Solar

published

Good. Only issue we had there was no assistance on the day to set up the WIFI. no phone calls follow up. I would have liked to be shown on the day how to set up the APP etc.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Glenn
GlennHunter Region, NSW

Hidden fees.

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size15 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Glenn
Glenn

SB212435 is the invoice number I was sent with the extra charges after I had paid in full for the system.

Glenn
Glenn
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Page 1 of 2

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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