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Sunboost

Sunboost (page 4 of 47)

4.6 from 4,111 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (566)
  • Product Quality
    3.7 (513)
  • Return Claim MadeYes (21) · No (595)
  • Customer Service
    3.5 (615)
  • Warranty Claim MadeYes (26) · No (582)
  • Purchase Price$4,627.39
  • Timeliness
    3.7 (177)
  • Job Satisfaction
    3.9 (167)
  • Rates and Fees
    3.9 (155)
  • Installation
    3.9 (532)
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Jan G.

Jan G.Queensland

  • 2 reviews
  • 1 like

was considering contacting this company again after failed installation from another company

published

After failed install from another company I was considering returning to this company after having received a quote prior to other company. So glad I read the negative reviews -seems like I would have been in a whole world of hurt yet again. Do not bother to contact me as I have no interest in dealing with yet another dodgy business

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

289 reviews
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David

DavidSouth East Queensland, QLD

Very Happy and sytem is working as it should. So far so good.

published

The installation went smoothly, though the weather did cause the need for a second day to be arranged. Totally out of the boy's control. Everything appears neat and tidy. The system seems to do it's job.

1 comment
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Bill

BillMetropolitan Adelaide, SA

Overall very good experience with Sun boost of my 6.6 kW system Hopefully will deliver as promised??

published

When the installers came to installing unfortunately the print they looked on Google was different to my roof Due to skylight so a few of the panels had to be altered in their installation but there was good communication and consult before any work was carried out and it was all completed on the day

1 comment
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Great saving us money after the bugs were ironed out

published

System designed and basic install was on time and good.
Inverter was easy to connect to home wireless network and to monitor performance.
The system blew breaker on main fuse box several times, and after some pushing, they arranged for an electrician to come and resolve the problem. No problems since

1 comment
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Ian

IanSydney, NSW

So far So Good

published

I haven't had the installation done yet, but so far the people at Sunboost have been very prompt in taking care of my needs and rectifying any concerns I have had. Their quote was very competitive and I was also able to have a choice of different branded panels and inverters.

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Jessie

Jessie

  • 2 reviews

Installation Issues

published

Selling & Installation Fast,unfortunately solar system is not generating enough energy.It takes a month to resolve a simple & careless issue regarding one of the solar panel switch.They should check everything before they leave my house to avoid stressful one month of waiting.Needs more improvement on installation to avoid unsatisfactory & sour taste to the Customers mouth.
Thanks to "Alexander"Service Executive"for resolving this issues.

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

289 reviews
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Mouk

MoukCanberra 2600, ACT

Working Okay so far!

published

The service team promptly returned all my calls and resolved all problems. They were not familiar with the SMA inverters but they have arranged SMA expert for help with connection to wifi. Thank you

1 comment
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Craig A.

Craig A.Sydney, NSW

Good Price - Clean Installation

published

Good price compared to competitors, good communication both by phone and follow-up emails and nice clean installation. Job install was done in one day by a team of 4. Make sure you get 370 watt panels for best energy production.

1 comment
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Brad

BradHunter Region, NSW

  • 2 reviews

Quick Install & no hassles

published

The communication was very good throughout the whole process & the install was completed in one afternoon with no issues at all, Very happy with the service and outcome. Good job.

1 comment
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Great service

published

The process was easy from booking the deal to organising the installation till the set-up of app, team has lot of patience to answer customer queries.

Great work team Sun boost.

1 comment
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Snehal

Snehal Sydney, NSW

Inverted Technical Issue

published

Great work by Emma and SUNBOOST team to resolve the technical fault and the issue was resolved smoothly and service was back to normal thank you SUNBOOST and Emma for resolving it

1 comment
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Jim

JimSydney Surrounds, NSW

  • 2 reviews
  • 12 likes

Minus 10 as a star rating

published
2 comments
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Jim
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Ever Power Solar

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289 reviews
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Tracy

TracySydney, NSW

  • 2 reviews

They will not leave me alone!

published

After my complaint and my review from 6months ago, I even stated in my review that I will not be doing business with this company. Then a little while ago, maybe a month or so ago, I received another phone call to consider their business to install a solar system. I told the caller that I have already purchased a solar system through another company and was very happy with their service and installation.

Today, I received another phone call! Sunboost wanted to offer me some sort of special on a solar system installation. Sunboost seems to be very pushy and refuse to understand the phrase, "No, I do not want your business," and they don't seem to understand, "Leave me alone, stop calling me."

1 comment
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Mark.

Mark. South East Queensland, QLD

Completely incompetent.

published
1 comment
Sunboost
Sunboost T.Sunboost

Hi Mark,
We apologize for the inconvenience caused. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

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Frank Schaechtili

Frank SchaechtiliIllawarra, NSW

Hook up was good but reply to problem slow

published

Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day

1 comment
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Ken

KenSydney, NSW

Solar power, help save on bills

published

The installation was done without too much effort on my part.
I have had problems getting the technical side understood in relation to the inverter, and using the hardware. I have recently had help from Monica getting started.
SB237568

1 comment
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Sunboost professional sales and installation team.

published

I am very happy about sunboost sales and installation team. These team are professional, well behaved and good communicator. Solar installation was smooth and tidy. Nothing has damaged on my roof.

1 comment
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eclcreations

eclcreationsSouth-Eastern Region, NSW

Great support from the best solar company around

published

Solar was installed on time exactly as expected. The staff were very courteous and not pushy. A pleasure to deal with. Minor issue the day after installation and they sent a technician out on a saturday at no charge and addressed the issue immediately. Great service with a smile.

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

289 reviews
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Good Results so Far

published

Install Team - Ryan, were very efficient and appeared to complete everything required ASAP, and answered our questions professionally.

Communication with the Sunboost install team and follow up Communication was/is Poor. The terms and conditions clearly state that the Customer is responsible for contacting their energy provider for Net meter install/connection, which I did. I Day later Sunboost then provided the required documentation to my energy provider, which caused a duplication of work orders, delays and no assistance from the Sunboost team!

1 comment
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Tony

TonySouth-Eastern Region, NSW

Happy Customer

published

Arrived at the predetermined day & time. Was very effective and efficient with the installation and decommissioning of the old one. Very friendly and happy tradies who did the work. Pity they left dirty finger marks on the internal man hole..

1 comment
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Page 4 of 47
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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