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Sunboost

Sunboost (page 3 of 4)

4.5 from 3,732 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (30)
  • Product Quality
    3.6 (27)
  • Return Claim MadeYes (0) · No (38)
  • Customer Service
    3.0 (31)
  • Warranty Claim MadeYes (2) · No (37)
  • Purchase Price$3,951.05
  • Timeliness
    3.7 (6)
  • Job Satisfaction
    3.5 (6)
  • Rates and Fees
    3.4 (5)
  • Installation
    3.7 (30)
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Reviewer Photos & Videos

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Bel

BelMetropolitan Adelaide, SA

Mixed Reviews

published
1 comment
Sunboost
Sunboost T.Sunboost
Kevin Archer

Kevin ArcherMid West, WA

Still checking system operations as system has only been installed for 2 months

published

Installation was quite quick, 3 technicians finished complete job in less than 4 hours
Have had no issues with the company Sunboost, staff have been very polite and professional, possibly a few hiccups with the expected savings on our latest power account which Sunboost technical people are looking into.

1 comment
Sunboost
Sunboost T.Sunboost
Vince

VinceGreater Melbourne (Outer), VIC

  • Verified customer

Abit disappointed

published

We didn't get what we were supposed to get from the first contact with them. Ended up with 16 panels instead of 24 as stated due to lack of knowledge and using 3D maps instead of a house visit. Luke 91061 was very helpful with getting everything sorted from start to finish. He kept us informed all the way.

1 comment
Sunboost
Sunboost T.Sunboost
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Linda

LindaNorth-West & West coast, TAS

83057-good service

published

I had good service from Adam. After the solar panels were installed I had a leaking roof. Adam gave me quick service in getting this resolved. With my regards Linda.

1 comment
Sunboost
Victor S.Sunboost

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scott

scottSouth East Queensland, QLD

  • 2 reviews

13 broken tiles

published

no problem with sunboost they were easy to deal with however, the installation process was not so positive. they broke no less than 13 tiles told me it was because of the paint, left one broken tile with silicon on it just below the ridge caps(just spent 000's on a roof restoration) which had footprints all over them left smoke butts laying around and left conduit and rubbish behind

1 comment
Sunboost
Victor S.Sunboost

Problem fixed

published

The original installation team had incorrectly wired the circuit breaker causing arcing.
An electrician was organised by Sunboost and he came out and fixed the problem.

1 comment
Sunboost
Sunboost T.Sunboost

Sunboost You are not the only solar supplier

published
Ray

RayAdelaide, SA, 5024

  • 2 reviews

Substandard Installation ...Beware

published

Sunboost completed the installation of my solar system on 3/9/18. Since then the Inverter hasn't been set correctly according to manufacturers. No instructions on how to read system. Despite numerous emails and calls to the Company they have not responded. Another issue was one of 'correct' wiring in switchboard. I had to call an air conditioning technician as my air conditioner wasn't working. He found that the wiring to solar system was incorrect thus affecting the A/C. There are issue showing on the inverter view panel showing Error 102 & Master Reset which I'm advised is not allowing feed into the grid, thus costing me money. There could be other issues which come to light?? Overall not impressed. Beware!

Tonyg

TonygSydney

happy but frustrated

published

Sunboost obviously is experiencing an increase in business, probably due to the competitive pricing, resulting in promised installation time being regularly changed and sometimes a no-show by the installers.
However the installers were very efficient and got the job done in a timely fashion and very polite.

1 comment
Sunboost
Sunboost T.Sunboost
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Eve

EveGreen Valley

  • 2 reviews

Ok

published

A specialist looked at the installation of our solar panels and advised us that the installers have left wires hanging down on the roof under the panels where they should not be. Also some of the links that hold the solar panels to the framework are not on straight. And a few other things they found faulty. Power is working well. However we have been advised to take photos and send them to Sunboost for further action. The installers themselves seemed friendly but came some distance to install the panels. Maybe they should have taken more care with the wires and fixing of the panels especially as we have strong winds in this area. The cost was within our budget.

1 comment
Sunboost
Sunboost T.Sunboost

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Tracy

TracyEmerald

Can't wait to see how it goes

published

There customer service was great at first but once paid a deposit I didnt hear much from them. Was really hard to get a date for installation and took alot long than was orginally told but finally the guy I originally spoke too got the ball rolling. And the guys that installed the panels were awesome. Now just waiting for the power company to come around and start it up.

