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Sunboost

Sunboost (page 4 of 4)

4.5 from 3,732 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (30)
  • Product Quality
    3.6 (27)
  • Return Claim MadeYes (0) · No (38)
  • Customer Service
    3.0 (31)
  • Warranty Claim MadeYes (2) · No (37)
  • Purchase Price$3,951.05
  • Timeliness
    3.7 (6)
  • Job Satisfaction
    3.5 (6)
  • Rates and Fees
    3.4 (5)
  • Installation
    3.7 (30)
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Reviewer Photos & Videos

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A proper mix up

published

I wanted to extend my Solar panels by three.

Ended up with a bank of twenty, seven of which face the south. Apparently the north facing roof wasn't big enough to take them.

However the overall process though lengthy was satisfactory but I still don't know whether or not the solar power is going into the grid but looking forward to a zero power bill.

1 comment
Sunboost
Sunboost T.Sunboost

No proper communication

published
1 comment
Sunboost
Sunboost T.Sunboost
  • Verified customer

Eventually all good.

published

After 3 different dates finally got my system installed. Boys on the job done a good job. It took 4 months after initial signing but happy to have it up and running.

1 comment
Sunboost
Sunboost T.Sunboost
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Peter

Peter

  • 3 reviews
  • 5 likes

Would of got a 5 star rating except for warranty repairs

published

Had my installation yesterday and the install team were very efficient, friendly and professional. Unfortunately shorty after they left the inverter started to fault. Called after sales support and they asked me to send through photo's and a description of the fault. Have done that and haven't received any follow up call since even after I have emailed them twice with more details of the fault. A little disappointing especially after I just paid for a new system and want to make use of it.

5 comments
Sunboost
Sunboost T.Sunboost
Peter
Peter

Project No. 24657

Sunboost
Sunboost T.Sunboost

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Annoying overseas receptions

published

Installation was great. The guys who done the installation where professional and on time.
The only issue I had was the overseas phone calls hassling me for money. They even tried to get me to make final payment before the installation. As to which I told them they was dreaming if they thought I was going to pay before the install. I was then contacted again whilst the guys where fitting the panels and asked for payment again. And yet again I told them that they was getting NO PAYMENT until installation was finished.
Basically they would have got a 100% exelent rating if there call center was based in Australia and was not so harassing

1 comment
Sunboost
Sunboost T.Sunboost
Cvcccvcv cc.

Cvcccvcv cc.perth

  • 4 reviews
  • 4 likes

Could definately use some improvement

published

I felt like my initial concerns were not dealt with by sunboost sufficiently and in a timely manner. I also believe there could have been more information offered through the process. I am particularly disappointed that I only received 2 small pages of information (quick reference in a booklet) for my inverter, and due to there being no window with performance information on the actual inverter, I now have no clue how access information on my solar systems performance or set it up through my computer.

1 comment
Sunboost
Sunboost T.Sunboost

Introduction and offer

published

They were very clear on the phone explaining what they are offering and discussed my current solar system and gave me advice on what alternative solar can do. A little pushy at first but after i explained I already have a system and gave them the info'm, they were happy to come back to me after I have time to discuss the issues with my current suppliers.

1 comment
Sunboost
Sunboost T.Sunboost
Mike.C

Mike.CAdelaide

  • 6 reviews
  • 5 likes
  • Verified customer

Sunboost

published

Solarboost communication was average, Contractor sent only 2 people didn't finish job on the day, had to wait a week before they came back, while they stored the solar panels in my shed. Forgot to supply wifi dongle didn't want to wait to wait for contractor to program and setup, did it myself which was a bit of mucking around. Overall System works well, but communication such as dealing with the contractor and business needs improving, and they need to communicate to each other.

1 comment
Sunboost
Sunboost T.Sunboost
Kalu

KaluPerth, WA

  • 2 reviews
  • 1 like

Friendly Team, good support. Need Improvement.

published

Good communication. Competitive prices. They don't physically check your roof for installation which make issues when real installation of the panels. Difficult to contact the technical personnel after the purchase. Good friendly company but needs improvements for customer support. They are happy to beat your quotations from other suppliers.

1 comment
Sunboost
Sunboost T.Sunboost
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Pooran.

Pooran.North-West & West coast, TAS

Dealing with [name removed], Consultant.

published
1 comment
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Page 4 of 4
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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