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Sunboost
4.6 from 3,889 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (451)
  • Product Quality
    3.8 (409)
  • Return Claim MadeYes (13) · No (506)
  • Customer Service
    3.6 (488)
  • Warranty Claim MadeYes · No (527)
  • Purchase Price$4,750.19
  • Timeliness
    3.8 (127)
  • Job Satisfaction
    3.9 (118)
  • Rates and Fees
    3.8 (115)
  • Installation
    4.0 (424)
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Mr_Whitecoal

Mr_WhitecoalCentral, SA

great deal & helpful people

published

quick panel installation that took 5 hours at most.
good pricing for solar systems & willing to negotiate best system to fit my needs.
really helpful people who helped walk me through everything I wanted to know.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size7.7 KW
Warranty Claim MadeNo
Purchase Price$5,000.00
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

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The team were very helpful

published

Our installation took time because of the rain but was done well . Sunboost staff was in touch with us along the way. We now have panels up and running. Thank you all we worked with at Sunboost.

Value for Money
Product Quality
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
1 comment
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Anthony

AnthonyPerth, WA

Solar instllation Day

published

The installers arrived and introduced themselves and went about installing the inverter and followed by the panel setup.They appear to know what they are doing and completed the works in the afternoon.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedfronius
Warranty Claim MadeNo
1 comment
Sunboost
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Good experience from beginning

published

I had good dealings with with SunBoost, Aldo was very helpful to the queries my wife and I had when we approached them for new panels for our house, only criticism is that installers did not tell us that the system had to be off until the smart meter is installed, by our electricity provider.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size5.1 KW
Warranty Claim MadeNo
1 comment
Sunboost
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So happy with Suboost. Even more happy I'm helping the environment using renewable energy regardless of the pay-back $

published

Installation was seamless. Only one issues with a burnt out isolator switch on the roof after 2.5yrs.
Problem fixed by Sunboost immediately. I take ownership of the only downfall I have felt.i didn't download the monitoring app until I noticed a change in my Electricity providers data which would explained a problem 6mths earlier with only half of my solar panels generating electricity.
Many thanks to Emilia, CSE for a pleasant resolve with constant progress follow up & excellent telephone manor.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSOLAX
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
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Frank Z

Frank ZSydney, NSW

  • 2 reviews
  • 1 like

A good experience

published

Provided a competitive quote. Apart from a delay in installation and uncertainty of being able to install on my higher pitch roof, it all came together well at the end. Installation was quick and hassle free. I had a water leak through the electrical conduit, however this was fixed quickly and efficiently. After sales service has been great, Alexander followed up issues and resolved them efficiently.
The only criticism is the WIFI interface which is extremely basic and does not provide information on feedback to the grid.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedTrina Panels and SolaX Inverter
Warranty Claim MadeNo
Purchase Price$4,691.00
1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

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Bron.

Bron. Sydney, NSW

Refused to install panels

published

Despite assurances from AUSGRID that approval was given Sunboost refused to install our panels. [Name Removed] offered a substantial discount for their product and his message is still played on their phone message.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Sunboost
Sunboost T.Sunboost
Bron.
Bron.

Order No: SB247577

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lynleygrigg

lynleygriggMetropolitan Adelaide, SA

Cancellation

published

So I rang Sun Boost to enquire about the Tier 1 special advertised on TV. I was not intending to sign up that day but by the end of the phone call paid a $200 deposit to lock it in.
As I had not yet moved into my property, I decided to cancel until I knew what the cost of my bills would be.
I rang the company thinking I bet I have a battle on my hands getting my deposit refund .. I was so wrong.
My deposit was immediately refunded, no questions asked.
For this reason, I will be ringing them again when I am ready.
Thanks Sun Boost.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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banter

banterSydney, NSW

  • 34 reviews
  • 28 likes
  • Verified customer

You are my sunshine ..... but not likely!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size0 KW
Panel PurchasedN/A
Warranty Claim MadeNo
1 comment
Sunboost
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Boo boo