1 comment
Sunboost
Sunboost T.Sunboost
Lucian

LucianPerth

  • Verified customer

Installation was OK but overall not happy

published

The installation team was very good and very efficient. Finished the job with no issues.
However the invertor they sell is the cheapest on the market, some Chinese device. Already having issues after few days after installation.
They get you in by promising you excellent quality and service and you'll learn later that you could go for same service much more cheap elsewhere. Quality is not at all as promised.

2 comments
Sunboost
Sunboost T.Sunboost
Lucian
Lucian

Ok, order number is 49017.

  • Verified customer

Installers were first rate. Sunboost sales and installations a little disappointing.

published

Panel installation was fantastic. Very knowledgeable electricians who knew what they were doing. Gave good advise.

Sunboost was a little disappointing towards the end. I was told the price was going up by $390 due to me needing a 3 phase inverter. Electrican advised I only needed Single Phase which as also confirmed by the Sunboost installers.

I was also told I could pay by bank cheque. When installers arrived they would not take the bank cheque. I had to ring Sunboost to organise this.

My solar is still not running as I am waiting on Energex to connect me. Hopefully someone will email or call me when this happens so I can switch it on.

4 comments
Sunboost
Sunboost T.Sunboost
Lisa
Lisa

I understand 3 phase is more expensive but I don't understand how this even came into the equation when I only need single phase !

Sunboost
Sunboost T.Sunboost

The installation was excellent

published

The only issue was job was carried out by Daniel first without me knowing on the day he wasn’t working on the day and I was feeling frustrated. I than talked to a gentleman named Harvey and he was very polite and calm on every phone call. I was also told from the beginning from Joe I would receive 2 extra panels but later they took $160 off the price. I seen a add for 26 panels for around the same price I’m paying now and asked if I could get that deal or a discount since I haven’t paid yet but I wasn’t able too.

1 comment
Sunboost
Sunboost T.Sunboost
JASO

JASOMelbourne

  • Verified customer

They are ok

published

When you are paying leave $100 balance to be paid once the Embedded Generator (EG) and Battery Storage Connection Agreement filled and also the certificate electrical safety . they play around with me for 3 weeks and lost a lot of money in traffic feed while waiting for it.

Take my advise or you will be screwed.

1 comment
Sunboost
Sunboost T.Sunboost
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Still not operational

published

I have to wait 2 months before using the solar power, because sunboost took too long in informing Electricity company of the change, and it is another 4 weeks before the meter can be changed. I should be reimbursed for the 2 months paying full price for electricity, when I have paid fully for the solar panels. Quick to take the money, but no follow through service.

3 comments
Sunboost
Sunboost T.Sunboost
jrg
jrg
jrg
jrg

Still waiting for a reply, thanks. I sent the project number as per your request. Am still waiting?

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Sunboost Solar installation.

published

Sales team and installation team have been excellent, now waiting to see how the product performs hopefully it will be worthwhile

1 comment
Sunboost
Sunboost T.Sunboost
Josie

JosieMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

I can't rate this company properly yet until I am satisfied with the final outcome

published

Thank you Sunboost for contacting me this morning and arranging for their solar panel installer to be at my property this Monday to assertain if panels can somehow be installed on my tin tile roof...

1 comment
Sunboost
Sunboost T.Sunboost

Order# 45301 & 45336

published

Bit stressful sorting out the invoice and amount as we were promise a price match and the wrong invoice was sent the day before the installation. Apart from that insulation team was good. We are still waiting for someone to install the monitoring system on our smart device and our referral bonus reimbursement.

1 comment
Sunboost
Sunboost T.Sunboost

Solar

published

I found the workers at Sunboost to be pushy when it came to paying. Of course the customer needs to pay, however being asked to pay before job is completed is not usual. Than to be phoned several times on day of installation before job is done asking for payment was very annoying. The installers drilled right through into my dinning room and after several phone calls they did half a repair job. No hope they will complete the repair? Paid in full on day of install, then found out inverter was faulty. It took almost two weeks to get a replacement. Call centre staff were polite, but I felt I was been given the run around. Glad now all seems to be working, hopefully it stays that way.

1 comment
Sunboost
Sunboost T.Sunboost
Page 3 of 4
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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