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Sunboost
4.6 from 4,933 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    3.2 (27)
  • Product Quality
    3.2 (27)
  • Return Claim MadeYes (28) · No
  • Shipping
    1.0 (2)
  • Customer Service
    3.1 (28)
  • Timeliness
    3.6 (10)
  • Job Satisfaction
    3.5 (13)
  • Rates and Fees
    3.1 (9)
  • Installation
    3.6 (22)
  • Warranty Claim MadeYes (6) · No (16)
  • Purchase Price$5,253.40
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s.mackay
s.mackaySydney Surrounds, NSW
  • 3 reviews
  • 4 likes
  • Verified

Absolutely disgusting service to a loyal customer

published

Still waiting since april (5 months) . No answering phone calls and no calling back . Have payed 90% deposit. WAS a very loyal customer but not no more . Pity , several other potential customers in tow after solar too . Stay clear

Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Purchase Price$12,000.00
Sunboost
Sunboost T.Sunboost
s.mackay
s.mackaySydney Surrounds, NSW
  • 3 reviews
  • 4 likes
  • Verified

Absolutely disgusting service to a loyal customer

published

Still waiting since april (5 months) . No answering phone calls and no calling back . Have payed 90% deposit. WAS a very loyal customer but not no more . Pity , several other potential customers in tow after solar too . Stay clear

Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Purchase Price$12,000.00
Sunboost
Sunboost T.Sunboost
Jeff
JeffHunter Region, NSW

Highly Recommend the service

published

The service was amazing. It was completed quickly and the electricians that was contracted (Shaw Power) was highly professional and completed the work efficiently. The service from Shane, Max and Emma were amazing.

Value for Money
4/5
Product Quality
4/5
Customer Service
3/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
3/5
Return Claim MadeYes
System Size9 KW
Panel Purchased Solis 5G Single Phase Inverter
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

richard
richardSouth East Queensland, QLD

fault rectification

published

Had my system installed and after 16 months noticed a fault with the system. Sunboost eventually (4 weeks) sent out an electrician and he advised straight away that there was an issue with the system and one of the panels had failed. It was also noticed that the initial installer had done a very poor job of the installation and this was a contributing factor to the failure. After another 4 weeks and constant follow up emails, the system was finally back on line. (2 + months in total which is quite disappointing)
Getting the system back on line took a lot longer than it should have, but am pleased it is now sorted.

Value for Money
4/5
Product Quality
3/5
Customer Service
2/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
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HoaDuong
HoaDuong Perth, WA

Reduce energy cost

published

Sunboost helps us to install solar panels in our house, during the last two years, it already helped us to reduce the cost energy bill. Any problems or questions, Cameron (the team member) always try to help to solve out. We are very happy with the service and will recommend to my friends about them.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Job Satisfaction
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
Sunboost
Sunboost T.Sunboost
HoaDuong
HoaDuong

We are very happy to your service: fast response and properly solved any issues.
We would like to thank you for your service and will recommend to our friends.
Kind regards,
HoaDuong

Tet
TetSouth East Queensland, QLD
  • 6 reviews
  • 1 like
  • Verified

Not worth the outlay for the return.

published

Was told our power bills would be under $50 or credit if we installed their panels.
Well our bills are over $125 ,each quarter so for just two pensioners not worth all that out lay.

Value for Money
1/5
Product Quality
3/5
Customer Service
5/5
Job Satisfaction
4/5
Installation
5/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,400.00
Sunboost
Sunboost T.Sunboost
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It was good

published

Didn’t have any issues very helpful I had no problem at all it was very easy to deal with her she explained everything very well I’m really happy with this company I can recommend this company to anyone with please

Value for Money
3/5
Product Quality
4/5
Customer Service
3/5
Job Satisfaction
3/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
3/5
Return Claim MadeYes
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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All good things come to those who wait

published

The installation by the third party was a long time before it happened. Customer service ( Kevin ) was Verry helpful. The repair contractor took a long time to respond. His work was good

Product Quality
3/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Warranty Claim MadeYes
Purchase Price$4,000.00

So happy with Suboost. Even more happy I'm helping the environment using renewable energy regardless of the pay-back $

published

Installation was seamless. Only one issues with a burnt out isolator switch on the roof after 2.5yrs.
Problem fixed by Sunboost immediately. I take ownership of the only downfall I have felt.i didn't download the monitoring app until I noticed a change in my Electricity providers data which would explained a problem 6mths earlier with only half of my solar panels generating electricity.
Many thanks to Emilia, CSE for a pleasant resolve with constant progress follow up & excellent telephone manor.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased SOLAX
Warranty Claim MadeNo
Purchase Price$3,000.00
Sunboost
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Bill
BillMetropolitan Adelaide, SA

Overall very good experience with Sun boost of my 6.6 kW system Hopefully will deliver as promised??

published

When the installers came to installing unfortunately the print they looked on Google was different to my roof Due to skylight so a few of the panels had to be altered in their installation but there was good communication and consult before any work was carried out and it was all completed on the day

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$4,450.00
Sunboost
Sunboost T.Sunboost
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Andrew R
Andrew RCentral West, NSW

Over all Experience

published
Value for Money
5/5
Product Quality
3/5
Customer Service
3/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
3/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Frank Schaechtili
Frank SchaechtiliIllawarra, NSW

Hook up was good but reply to problem slow

published

Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size13 KW
Panel Purchased ?
Warranty Claim MadeNo
Sunboost
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Liz Balding
Liz BaldingPerth, WA
  • Verified

All completed & up working

published

Top marks to the installers. They arrived promptly on a day which was 37 degrees, can’t imagine what it was on the roof. Kept them well supplied with cold water. Cleaned up after themselves. Gave me a quick tun down & instruction booklets.
Will be happy to recommend.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
4/5
Return Claim MadeYes
System Size3 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Graeme Clarke
Graeme Clarke
  • 3 reviews
  • 1 like

Rip off company

published

A few weeks after being sold a system at a special discount price your special price suddenly drops by $400.00
This is totally unscrupulous and [name removed] should be totally ashamed of his association with your outfit. I thought he would have more class.

Value for Money
1/5
Product Quality
3/5
Customer Service
3/5
Timeliness
5/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
5/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,990.00
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

Graeme Clarke
Graeme Clarke

My quotation number is SB202496 signed on
18/07/2020

Sudarshan
SudarshanSydney, NSW

Dodgy System Installation and NOT fit for purpose

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
System Size9.6 KW
Panel Purchased Astroenergy
Purchase Price$4,700.00
Page 1 of 2

Questions & Answers

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

Trevor , You have lost my trust, I am paying over $3000 and not happy to risk my home.

1 answer
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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