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Sunboost
4.6 from 4,905 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    3.9 (531)
  • Product Quality
    3.8 (486)
  • Return Claim MadeYes · No (610)
  • Shipping
    3.6 (5)
  • Customer Service
    3.7 (568)
  • Timeliness
    3.8 (204)
  • Job Satisfaction
    4.0 (202)
  • Rates and Fees
    3.9 (189)
  • Installation
    4.1 (497)
  • Warranty Claim MadeYes · No (610)
  • Purchase Price$4,603.99
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Sunboost Solar Installation

published

The friendly staff assists in quotation and provided a reasonable price. The installation schedule is promptly attended and the installation crew are very friendly. Happy with the installation and post installation assistance.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size5.55 KW
Panel Purchased Solis 4G-MX 5 kW 1 Phase 2 MPPT Grid Connect (Solis-1P5K-4G-MX)
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Solar System

published

A few teething issues with the company at first but all were resolved and install went ahead perfectly.
The company was easy to contact and resolved and queries quickly.
The installation process was quick with no problems.

Value for Money
5/5
Product Quality
4/5
Shipping
3/5
Customer Service
3/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina Honey M
Warranty Claim MadeNo
Purchase Price$3,391.00
Sunboost
Sunboost T.Sunboost

Great product very happy with it

published

The installer was very efficient they look great Sunboost gave me a great price and product very happy with Sunboost’s service and help with any questions I had about the product

Value for Money
4/5
Product Quality
4/5
Shipping
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
john E.
john E.Goldfields, WA

Good very happy so far

published

Fitting was good I did not have to be present and they did not need to access the house.. The technicians called me on completion of the job. The communications leading up to the install were very good.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased solis
Warranty Claim MadeNo
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
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Rod
RodCentral Queensland, QLD

202527

published

All good Noah fixed All good no other issues solar shut down one inverter otherwise all ok good to go working know
We have fixed problems just waiting for sun to come out

Value for Money
4/5
Product Quality
4/5
Shipping
3/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Jamabo
Jamabo Queensland

Great service!

published

Very happy with the service and would recommend and use them again!

The installers were done in 4 hours, were very kind and showed clearly how to use the system.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina
Warranty Claim MadeNo
Purchase Price$4,700.00
Sunboost
Sunboost T.Sunboost
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Luke
LukeOutback, SA

Perfect solar

published

Very good solar all together great service with ethan great job and would refer to friends and family anytime, look forward to using my solar with sunboost great service great support

Value for Money
4/5
Product Quality
4/5
Shipping
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size9 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$5,200.00
Sunboost
Sunboost T.Sunboost

Installation

published

Everyone was polite seem to run smoothly for installation. The owner of company very friendly. Every thing explained well. Happy with service.
Let’s hope it all goes well when switched over.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

All went to plan

published

The installation all went as planed and was completed within an acceptable time frame, it is early at this stage but all seems to be operating as expected and looking forward to the savings the system will provide.

Value for Money
5/5
Product Quality
5/5
Customer Service
4/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size17 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Dora
DoraMetropolitan Adelaide, SA
  • 4 reviews

PERIODICAL SERVICE

published

Our periodical service was organised over a covid lockdown so it took longer to organise than was foreseen. The Sunboost representative kept me informed every step of the way. Once the service was done I received a full report. Excellent service and after-sales service

Customer Service
5/5
Timeliness
3/5
Job Satisfaction
4/5
Rates and Fees
3/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Review of reset service

published

Thank you for the patient service from Amy. She has a good working knowledge of the system and was very helpful to me. My system is now back up and running again. Whoohoo! Michael

Value for Money
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$3,100.00
Sunboost
Sunboost T.Sunboost
Disappointed
DisappointedSydney Surrounds, NSW
  • 8 reviews
  • 6 likes

Very rude service

published

SunBoost sales guy was very rude and pushy ring 2/3 times a day telling me I need to pay the deposit now I asked him to stop calling me and I will call him he still rang the last time he rang me he said I have to pay the deposit now or I will have to pay full price or buy it from someone else I am going to take his advice and buy my solar from someone else
Stay away from SunBoost

Product Quality
1/5
Customer Service
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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David
DavidSouth East Queensland, QLD
  • 2 reviews

good after sales service

published

Sunboost arranged original installer to come and check out why could not get hot water after messing around with timer it was his diagnosis that sorted issue as it was the hot water thermostat
Look forward to further contact with sunboost regarding the data logger so i can track my usage

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased honey
Warranty Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
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Albany Creek
Albany CreekSouth East Queensland, QLD

Fantastic service

published

So easy from beginning to end. Everything was handled professionally and the service was prompt. We were kept up to date with every step and SunBoost handled everything including organising the connection with our electricity provider.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Pete
PeteHunter Region, NSW

Good price and good service

published

From start to finish the team at Sunboost was helpful and professional. I was looking and comparing many others however I could not beat the price and follow up services. I would not hesitate to recommend them again.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Solis 5G
Warranty Claim MadeNo
Purchase Price$4,200.00
Sunboost
Sunboost T.Sunboost
Page 1 of 10

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

8 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

See all Sunboost questions

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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