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Sunboost
4.6 from 6,339 reviews · View Statistics
Listing monitored by Sunboost

Pros

Efficient installation process
Professional customer service
Great value for money

Reviews

  • Customer Service
    3.8 (874)
  • Timeliness
    3.8 (432)
  • Job Satisfaction
    4.0 (432)
  • Rates and Fees
    3.9 (395)
  • Installation
    4.0 (770)
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Leroy Bennett
Leroy BennettEyre Peninsula, SA

Very happy so far.

published

The guys turned up on time,and had the old system taken down and new one up in 6hrs.Very professional and they always told me if anything had to be modified.

Customer Service
4/5
Timeliness
5/5
Job Satisfaction
4/5
Installation
5/5
Trustworthiness
4/5
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The reviewer stated that an incentive was offered for this review

Graham
GrahamSouth-Eastern Region, NSW

Great system.

published

The guys from Sunboost were very professional from sales through to installation, we couldn’t be more happier with their service and would recommend them to anyone thinking of installing solar.

Incentivised Review No
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Ritesh
RiteshSydney, NSW

Quick service

published

I had issue with DC unit and I was impressed they came out to make it safe straight away. The customer service personnel by the name Noah was very helpful and has great customer service skills. The issue was fixed later on.

Customer Service
5/5
Incentivised Review No
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Sam H.
Sam H.
  • 2 reviews

Very disappointing

published

After too many forward and backward, making the contract, getting the finance approval, and waiting for installation, all of the sudden they cancel my job because it is too difficult for the installer. However, I told them from day one that they need to come and visit the building and they cannot rely on Google Maps and didn't listen to my advice. If I didn't insist on-site visit, they didn't want to bother themselves and visit the site. They asked me for 150 AUD for the site visit, but I didn't accept. Finally, they came, visited and after one week's follow up didn't accept the job.
Very disappointing and unreliable service and wasting time.

Customer Service
2/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Sunboost
Sunboost T.SunboostSend a private message
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The reviewer stated that an incentive was offered for this review

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  • Verified

Very competitive rates and great service.

published

We were very happy with the process provided by Sunboost from the quote process to the final installation. Wet weather conditions recently experienced hindered the project slightly but this is to be expected and out of their control. The technicians on site were very polite, informative and professional. A great experience and project all round, would certainly recommend Sunboost for your project.

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Phillipo
PhillipoPeel, WA

Overall Satisfactory

published

Installers were very efficient and unobtrusive.
Had a sense of sales pressure at the beginning.
There could have been better communication of the process, including tine to connect to the utility.
Zack was very patient with instruction for wifi connection

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
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 annette
annetteFar North Queensland, QLD
  • 2 reviews
  • Verified

Installation of my solar panels.

published

The company installing were very efficient. Was annoyed that saw same product for $500.00 cheaper just after I paid a premium price. Just waiting for it to be connected by Ergon. Actual sales team were polite and
friendly.

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
3/5
Installation
5/5
Incentivised Review No
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Michael frost

published

Sunboost were efficient with their installation and the communication was great and friendly. Highly recommended! Great price and fast and efficient installation very happy overall with the product and service

Incentivised Review No
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Happy so far

published

Provided the installer with a location out of the weather and protected against all weather elements and stipulated I didn’t want conduits protruding through my garage ceiling and they were happy to oblige. All in all happy with the install thus far.

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Bill Cockrell
Bill CockrellWide Bay-Burnett, QLD
  • 2 reviews

Bill Cockrell Kingaroy QLD

published

Installation was very straight forward. The installers were very helpful with deciding where to install the panels. The system seems to be working very well. The weather has been very overcast since the installation.

Incentivised Review No
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Mike H.
Mike H.Florey 2615, ACT

Solar panel installation

published

Fast services. Only waited four weeks for the panel installation from the date of placing the order. Received timely advice before and after the installation. However, the installer didn't explain how to connect the data log to Wifi. Took me a couple of phone calls and several attempts to finally connect it. Overall satisfactory.

Customer Service
3/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
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ron
ronWide Bay-Burnett, QLD

made a big difference to our power bill until the rain set in.

published

The installer was very efficient and helpful. His work was neat and tidy.
Sun Boost made me pay upfront before job was installed. I wasn't happy with that situation but had to
agree with this to get the job done.

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
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Solar Panel Installers

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Greg
GregHobart, TAS

Great service, highly recommended

published

Good service and Extremely friendly on the phone would recommend to friends and family to install Sunboost on their property.
Very happy also with the installers that completed the installation at my house.

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
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Craig O.
Craig O.Sydney, NSW

Sunboost Solar

published

Fast & efficient process. Only down fall is waiting for the installation of smart meter from other companies. Easy to deal with. Only other problem is not knowing of an extra cost that wasn't told about after Quotation. Not a big problem but would be better if disclosed upfront.

Customer Service
4/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
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Sb213769

published

Hi there had a problem with alarm on my solis inverter rang Noah he sorted out very helpful today would recommend him as a good help on line thank you Noah good job

Incentivised Review No
Sunboost
Sunboost T.SunboostSend a private message
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Page 1 of 10

Questions & Answers

Sunil
Sunilasked

I've been told Sunboost Solar is no longer trading.

3 answers
Sunboost
Sunboost T.SunboostSend a private message
Sunil
Sunil

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/
This isn't fake.

Sunboost
Sunboost T.SunboostSend a private message
Sisira W.
Sisira W.asked

My system instalked at 1 Balook Street Lauderdale is 6.6 kW with Enphase micro inverters. Max output recorded is 5.4kW.from 12.00 noon to 4.00 pm on 12 Feb 2022.
It is a truncated bell curve. I observed this maximum flat output 5.4kW on many good days. I think the inverter limits the output to this amount while the panels produce (at higher irredium levels) rated power.
Need the installers to investigate. I have read about MPP of the output curve with respect to the load.and different irredium levels
Regards
Sisira Weragoda
1 Balook St Lauderdale 7021 Tasmania

No answers
Witchy
Witchyasked

What is Sunboost's record like for installing panels on terracotta tiles roofs? Is there much breakage or leaks afterwards?

No answers
See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

About Sunboost

Sunboost is Australia’s largest solar company. While it’s headquartered in Sydney, NSW, it services all Australian states and territories. The company’s aim is to help Aussies significantly reduce their energy bills, tackle climate change, and help Australia on its way to having a healthier, more sustainable future.

All of Sunboost’s solar panels and inverters are approved by the Clean Energy Council, a body which accredits businesses that comply to top quality Australian standards.

Sunboost services:

  • Residential properties, including small homes, medium homes, and large family homes.
  • Commercial properties, including small businesses, large corporate offices, and massive businesses.

The company has a 25-year panel performance warranty and a 1 + 9-year workmanship warranty.

Points of praise:

  • Most reviewers found that Sunboost’s installation process was quick and efficient. Some reviewers said that the whole process from ordering to installation was completed in just a matter of weeks.
  • They also praised the great customer service, saying that the workman who came to their home was polite, professional and tidy. They also said that customer service representatives that they talked with on the phone were helpful and responded quickly to their queries, and took the time to thoroughly explain the whole installation process.
  • Reviewers said that Sunboost’s services represented great value for money, both in terms of installation costs and the future savings they made by switching to solar.

ProductReview_2022 Awards_logo

Sunboost has won a 2022 ProductReview.com.au Award in the Solar Panel Installers category. It owes its success to what reviewers described as its excellent customer service and quality installation.

CategorySolar Panel Installers
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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