Boo booWide Bay-Burnett, QLD

Solar

published

All sort a few issues with the contractor braking a panel then Sunboost were trying to pay me out $75 for the panel which we had a horrible time explaining n”no pay out” but in the end it’s all done. Took a long time between organising and installing.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchased-
Warranty Claim MadeNo
Purchase Price$3,700.00
1 comment
Sunboost
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Barbara

BarbaraHunter Region, NSW

lost Isolarclous pass codes

published

Communication has been excellent and the entire process has been great. arranging with trades people to install and connect was arranged and carried out smoothly. The company has conducted them selves in a very professional manner.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedIDK
Warranty Claim MadeNo
Purchase Price$3,400.00
1 comment
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Leighton S.

Leighton S.Wide Bay-Burnett, QLD

  • 2 reviews

The worst company I have yet to deal with

published

Called up about the pending installation, get told over a couple months I’ll get a call back. Never once got a call back. Just wanting final quote.. On the phone to the installation manger, get told he will send me an email because every part of my journey was made difficult by bad service. He never sent the email or better yet still didn’t send me the final quote after they got here on site to check the job out. (This is for a double installation)

Without going into too much detail, I can’t think of a worse company to deal with over the phone.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$130,000.00
1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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clay

claySouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Do your home work on this company before using

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size2 KW
Warranty Claim MadeNo
Purchase Price$3,800.00
1 comment
Sunboost
Sunboost T.Sunboost
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Great Customer Service

published

The original installation couldn't be activated as some of the wiring wasn't done correctly. That was quite disappointing and the Energex electrician who logged the defect notice called it sloppy work.

However, Emilia from Sunboost was helpful in getting this resolved and constantly kept me informed.

Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
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Jan G.

Jan G.Queensland

  • 2 reviews

was considering contacting this company again after failed installation from another company

published

After failed install from another company I was considering returning to this company after having received a quote prior to other company. So glad I read the negative reviews -seems like I would have been in a whole world of hurt yet again. Do not bother to contact me as I have no interest in dealing with yet another dodgy business

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
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David

DavidSouth East Queensland, QLD

Very Happy and sytem is working as it should. So far so good.

published

The installation went smoothly, though the weather did cause the need for a second day to be arranged. Totally out of the boy's control. Everything appears neat and tidy. The system seems to do it's job.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.5 KW
Panel PurchasedTrina
Warranty Claim MadeNo
Purchase Price$5,500.00
1 comment
Sunboost
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Bill

BillMetropolitan Adelaide, SA

Overall very good experience with Sun boost of my 6.6 kW system Hopefully will deliver as promised??

published

When the installers came to installing unfortunately the print they looked on Google was different to my roof Due to skylight so a few of the panels had to be altered in their installation but there was good communication and consult before any work was carried out and it was all completed on the day

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$4,450.00
1 comment
Sunboost
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Jessie

Jessie

  • 2 reviews

Installation Issues

published

Selling & Installation Fast,unfortunately solar system is not generating enough energy.It takes a month to resolve a simple & careless issue regarding one of the solar panel switch.They should check everything before they leave my house to avoid stressful one month of waiting.Needs more improvement on installation to avoid unsatisfactory & sour taste to the Customers mouth.
Thanks to "Alexander"Service Executive"for resolving this issues.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10.3 KW
Panel PurchasedTrina
Warranty Claim MadeNo
Purchase Price$5,500.00
1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Mouk

MoukCanberra 2600, ACT

Working Okay so far!

published

The service team promptly returned all my calls and resolved all problems. They were not familiar with the SMA inverters but they have arranged SMA expert for help with connection to wifi. Thank you

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
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Craig A.

Craig A.Sydney, NSW

Good Price - Clean Installation

published

Good price compared to competitors, good communication both by phone and follow-up emails and nice clean installation. Job install was done in one day by a team of 4. Make sure you get 370 watt panels for best energy production.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedTrina HoneyM 370w
Warranty Claim MadeNo
Purchase Price$4,291.00
1 comment
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Page 1 of 27
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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