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Sunboost

Sunboost (page 2 of 4)

4.5 from 3,735 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (30)
  • Product Quality
    3.6 (27)
  • Return Claim MadeYes (0) · No (38)
  • Customer Service
    3.0 (31)
  • Warranty Claim MadeYes (2) · No (37)
  • Purchase Price$3,951.05
  • Timeliness
    3.7 (6)
  • Job Satisfaction
    3.5 (6)
  • Rates and Fees
    3.4 (5)
  • Installation
    3.7 (30)
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Diana Titterton

Diana TittertonSydney Surrounds, NSW

  • 4 reviews

Not much communication

published

The installation of the panels were great, the crew were friendly and efficient very tidy and explained how things will work from now on, They cleaned up after them selves

Value for Money
Customer Service
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1 comment
Sunboost
Jessica S.Sunboost
Peter

Peter

  • 2 reviews

re refund

published

peter schulz 234373
I have contacted [name removed] and [name removed] re my cancellation due to urgent medical that I had to cancel my order and ask for the deposit of $200 to be returned result no email phone call or deposit back why
I will not give you a rating until you contact me as I must give you a rating to sent this I will go half way

Installation
Incentivised ReviewNo
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Monique M

Monique M

  • 3 reviews

Expected better service

published

I have been quite disappointed with Sunboost and do regret going through them at this point. I have had issues with them communicating with me about installation date and the process involved, and have already had to ring them three times in three weeks following installation due to an issue with the contractors that they have not sorted. It frustrates me that they provide so little information and that I am the one chasing this up. I cannot comment on the quality of the system as we have yet to be able to use ours completely. I would recommend considering local options over this company.

Value for Money
Product Quality
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1 comment
Sunboost
Jessica S.Sunboost
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fault rectification

published

rain ingress after solar panels were installed
crew were sent on Monday after problem was reported on Saturday
they did not find the source of the leak
issue has not been resolved
thank you [name removed] you were extremely help full in trying to resolve the issue

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Jessica S.Sunboost

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Stefan S.

Stefan S.

  • 2 reviews
  • 1 like
  • Verified customer

Fast installation but poor customer service

published

I have ordered the solar panels mid November and the installation was on the 5/12/2019.
I got quoted for 44 panel's, when installation people came they measured the roof and there was only space for 40 panels.
This was ok for me, i have been told to get a $200 dollar refund.
I spoke to a gentleman a week after and he said somebody will call me to arrange the back payment.
Nobody did.
I have wrote now several e mails but i am getting ignored.
So next step for me is consumer affairs.

Value for Money
Customer Service
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1 comment
Sunboost
Victor S.Sunboost

Fairly average provider in the market

published
Value for Money
Product Quality
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Ben M

Ben MAustralia

  • 5 reviews
  • 1 like

Unlucky

published
Value for Money
Product Quality
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1 comment
Sunboost
Victor S.Sunboost
Jose

JoseMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Not installed the panels where I said

published

Before installing the panels, we discussed the location on the roof but they not installed the panels where we discussed. The way of talking was very disappointing and I think this is very rude to speak to the customers like this and instead I talked him politely. They handled rooftiles very hardly and broke some but I am lucky I got some spare one. They replaced all. Otherwise all good. Spent $1000 more and installed good panels and Fronius inverter. When sunshine is outside, the inverter showing more than 5kw.

Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Sunboost
Victor S.Sunboost
Elmer

ElmerCentral West, NSW

3 month's to hook up , now making power.

published

Origin hook up with smart meter was a hold up 3 month's from installation of panels to turning the unit on , loss of 3 month's sun power.lost income on power bill.

Value for Money
Product Quality
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1 comment
Sunboost
Victor S.Sunboost
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John ID68682 Aug8

John ID68682 Aug8Sydney Surrounds, NSW

So far so good...!

published

Pre-sale and yesterday's installation were very well organised by Veronica; the install team appeared to work very well together, and all members were a pleasure to have here. The system is not yet functional; thus I make no technical judgement at this stage on either the quality of the installation work or the quality of the products supplied.

Veronica is an excellent salesperson, and a quality ambassador for Sunboost. I doubt that I would have gone ahead if she had not been my contact person.

I look forward to the system being functional. My discussions with Veronica and with the Installing Electrician/Team Leader give me every confidence in the next steps. I will be pleased to write a follow-up review in 6 months or so.

