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Sunboost
4.6 from 4,927 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.7 (3,042)
  • Product Quality
    4.6 (2,862)
  • Return Claim MadeYes · No (3,367)
  • Shipping
    4.7 (53)
  • Customer Service
    4.7 (3,164)
  • Timeliness
    4.7 (1,393)
  • Job Satisfaction
    4.8 (1,389)
  • Rates and Fees
    4.7 (1,268)
  • Installation
    4.7 (2,896)
  • Warranty Claim MadeYes (84) · No (3,164)
  • Purchase Price$4,179.17
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Ian
IanPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Why go with anybody else?

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased 28 x Trina HoneyM 370W Mono Black Frame 120 Half-Cut Cells Mono
Purchase Price$4,100.00
Sunboost
Sunboost T.Sunboost
Ahmed J.
Ahmed J.Perth, WA

Great product and customer services

published

Team was helpful and they put it up for me without much hassle, customer service is supportive especially Stanley, who has helped me numerous times with the set up. Great job.

Value for Money
5/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Sunboost
Sunboost T.Sunboost
Kadasyn Byrnes
Kadasyn ByrnesCentral West, NSW

Great customer service

published

I can highly recommend sun boost solar made the hole process so very easy and straight forward and a great price for the highest quality we thank William especially. Kadasyn

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10.36 KW
Warranty Claim MadeNo
Purchase Price$4,291.00
Sunboost
Sunboost T.Sunboost
Paul Lecornec
Paul LecornecIllawarra, NSW
  • 2 reviews

Great work by the installer

published

The installer, Tom and his crew, did a very good job and answered all the questions that we had for him on the day. The panels look good on our roof.

Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Geoff Smith
Geoff SmithCentral Queensland, QLD

The product seems to be good but i won’t know until it is connected to the grid

published

The installation process was easy once the paperwork was completed a lot of information was asked for which I supplied BUT it was not forward to the electrical installer (made more difficult because I live 500 kl from the site and your staff did not comprehend this all information should be asked at the same time)

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Great service and aftercare

published

Very responsive company both before I signed up and after the installation process. Their after care is very thorough and they have been very responsive to any queries I had . Would recommend.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Chris
ChrisMetropolitan Adelaide, SA
  • Verified

Fantastic service from start to finish

published

The purchase and installation process at Sunboost was incredibly smooth and efficient.
The installation team provided great advice and service to find the best locations for the panels and the inverter.

Value for Money
5/5
Product Quality
4/5
Shipping
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina
Warranty Claim MadeNo
Purchase Price$3,300.00
Sunboost
Sunboost T.Sunboost

Very happy with the installation

published

No issues, the installation went well. The installers worked nonstop and were very helpful and efficient and polite. I’m happy with Brent from Sunboost considering all communication was all done over the phone from Sydney NSW to Sunshine Coast QLD. I recommend Brent a pay rise for all his help. Thank you to Sunboost.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Problem Solved

published

After having our Solar serviced we were made aware of a few things that needed to be rectified. After contacting Cameron at Sunboost and informing him of the issues he was straight onto a Sunboost technician and he fixed the issues in a short time. Excellent service from Cameron.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Karli
KarliIllawarra, NSW

Really happy with our purchase, we have used this company before, can’t fault product or service

published

Great customer service, fast installation, product does what it claims to do, this is the 2nd system we have purchased, I wouldn’t go anywhere else, great price, value for money

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Fady Salama
Fady SalamaSydney, NSW
  • 2 reviews

Outstanding Service

published

Dealing with Sunboost was amazing experience between the outstanding product service to the installation and after the instualtion customer service. The team working with sunboost is well trained and well mannered as well.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Sunboost
Sunboost T.Sunboost

Excellent Solar Installation. Very Happy SunBoost Customer.

published

From the first phone call to the completion of the installation, The team at sunboost kept me informed all the way. Delays with installation from Covid and the weather, the team at Sunboost kept me in the loop. The installers delivered and installed over the 2 days and our 13KW system was up and running. I have recommended family and friends. Thank you Sunboost !!!

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size13.32 KW
Panel Purchased Trina HoneyM 370W Mono Black Frame
Warranty Claim MadeNo
Purchase Price$5,791.00
Sunboost
Sunboost T.Sunboost
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Nick
NickIllawarra, NSW

Excellent... Couldnt be happier

published

Seemless process which exceeded my expectation. Paid deposit 10 days ago and had the 6.6kw system installed yesterday and system is producing the results expected. Sunboost is handling all contact with my provider, meaning I do not have to do a thing.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina
Warranty Claim MadeNo
Purchase Price$3,100.00
Sunboost
Sunboost T.Sunboost
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Happy solar customer

published

Great customer service! Very happy with the installation. Would highly recommend going with this company again! I have contemplating fir a while now and wished I had done it before!

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
VORSTER
VORSTERCentral West, NSW
  • 2 reviews

Excellent service and support

published

5 Star service - We were kept up to date and no questions were too much. This was our second purchase from Sunboost and can highly recommend them. Thank you Sunboost.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Page 1 of 10

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

8 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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