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Sunboost
4.6 from 4,933 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.2 (86)
  • Product Quality
    4.2 (88)
  • Return Claim MadeYes (94) · No
  • Shipping
    3.7 (7)
  • Customer Service
    4.4 (94)
  • Timeliness
    4.5 (51)
  • Job Satisfaction
    4.3 (55)
  • Rates and Fees
    4.3 (48)
  • Installation
    4.4 (79)
  • Warranty Claim MadeYes (40) · No (48)
  • Purchase Price$4,230.09
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They are perfect

published

The panels were installed with great easy the installers were polite and COVID compliant we were happy with the end result the panels look very neat on the roof as they were put in the front of the house

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

s.mackay
s.mackaySydney Surrounds, NSW
  • 3 reviews
  • 4 likes
  • Verified

Absolutely disgusting service to a loyal customer

published

Still waiting since april (5 months) . No answering phone calls and no calling back . Have payed 90% deposit. WAS a very loyal customer but not no more . Pity , several other potential customers in tow after solar too . Stay clear

Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Purchase Price$12,000.00
Sunboost
Sunboost T.Sunboost
steve565
steve565South East Queensland, QLD
  • 7 reviews
  • 4 likes

Customer support is excellent

published

I had a Data Logger that had an issue, the customer support team assisted me very quickly. Nora was great walking me through the trouble shooting and replaced the Data Logger 3 days later. When the courier delivered it, she called me immediately to make sure I was able to set the replacement Data Logger up.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Wisam Jasim
Wisam Jasim
  • 2 reviews
  • 1 like

Excellent job, no issues at all, highly recommended, thanks.

published

Sunboost Excellent customer service and professional installation with Atim teams takes up to 6 hours , very good price 6.6kw , no issues at all, highly recommended, thank you so much Sunboost

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Half cut
Warranty Claim MadeNo
Purchase Price$2,700.00
Sunboost
Sunboost T.Sunboost
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Fantastic customer service! Easy! Hassle free! Professional

published

The whole process was simple, fast and professional! Highly recommended. From inquiry to full installation in 3 days. Highly recommended. Excellent customer service. Very clean and detailed installation. Handle every thing! ⭐️⭐️⭐️⭐️⭐️ ⭐️

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Panel Purchased 28
Warranty Claim MadeYes
Purchase Price$4,350.00
Sunboost
Sunboost T.Sunboost
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Good job, responsible, efficient

published

Panel installation goes smooth, despite the issue I had after installation, Kevin was very responsible and follow up until the issue solved. I can recommend this company for solar installation, value for money.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Making power makes sense

published

SB145932 (Andrew)
We recently had a problem with our solar inverter. Andrew talked us thru the resetting process then arranged an installer to come and check it out. When Sunboost discovered that a new inverter was required (under warranty,) Andrew quickly arranged a replacement and installation.
Throughout this process, Andrew was knowledgeable, efficient and polite - a pleasure to deal with.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

s.mackay
s.mackaySydney Surrounds, NSW
  • 3 reviews
  • 4 likes
  • Verified

Absolutely disgusting service to a loyal customer

published

Still waiting since april (5 months) . No answering phone calls and no calling back . Have payed 90% deposit. WAS a very loyal customer but not no more . Pity , several other potential customers in tow after solar too . Stay clear

Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Purchase Price$12,000.00
Sunboost
Sunboost T.Sunboost
Rod26
Rod26Murrumbidgee Region, NSW

Good solar system Order No. SB87967

published

All good. The installers were cooperative and happy to place equipment in desired location even if a bit tricky to access those places. All the panels have stayed in place no problems.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased SOLIS
Warranty Claim MadeNo
Purchase Price$4,200.00
Sunboost
Sunboost T.Sunboost
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Problem was fixed

published

The solar panels took a long while to be installed but this was mainly due to weather conditions. Once installed the installer caused quite a bit of damage to my sat king underneath the tiles which I was obliged to fix. After that it turns out the regulator was not working but that has now been fixed. Hopefully everything will go okay from here and it appears to be at this stage.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
3/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
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V Samson
V SamsonSydney, NSW
  • 2 reviews
  • 2 likes

Very good customer service keep up the good work

published

Very good customer service keep up the good work Very accurate information helpful good customer service response the reason providing this feedback is the response and support what the customer service representative offered

Value for Money
5/5
Product Quality
5/5
Shipping
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Return Claim MadeYes
System Size10 KW
Panel Purchased Fronis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Professional!!!

published

Everyone was professional and took good care of me until the job was finished. 100 recommended.The technicians are also professional and the job is done quickly. Very very super recommended

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Froniuse
Warranty Claim MadeNo
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
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D Fisher
D FisherSydney Surrounds, NSW

Fronius Inverter - Problem Solved

published

To Hailey: This young lady was very obliging & professional in looking after the problem I was having with my Fronius Inverter, she arranged to have a technician call at my premises and rectify the problem.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase Price$4,750.00
Sunboost
Sunboost T.Sunboost
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Very good explanation on how to connect

published

Good and easy .
Good installation
Very good after sales service
Amy and Nooha very very friendly and explained all the process and very very helpful and prompt with service . Will recommend.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
Rodney Plumb
Rodney Plumb South-Eastern Region, NSW

Great experience with my 6.6 system and my 4.4 system

published

I found the sunburst staff very friendly informative and helpful it was a pleasure to do business with them. This was the second solar system i have had installed and i have nothing but praise for the company and the installer of the panel's al on time and very professional in their workmanship

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size4.4 KW
Warranty Claim MadeNo
Purchase Price$2,590.00
Sunboost
Sunboost T.Sunboost
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Page 1 of 4

Questions & Answers

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

Trevor , You have lost my trust, I am paying over $3000 and not happy to risk my home.

1 answer
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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