Incentivised ReviewNo
Return Claim MadeNo
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Rushed Installation

published

The install team need to spend more time planning prior to installation. The set out of the one panel is very poor, there is 2 rows of 23 panels then 1 sitting out by it self, there was enough room for 2 rows of 24. The electrical conduit was just pushed through roof cavity (15 meters) without anybody entering the cavity, it goes over webs and under, it’s very untidy and makes working in the cavity much harder, Reno’s are being done at the moment and trades comment on how unprofessional the installation was.

Incentivised ReviewNo
Return Claim MadeNo
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2 comments
Sunboost
Victor S.Sunboost
Alan
Alan

The only numbers referring to this job is a Quote #58782 if that is helpful, there is no project number!

Disappointment in General

published

The Solar panel logistics of the purchase and installation was ok. What was very disappointing is that only after the installation was I informed that I couldn't use my fully paid for system. At no stage during the process was it discussed verbally with me that a new smart meter would be required before I could use my system. Sunboost had sufficient opportunity to explain this and organise the swap out with my power supplier as there was a generous gap between the booking deposit and the install date. Now I am told that it will be 3 to 4 weeks before I can use my new system even though it is fully paid for and I am still paying full price power with no rebate therefore lost revenue

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1 comment
Sunboost
Victor S.Sunboost
M Ward

M WardCentral West, NSW

Project - 77045 Kevin

published

The install time frame was very misleading and incredibly delayed. - We placed our order in Late October early November 2018. The system was finally commissioned today 28th June 2019. We were initially told 6 weeks. The staff who i dealt with at Sunboost where generally helpful and made themselves available which was a positive part of a generally frustrating process.

Installation
Incentivised ReviewNo
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1 comment
Sunboost
Victor S.Sunboost
Rob

RobIllawarra, NSW

Reset solar

published

Satisfactory, issue eventually solved.
Zara was helpful.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Victor S.Sunboost
Kerry

KerryHunter Region, NSW

  • 2 reviews
  • 5 likes

Spent a lot of money and no return.

published

Solar system installed October 2018. Great sales service and installation was excellent. Problem with our system is it keeps shorting out and we still are paying big power bills. Still trying to resolve this issue. Not happy.

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2 comments
Sunboost
Victor S.Sunboost
Kerry
Kerry

Invoice 54003

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Sue L

Sue LAdelaide

  • 6 reviews
  • 6 likes

Better the first time.

published
Customer Service
Installation
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2 comments
Sunboost
Victor S.Sunboost
Sue L
Sue L

I received a email telling me that $303.00 was refunded. What has happened to the other $2300.00 I am still waiting for ? I should not have to keep phoning up to get these questions answered.

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Magani

MaganiSydney Surrounds, NSW

Operating advice

published

After installation was completed I requested advice on monitoring the system. I am a senior citizen but have been using computer systems since 1992, however the installer told me to get a grandson setup the wifi monitoring. This did not impress me so I emailed two employees of Sunboost requesting advice be emailed to me but no replies were received. I am unimpressed with after sales service.
John Morris

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3 comments
Sunboost
Victor S.Sunboost
Magani
Magani
Sunboost
Victor S.Sunboost
D Fisher

D FisherSydney Surrounds, NSW

After many phone calls - Matter resolved

published

Original installation was excellent, however after Origin connected Solar Panels via smart meter to electricity box. I noticed we was receiving less than my neighbor who had same inverter but one extra panel. Contacted Sunboost many times advising I thought maybe one of the banks of 11 panels was not connected. After three weeks of continuous phone calls and receiving no resolution to the problem, advising Sunboost to please remove and refund payment. Sunboost then had a representative call out to my premises, and lo and behold I was correct, one of the switches to 11 panels was not working. Today am receiving nearly the equivalent power as my neighbor. Sunboost please listen to your customers more.

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1 comment
Sunboost
Victor S.Sunboost

Not perfect

published

7weeks to and ongoing request for home owners manual so I can understand the product, all trade people were helpfull.instalation was 26th march and unable to register product requested person who installed product to fill in form on line no reply as yet

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Sunboost
Victor S.Sunboost
  • Verified customer

Solar Installation

published
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1 comment
Sunboost
Victor S.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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