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Sunboost
4.5 from 3,622 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (368)
  • Product Quality
    4.2 (337)
  • Return Claim MadeYes (8) · No (386)
  • Customer Service
    4.3 (394)
  • Warranty Claim MadeYes (12) · No (377)
  • Purchase PriceA$4,165.08
  • Timeliness
    4.3 (92)
  • Job Satisfaction
    4.3 (85)
  • Rates and Fees
    4.2 (85)
  • Installation
    4.4 (373)
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Reviewer Photos & Videos

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Jay

JayGreater Melbourne (Outer), VIC

Fixing solar panel fitting problem.

published

Noah (Solar Service Executive) Solved the issue. I’m happy with the service. Thank you so much for solving the solar panel fitting problem.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Prompt Service

published

Installation appeared seamless - language barrier was a little difficult at times however installation appeared to be ok overall. very polite installers :)

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size9.99 KW
Panel PurchasedTrina HoneyM 370W
Warranty Claim MadeNo
Purchase PriceA$4,351.00
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The reviewer stated that an incentive was offered for this review

Paul 22nd January 2021

Paul 22nd January 2021Sydney Surrounds, NSW

Customer service a Tremendous help

published

Up to now - everything has been excellently handled. The Solar on the roof was full-on as they didn't mess about. The electrician down the side was bright and cheery and a very neat job. And the customer service was always easy to contact or checking up.

Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size11.2 KW
Panel PurchasedSolis
Warranty Claim MadeNo
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Job SB215601 - Great Work Ryder

published

Had a problem with our system and after being given the run around by a couple of customer service staff i spoke with Ryder who couldn't have been any more helpful. He had our problem sorted and someone there to fix it with in a couple of weeks. Thanks Ryder.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
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1 comment
Sunboost
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Sumaiya H.

Sumaiya H.Sydney, NSW

Good service

published

The installation team was on time and very professional and they finished the job on time.
The entire team of sunboost is very helpful and co-operative.

Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Purchase PriceA$4,499.00
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1 comment
Sunboost
Sunboost T.Sunboost
Fai

FaiSydney, NSW

Very Good solar panel provider

published

The panel installation was very easy, the electrician and the solar technician were experienced, very prompt, the company customer care team were very helpful, and very easy to interact with , very professional

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
julie.carter.395

julie.carter.395AU

  • 2 reviews
  • 1 like

Great job

published

The team that installed my panels where great. They where very professional and neat
Cleaned up after themselves you wouldn’t no that they had been

Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

Very good experience

published

Installers arrived on time and were courteous and professional. They kept us informed of progress and when they need to switch power off. They moved their van for my daughter to exit the garage when she asked. Overall they were very good.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina Honey M 330W Black Frame 120 Half-cut Cells Mono
Warranty Claim MadeNo
Purchase PriceA$3,000.00
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1 comment
Sunboost
Sunboost T.Sunboost

Fantastic job

published

Installation was excellent. Very happy with advice and process. System is working better then expected
Professional from start to finish
Would recommend

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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1 comment
Sunboost
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Beachy

BeachyMetropolitan Adelaide, SA

  • 6 reviews
  • 8 likes
  • Verified customer

Decent system at a decent price

published

Our installation was unique in both installation location and system. It would have been good to have a site inspection prior to installation so all possible costs can be covered. Even so installation went well and installers did a great job and were professional and courteous. A minor issue with grid over voltage was encountered and a phone call to Jerry who helped me resolve the issue quickly.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedTrina
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

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Happy with product selection so far

published

The sales, installation team and service team have been very courteous and professional. I am a bit technically challenged but neither I or my daughter, who is technically competent, could follow the instructions to how to set up the monitoring system. The service team operator was able to assist.
I would recommend that the instruction sheet provided is overhauled. Writing is too small and needs step by step instructions for installation and then hints and tips on how to maximise the benefits of the system.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedJinko
Warranty Claim MadeNo
Purchase PriceA$4,400.00
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1 comment
Sunboost
Sunboost T.Sunboost
Jay mistry

Jay mistrySydney, NSW

11.47kw solar system supplied by Sunboost

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedJinko 370kw
Warranty Claim MadeNo
Purchase PriceA$7,100.00
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1 comment
Sunboost
Sunboost T.Sunboost
Toni

ToniPerth, WA

  • 2 reviews

It's a new looking set up, looking forward to the savings

published

Very friendly and professional service from all departments from start to finish, I am very happy with Sunboost to date

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Ian C.

Ian C.Hunter Region, NSW

Good product and service

published

Took some time to get the system installed; locating a provider and setting the date for the job; Everything else went smoothly and the system is generating more than our needs. All labour was completed professionally. Recommended.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size17.5 KW
Warranty Claim MadeNo
Purchase PriceA$7,000.00
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1 comment
Sunboost
Sunboost T.Sunboost

Sunboost solar

published

Installation was done very well. The installers were very prompt and clean. Could not fault them . The follow up calls are very good.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
Panel PurchasedSolis4G solar panel Astronergy Astrosemi 330W
Warranty Claim MadeNo
Purchase PriceA$3,700.00
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Gus

GusCentral West, NSW

Can’t wait to not pay for electricity

published

The installation team were great to work with and very quick with the installation of the panels and inverter and cleaned up well after the job was finished

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase PriceA$3,400.00
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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JvO

JvOSydney, NSW

review of the sunboost solar installation

published

The process of the installation went smooth and efficient. But when the system was activated the instructions and link to my iPhone was not well document or clear

Value for Money
Customer Service
Timeliness
Rates and Fees
Installation
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase PriceA$3,065.00
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Troubleshooting

published

Follow up instruction were clear and consultant was helpful Well know more after our first bill cycle at end January.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase PriceA$4,100.00
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1 comment
Sunboost
Sunboost T.Sunboost

Repair of accidental damage

published

We are a neighbour of the property receiving the panels from Sunboost. The installer accidentally damaged a small section of our hedge. We were compensated for the repair of the hedge. Sunboost were very efficient in the handling of the matter and were onto it straight away. All good.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost

That's perfect.

published

The installation was easy.
The customer service is perfect. They helped me whenever I had any problem. The process is step by step until the problem is solved.

Value for Money
Customer Service
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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