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Sunboost
4.6 from 4,684 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    3.8 (647)
  • Product Quality
    3.7 (587)
  • Return Claim MadeYes (25) · No (666)
  • Shipping
    4.0 (1)
  • Customer Service
    3.6 (697)
  • Timeliness
    3.7 (237)
  • Job Satisfaction
    3.9 (239)
  • Rates and Fees
    3.9 (218)
  • Installation
    3.9 (599)
  • Warranty Claim MadeYes (30) · No (654)
  • Purchase Price$4,530.50
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Pete
PeteHunter Region, NSW

Good price and good service

published

From start to finish the team at Sunboost was helpful and professional. I was looking and comparing many others however I could not beat the price and follow up services. I would not hesitate to recommend them again.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Amazing product, very happy with service

published

Very friendly company, installed everything well, was supportive and intellectual. Impressed with the quality of work. Quick and on the ball, no problems with the installation. Good blokes to talk to, worked hard and did not muck around/took the job seriously..

Incentivised Review No
Sunboost
Sunboost T.Sunboost

After replacement inverter all seem to be going great

published

Install went fast and no problems, had trouble with inverter, Noah and Curtis got that sorted and has been replaced, going good now. Very happy, soon I will be installing another system and will contact Curtis to hopefully do another deal.

Value for Money
Product Quality
Sunboost
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Disappointed
DisappointedSydney Surrounds, NSW
  • 8 reviews
  • 6 likes

Very rude

published

I made an inquiry about getting solar I asked the salesman for a quote and I told him I would have a look at it and call him back he has rang me every day sometimes 3 or more times a day telling me I need to pay the deposit or he can’t give me the special price when I told him I wanted to look at all the quotes I got he told me that I’m being silly and I need to pay the deposit so I told him don’t call me I’ll call him
That day he rang me another 2 times at the end I told him no more he then said if you don’t pay now I will have to pay full price or buy it from someone else I will never recommend sunboost solar very rude and to pushy

Incentivised Review No
Return Claim MadeNo
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Thank you

published

Very helpful in the wifi setup with thanks to Ethan.
Panel installation was very succesful.
Nil issues. Highly recommend sunboost to everyone.
Great customer service from Justin at sunboost!
Kind Regards, Team Buss ok :)

Incentivised Review No
Sunboost
Sunboost T.Sunboost
Matt
MattPerth, WA

Good service

published

Very easy and simple to understand. The micro phone was a bit hard to understand, but that was fine. Called me immediately to help me with my problem. Very Nice

Incentivised Review No
Sunboost
Sunboost T.Sunboost

Good customer support and value for money

published

It was not bad.I had issues with wiring but they sorted everything.I asked for 25 mm cable they install 15 and after that they replaced it.switch board upgrade was just okay.Amy from support team is fantastic and Fiona from sales

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Sunboost solar install

published

Installation was completed promptly on the booked date They did a good job of going through the options and tailoring it to what I was after. I was happy with the outcome

Incentivised Review No
Sunboost
Sunboost T.Sunboost
Josh
JoshPerth, WA
  • 2 reviews

Extreme water damage due to installation!!

published
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Great

published

Ethan helped me to connect the wifi to the fronius. It took us 3 hours to do the wifi connection. We went through several procedures that were a little bit complicated but with his help it was easier and much understandable.

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Sunboost
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Excellent service and value for your money

published

Great service and value for your money Installation on time very pleasant team working efficiently. Company have been very helpful answering all my calls and questions quickly and pleasantly. I like being able to talk on the phone rather than all on internet

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Mode T
Mode TMetropolitan Adelaide, SA
  • 2 reviews

Good product for price but….

published
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Michael H
Michael HCentral West, NSW

Periodic service

published

Arrived on the day agreed. The service man introduced himself. He was polite and professional explaining the process and approximately how long the process would take, before he started. Following
completion reported the condition
prior to cleaning and then the improved condition afterwards

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Good support service

published

Installation was smooth. Solar panels look very neat and tidy.

Sunboost has support service, which I needed and greatly appreciate!

Nora promptly assisted me with setting up the WiFi and inverter. Thanks again Nora

Customer Service
Installation
Incentivised Review No
Sunboost
Sunboost T.Sunboost

Great service

published

Great experience so far sales reps easy to deal with installer very professional and done a great job company reps have kept in contact all the way through process looking forward to when meter is change and system is ready to go

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Page 1 of 42

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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