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Sunboost
4.6 from 5,023 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    3.8 (638)
  • Product Quality
    3.7 (582)
  • Return Claim MadeYes · No (737)
  • Shipping
    3.5 (6)
  • Customer Service
    3.6 (669)
  • Timeliness
    3.7 (245)
  • Job Satisfaction
    3.9 (245)
  • Rates and Fees
    3.8 (224)
  • Installation
    4.0 (590)
  • Warranty Claim MadeYes (27) · No (678)
  • Purchase Price$4,488.69
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helped me get the right solution for my solar needs

published

* Panel installation process wasn't perfect as we needed to get another installer out to perform the task as they couldn't fit all the panels on my roof due to the tiles.

Product Quality
3/5
Customer Service
5/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
2/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost

Fast prompt service

published

Well communicated service overall good but really only negative there were alot of calls that overlapped info while at work. Installation went well and the crew made sure all went to plan.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,800.00
Sunboost
Sunboost T.Sunboost
Megan R.
Megan R.Sydney, NSW

Inverter replacement

published

The actual replacement went quite well. However, we felt the inverter should have lasted longer than 12 months. We were disappointed with that.
It took a bit a hassling to get the electrician to assess the problem.

Value for Money
3/5
Product Quality
3/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
Megan R.
Megan R.

Thank you!

Aaron P.
Aaron P.Sydney, NSW

repeat customer

published

very happy with the service, this is the second time I have used them and have recommended, im usually a harsh critiq, no problems the team kept me informed through out the process

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased solis
Warranty Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
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Works Well

published

Panels were installed in one day with minimal interruption. There were no major issues. They did not specify to give the full payment before the installation, but issue was resolved.

Value for Money
5/5
Product Quality
4/5
Customer Service
4/5
Job Satisfaction
5/5
Installation
5/5
Return Claim MadeNo
Purchase Price$3,190.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Lucy S.
Lucy S.Sydney, NSW

Of of the worst solar company.

published

The compayny gave the installer the wrong bracket to to hold the solar. They use the concrete bracket to installed for the roof tile. They did not install properly. I had sent some an email but have never heard anything from them. And now they want me do pay full price . Are you kidding sunboot? Please fix it and I will pay you straight away.
My father so regret to choose your company

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Clarkey
ClarkeyCentral West, NSW

Install was good, yet to utilise.

published

Install was very tidy and quick. The guys were very helpful explaining things, clean up was pretty average though. The process from start to has been good although I am yet to use the solar.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size13.2 KW
Warranty Claim MadeNo
Purchase Price$5,500.00
Sunboost
Sunboost T.Sunboost

Value for money system

published

Professional service. Able to respond to most technical questions.
Unfortunately, there are not many 3-phase 8kW hybrid inverters available. I will need to retrofit a new inverter for a future battery installation.

Value for Money
4/5
Product Quality
3/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size8.8 KW
Panel Purchased Trina 370w
Warranty Claim MadeNo
Purchase Price$3,700.00
Sunboost
Sunboost T.Sunboost
Stephanie S.
Stephanie S.Northern Region, NSW

Solar panels

published

Very good easy to get ,good service ,prompt response, plenty of communication email and phone calls ,reasonable price ,installation very good, helpful hints, neat work, nice installer cleaned up afterwards

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Problem Solved

published

After having our Solar serviced we were made aware of a few things that needed to be rectified. After contacting Cameron at Sunboost and informing him of the issues he was straight onto a Sunboost technician and he fixed the issues in a short time. Excellent service from Cameron.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Sunboost Solar Installation

published

The friendly staff assists in quotation and provided a reasonable price. The installation schedule is promptly attended and the installation crew are very friendly. Happy with the installation and post installation assistance.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size5.55 KW
Panel Purchased Solis 4G-MX 5 kW 1 Phase 2 MPPT Grid Connect (Solis-1P5K-4G-MX)
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Solar System

published

A few teething issues with the company at first but all were resolved and install went ahead perfectly.
The company was easy to contact and resolved and queries quickly.
The installation process was quick with no problems.

Value for Money
5/5
Product Quality
4/5
Shipping
3/5
Customer Service
3/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina Honey M
Warranty Claim MadeNo
Purchase Price$3,391.00
Sunboost
Sunboost T.Sunboost
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Very professional service and excellent follow up

published

Excellent service and the installation crew were very efficient and professional. Good follow-up from the Sun Boost team as well to ensure everything was as expected. Was originally quoted a six to eight week wait for installation but everything was installed in two weeks.

Value for Money
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Sunboost
Sunboost T.Sunboost
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Great product very happy with it

published

The installer was very efficient they look great Sunboost gave me a great price and product very happy with Sunboost’s service and help with any questions I had about the product

Value for Money
4/5
Product Quality
4/5
Shipping
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
john E.
john E.Goldfields, WA

Good very happy so far

published

Fitting was good I did not have to be present and they did not need to access the house.. The technicians called me on completion of the job. The communications leading up to the install were very good.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased solis
Warranty Claim MadeNo
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
Page 1 of 10

Questions & Answers

Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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