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Sunboost
4.6 from 3,895 reviews · View Statistics

Reviews

  • Value for Money
    3.3 (18)
  • Product Quality
    3.2 (18)
  • Return Claim MadeYes (3) · No (17)
  • Customer Service
    3.1 (19)
  • Warranty Claim MadeYes (21) · No
  • Purchase Price$4,635.71
  • Timeliness
    3.0 (6)
  • Job Satisfaction
    2.7 (7)
  • Rates and Fees
    2.6 (5)
  • Installation
    3.1 (18)
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Reviewer Photos & Videos

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  • Verified customer

Unqualified staff ,after 2 months installed System that isn't running yet. my roof is leaking they know & don't care.

published

installation took 2 months, System still is not working there will be delay another 2 weeks from electricity company. My neighbor went with Arise solar took him only one week. beside my roof is leaking too.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedTrina and growatt
Warranty Claim MadeYes
Purchase Price$2,700.00
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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272 reviews
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Great saving us money after the bugs were ironed out

published

System designed and basic install was on time and good.
Inverter was easy to connect to home wireless network and to monitor performance.
The system blew breaker on main fuse box several times, and after some pushing, they arranged for an electrician to come and resolve the problem. No problems since

Value for Money
Product Quality
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
System Size6 KW
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
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Graeme

GraemeMid North Coast, NSW

  • 2 reviews

Unprofessional Company

published

Supplied and installed solar system, panels installed incorrectly too close to wall under eves effecting the performance big time . When reported to this company the wanted to charge me $450 to fix their mistake

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to help us with your quotation number and we assure you to get back with a solution to it at the earliest.
Regards,
Sunboost Online.

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A Fault with the system

published

We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedsolis 4G
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
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LB

LB

  • 4 reviews
  • 9 likes

DO NOT USE THIS COMPANY!!!!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
Sunboost
Sunboost T.Sunboost
LB
LB
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Job SB215601 - Great Work Ryder

published

Had a problem with our system and after being given the run around by a couple of customer service staff i spoke with Ryder who couldn't have been any more helpful. He had our problem sorted and someone there to fix it with in a couple of weeks. Thanks Ryder.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Good Solar Panels

published

Good and easy service, workers installed the panels within a day, polite and helpful and cleaned up before they left. Panels look nice on the house, and overall satisfied with the work done so far.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
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Marty

MartyNew South Wales

Would not spend my money with you again

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSunboost supplier
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
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harry

harryMetropolitan Adelaide, SA

great service and correspondence

published

service and price were great ,had a small problem with an item in the manufacturing side but the guys at sunboost fixed /replaced it asap and now all is good, so thanks again for your service. you will be recommended.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
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My solar going into alarm

published

Project number 173196 which has been handled by Carter. My solar system was regularly going into alarm and shutting down and then after a variable interval the system would come back on line. Contact was made with Carter and he investigated the cause and contacted me yesterday with a fix. The system now needs to be monitored to see it the fix is successful.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,700.00
1 comment
Sunboost
Sunboost T.Sunboost
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Cookie

CookieSydney, NSW

  • 2 reviews
  • 3 likes

Terrible customers service and installation.

published

Building reports states that due incorrect solar installation that my roof is leaking in our bedroom (brand new home). Photo evidence after 10-11 months and refuse to fix it. Customer service after installation was terrible and they will not respond in writing to my claims.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
Sunboost
Jessica S.Sunboost
Cookie
Cookie

Hi quote number was 98579 for install on 1.4.19 please contact me if you require further information

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Steve

SteveCentral West, NSW

3 months for nothing but a busted roof

published
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Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedLG
Warranty Claim MadeYes
2 comments
Sunboost
Jessica S.Sunboost

Hi Steve,
We apologize for the inconvenience caused to you while dealing with Sunboost. We kindly request you to help us with your project number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Steve
Steve
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Solar panels have lowered my electric bills considerably

published

Installation was done in a professional and timely manner. Minor warranty work was required but taken care promptly. Sales, installation and warranty staff returned phone calls followed up on the work progress.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Khan

Khan

  • 2 reviews
  • 1 like

Professional and Prompt

published

Noticed an issue with the inverter this morning showing status no generation. Called Sunboost and got in contact with Monika the service consultant who had been very helpful and fixed the issue swiftly. Thanks.

Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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tacester

tacesterSydney, NSW

  • 2 reviews
  • Verified customer

Fast install and excellent post install service

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina Solar
Warranty Claim MadeYes
Purchase Price$4,100.00
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Jonathan Y.

Jonathan Y.Sydney, NSW

Do not go with sunboost if you want warranty for your system

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeYes
Purchase Price$8,000.00
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dustin

dustinIllawarra, NSW

excelleny service bye moni she monika went above her call of duty to get the results

published

the product failed but moni had replacement part installed inverter was faulty now is all working well over all service has been fine at times I have been stressed out but moni has assured me it will be repaired monio has done very well

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel Purchasedsolis
Warranty Claim MadeYes
Purchase Price$3,450.00
2 comments
dustin
dustin

very well done monika should be more people like moni in this costumer service moni went above and beyond thank you moni

Sunboost
Victor S.Sunboost
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Michele

MicheleRichmond-Tweed, NSW

Very Good Service from Kevin in Customer Support

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Keith  C.

Keith C.Wide Bay-Burnett, QLD

Simple process made easy by the staff

published

The installation was very good follow up service when the inverter was faulty was a bit second rate but got there in the end the tech support was fantastic very thorough thank you to Kevin in relation to project 80216

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSolax
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Bino

BinoSouth East Queensland, QLD

Solar installation

published

I have the solar installation get done on the same date which i was provided and that was so good i did not had to spoil any of my leave. Again when my wifi stick was not working Zara was so helpful and she contacted me many times and send me a new stick. Again she was so dedicated to contact me on the date i received it and helped through the phone to get it fixed.
You have a wonderful team sunboost...

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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