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Sunboost

Sunboost (page 2 of 200)

4.6 from 4,102 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (2,752)
  • Product Quality
    4.6 (2,575)
  • Return Claim MadeYes (68) · No (2,762)
  • Customer Service
    4.7 (2,910)
  • Warranty Claim MadeYes (98) · No (2,737)
  • Purchase Price$4,239.63
  • Timeliness
    4.6 (977)
  • Job Satisfaction
    4.7 (956)
  • Rates and Fees
    4.6 (885)
  • Installation
    4.7 (2,618)
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bennett

bennettNorth Queensland, QLD

  • 2 reviews

Inverter fault report

published

Rachael in the faults section responded quickly and efficiently. Came back to me by Tele and email to resolve inverter fault message. I am very happy with the after sales care.

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Sunboost
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Ever Power Solar

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287 reviews
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Very Good Service

published

5 star for customer service.Sunboost staff Ricky, Jasper and Hailey were really helpful and patient through the whole process and answered all questions. Thanks Sunboost for a very positive experience.

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Joe Gigliotti

Joe GigliottiSydney, NSW

This is perfect

published

The installation was easy.
The installers where very professional and friendly.
This is my first time i have used this company, however they are booked for another installation at another property.

Incentivised ReviewNo
Return Claim MadeNo
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Daniel

Daniel

  • 2 reviews
  • 1 like

Easy to deal with

published

Great service from the sales person to the installers. Had an issue connecting the WiFi app and Hailey called back and stepped me through the process quickly. No stress at any stage.

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Sunboost's professionalism

published

Sunboost personnel was good to deal with, very professional, and answered my questions. The installation date was a challenge to arrange as the address was in regional NSW. The installation itself was a fuss-free exercise, being completed in half a day. The installer was friendly, and informative. Left the site neat and tidy.

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Sunboost
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SB26605 All good, working fine

published

Thank you so much Carter. So grateful. Each time I have this issue you have been so good at helping me promptly. All is working well again. I appreciate the magic you use!

Incentivised ReviewNo
Return Claim MadeNo
System Size-4 KW
1 comment
Sunboost
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Ever Power Solar

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287 reviews
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Gary

GaryGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Back on line and seeing the solar success story.

published

With a new network installed for my wifi my monitoring App went offline but it was restored with ease and pleasure dealing with the friendly Sunboost Team. Now I am smiling whenever I view my solar success story on the Solis App. Thank you Sunboost.

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Gus Robinson

Gus RobinsonPerth, WA

terrific service and install

published

Recently had two installs at my children's houses, from first point of contact to install was efficient and installers were professional, friendly and cleared up after themselves. Hoping to see savings in the future.

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Help with internet connection

published

Amy was patient and helpful with the internet connection. At first I found it lengthy and kept putting it off but with Amy's help it was done quickly and easily.

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Lucy help with wifi

published

Thank you Lucy for your help in Connecting the inverter to the wifi. I’m mobile wifi password and internet setup uneducated. But, you Lucy got me there in the end. Thank you.

Incentivised ReviewNo
1 comment
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Bruno

BrunoCentral, SA

wifi logger setup

published

Thank you Lucy from sunboost your help and patience was most appreciated. I've had no problems to date and a happy owner of a pv system and with staff like this i look forward to the next time we communicate.

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Rob B

Rob B

  • 2 reviews
  • 1 like

Thank you Sunboost

published

I rang Emelia from Sunboost today & he was very helpful with what I needed to speak to him about. It was so pleasing to speak to someone who appreciated the company he worked for & who gave his best for them in such a professional way. Thank you Emelia & Sunboost for resolving my issue.

Incentivised ReviewNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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Nina

NinaSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified

Excellent Service Before, During and After Installation

published

Sunboost did an excellent job throughout the process of installing our solar panels. They were professional, very easy to reach and kept us informed. Their rates were very competitive as well. We're very happy with their service and would recommend them 100%

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Blake

BlakeSouth-Eastern Region, NSW

  • Verified

Awesome product neat and tidy

published

Perfect communication from Sunboost with emails and phone calls updating any change in information and there installer was perfect with communication and very professional very neat and tidy highly recommended them

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Paul in Gwandalan

Paul in GwandalanSydney Surrounds, NSW

After sales service

published

I could not find the app to check on the power being generated by my new solar system. I spoke to Amy who was very patient with me and guided me through the process. It took some time because I am not very good with technical, but Amy was excellent. She told me what to do, even though I made some mistakes, we eventually got there. I am very impressed with the service and while I do not write many reviews, I am happy to oblige in this case. Thank you very much, Amy, and sorry for being so slow to understand you. Paul.

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Good experience and after service with Sunboost. I will be sure to recommend them.

published

Good installation process and have had no issues with this company. I am yet to see the value as it has only just been installed. I found Sunboost easy to deal with.

Incentivised ReviewNo
1 comment
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SUSAN

SUSANPerth, WA

Can't wait to see the benefits and reduction in electricity bill!

published

Had good communication with Justin from the outset.
Craig then indicated time for installation would be the coming week.
Ian did good follow up on the day following installation. Indicated I should contact him back after meter is installed and system can be turned on for help with wi-fi component and app.

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Great warranty and service

published

Had an issue with the solar inverter, it was replaced under warranty within a couple of weeks. The matter was dealt with with efficiency and professionalism. A really great service and a great company to deal with.

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Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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James Vickers

James VickersCentral West, NSW

SB236703 - Quick call back

published

Sunboost send installer to install solar and installer did great job but only thing was left out was export limit set hence was chasing up with installer they as Raymond to call me and he rang me and help me to get it send and give me useful information. Thanks Sunboost

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Great experience - handled very professionally

published

The details of the system (both technical and financial) were thoroughly explained by the salesman. Updates on licensing and registration were given regularly up until the installation was scheduled. The installation team arrived at the scheduled time and carried out their work expediently. The crew were engaging, but very professional. Overall the panels look very good on the roof and the whole system represents very ggod value.

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The reviewer stated that an incentive was offered for this review

Page 2 of 200
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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