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Sunboost

Sunboost (page 2 of 47)

4.6 from 4,157 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (576)
  • Product Quality
    3.7 (522)
  • Return Claim MadeYes (21) · No (605)
  • Customer Service
    3.6 (625)
  • Warranty Claim MadeYes (26) · No (592)
  • Purchase Price$4,619.00
  • Timeliness
    3.8 (185)
  • Job Satisfaction
    3.9 (175)
  • Rates and Fees
    3.9 (163)
  • Installation
    4.0 (540)
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Good customer service

published

Hector has been very helpful in setting up my Solis Home app on my phone.
So far so good, is working as it should would definitely recommend to a friend.

Incentivised ReviewNo
Return Claim MadeNo
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Sunboost
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Ever Power Solar

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Ian

IanChapman 2611, ACT

Sunboost made it easy

published

Sunboost was very knowledgeable on the solar products being offered and the end to end installation process required. The personnel covering the sale, install and post install follow up were very professional and easy to deal with.

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Richard Adams

Richard AdamsCentral Queensland, QLD

Very satisfied with the service

published

Installation process fine. Only concern bieng time between delivery and installation , I didn't have a secure storage place .
Staff were all polite , helpful and efficient.
My overall experience was positive.

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Sunboost
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Mark

MarkSydney, NSW

So far, so good

published

Installation was smooth. I had alot of questions which the installers answered with patience and understanding. No mess left behind, professional, neat and tidy crew. So far, so good. Thanks

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William

WilliamSouth East Queensland, QLD

Solar Installation

published

Sunboost sent two young fellows to install our system. They were good blokes , taking care to wear soft shoes on our roof. They did a great job, thank you guys.

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Great Value

published

Some delays getting the PV setup installed, but overall very happy. Panels were upgraded after the contract was signed (legitimate upgrade from Astronergy to Trina) due to supply issues which was great. The installers were professional and made time to get the safety paperwork and reviews in place before the work. Good Sales follow-up from Thomas and WiFi setup support from Duke. 3rd time using sunboost and planning on using again on a 4th property

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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

296 reviews
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Solar upgrade

Solar upgrade Western Australia

Solar Upgrade

published

I needed to upgrade my 10year old system
Sunboost was very helpful in helping me choose a system that would cover our power needs.
Panel installation process was excellent.
Follow-up was excellent

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Nel

NelNew South Wales

Kept us informed

published

Despite a few delays due to weather and other issues, the system was arranged and installed efficiently and competently. We regularly received phone calls and updates in writing from Sunboost so we always knew where we were up to. There was a miscommunication about removal/disposal of the old system on the day of installation, but it was promptly resolved in our favour over the phone.
The phone/ email follow up by the Sunboost staff since installation has been excellent. Our thanks to the Sunboost team for making the replacement of our old system a relatively easy process.

Incentivised ReviewNo
1 comment
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Charlotte

CharlotteMetropolitan Adelaide, SA

Great Experience

published

Lucy help checked my solis home and confirmed it is working well. She also help me reset my password and guided me on how to install the solis home to my hubby mobile.

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Great Support

published

I needed to update my wifi I was told, Not sure what I had to do, Hector talked me through the procedure he was professional and understanding made the update easy.
Thanks

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Very happy

published

Crack appeared on siso switch cover rang Andrew it was fixed within two days unfortunately it was out of warranty by four months so had to pay all in all it needed to be replaced very happy the way the solar system is working

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Sal A

Sal ACentral, SA

Great install and customer support

published

Thanks Lucy!! You’ve been so helpful and patient I really appreciate it:). Now I can track my Solis data. All seems great so far with our 6.6 kw system. Install was really good - no dramas and we are happy thus far.

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Sunboost
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Ever Power Solar

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John Devine

John DevinePerth, WA

Glad it is all installed looking forward to the benefits

published

The total installation of the system went well due to the efficiency of the team of installers.
There were a couple of problems which were overcome due to the Sunboost staff both those on site and those in the office.
Particular thanks to Justin, Melvin, Craig and the very helpful and understanding Sophie in the office. On site they were all good but in particular Mr Patel the electrician.
I thank you all for your calmness and understanding.

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Jacki

JackiSouth East Queensland, QLD

SO FAR SO GOOD

published

We experienced no problems during panel installation and the installers were polite and efficient.
We have to date had no complaints or issues with Sunboost and they seem to have done a professional job.

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Timothy R.

Timothy R.Murrumbidgee Region, NSW

Good experience

published

The installation of the solar panels was really easy. We needed brackets added to our roof which was an extra cost. But installation team were great. Explained themselves well and punctual

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David

DavidSydney, NSW

Thank you Sunboost

published

1st point of contact from company was Janet. She was very helpful and knowledgeable about the product. She accommodated our needs and requests.
The installers were punctual and professional.
‘Ebi’ the electrician lead installation team without fault.
Thank you Sunboost

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great service and money in my pocket

published

The chosen panels have not only paid for my electricity, but the credits covered my night usage as well as given me money back and saved the environ,ment over 6 trips to Melbourne in less than 6 months

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Disgruntled

DisgruntledMetropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

Love the solar

published

Have been enjoying the benefits of what the solar is producing although appears to be some discrepancy between the Solis Sunboost App & that of AGLs mobile app on usage & solar energy earned/used. AGL shows lower levels? Apart from that no regrets & would recommend.

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Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

296 reviews
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Anthony

AnthonyPerth, WA

I wish I could have installed it earlier.

published

The panels were installed without any glitches. The company personnel were courteous and friendly.
They went about doing their work methodically and I did not encounter any issues with them and all ended towards the afternoon.

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Spindel

Spindel

  • 2 reviews
  • 3 likes

Ver happy with solar.

published

I had difficulty setting up the wifi, I spoke with Duke and he was so helpful and professional and not to mention patient. Excellent service and a credit to the company.

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Page 2 of 47
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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