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Sunboost
4.6 from 3,909 reviews · View Statistics

Reviews

  • Value for Money
    3.3 (19)
  • Product Quality
    3.3 (18)
  • Return Claim MadeYes (19) · No
  • Customer Service
    3.2 (19)
  • Warranty Claim MadeYes (3) · No (13)
  • Purchase Price$4,309.18
  • Timeliness
    4.4 (5)
  • Job Satisfaction
    3.8 (5)
  • Rates and Fees
    3.5 (4)
  • Installation
    3.7 (15)
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Reviewer Photos & Videos

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So happy with Suboost. Even more happy I'm helping the environment using renewable energy regardless of the pay-back $

published

Installation was seamless. Only one issues with a burnt out isolator switch on the roof after 2.5yrs.
Problem fixed by Sunboost immediately. I take ownership of the only downfall I have felt.i didn't download the monitoring app until I noticed a change in my Electricity providers data which would explained a problem 6mths earlier with only half of my solar panels generating electricity.
Many thanks to Emilia, CSE for a pleasant resolve with constant progress follow up & excellent telephone manor.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSOLAX
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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Bill

BillMetropolitan Adelaide, SA

Overall very good experience with Sun boost of my 6.6 kW system Hopefully will deliver as promised??

published

When the installers came to installing unfortunately the print they looked on Google was different to my roof Due to skylight so a few of the panels had to be altered in their installation but there was good communication and consult before any work was carried out and it was all completed on the day

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$4,450.00
1 comment
Sunboost
Sunboost T.Sunboost
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Frank Schaechtili

Frank SchaechtiliIllawarra, NSW

Hook up was good but reply to problem slow

published

Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Return Claim MadeYes
System Size13 KW
Panel Purchased?
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Liz Balding

Liz BaldingPerth, WA

  • Verified customer

All completed & up working

published

Top marks to the installers. They arrived promptly on a day which was 37 degrees, can’t imagine what it was on the roof. Kept them well supplied with cold water. Cleaned up after themselves. Gave me a quick tun down & instruction booklets.
Will be happy to recommend.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Return Claim MadeYes
System Size3 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Graeme Clarke

Graeme Clarke

  • 3 reviews
  • 1 like

Rip off company

published

A few weeks after being sold a system at a special discount price your special price suddenly drops by $400.00
This is totally unscrupulous and [name removed] should be totally ashamed of his association with your outfit. I thought he would have more class.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,990.00
2 comments
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

Graeme Clarke
Graeme Clarke

My quotation number is SB202496 signed on
18/07/2020

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Sudarshan

SudarshanSydney, NSW

Dodgy System Installation and NOT fit for purpose

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
System Size9.6 KW
Panel PurchasedAstroenergy
Purchase Price$4,700.00
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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not happy!

published

pushy people and wanted me to buy the biggest system without even knowing my house cost and people in it, not even offered someone to come out to the house before hand... pushed hard for a $100 deposit before they would send a quote though.... still waiting for my refund and its been almost a month.....would not recommended

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
2 comments
Sunboost
Sunboost T.Sunboost
mick
mick

how about you refund me my $100 before i go to the ombudsman!

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Arthur

ArthurNorth Queensland, QLD

They are unreliability and liares

published

They give you an install date after date then lie about why it was not done. They will not refund my deposit they bully you on the phone also there English is poor as they are I suspect they are a Indian call centre. Stay away from them they will let you down

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSepherim
Purchase Price$4,300.00
1 comment
Sunboost
Jessica S.Sunboost
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Tony Wong

Tony WongSydney, NSW

very helpful

published

installation very smooth good job. company is good. Michelle, Marie and Flex very helpfully in near future anyone I know want solar power I will introduce to this company, thank you.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedTina
Warranty Claim MadeNo
Purchase Price$4,771.00
2 comments
Sunboost
Jessica S.Sunboost
Tony Wong
Tony Wong

thank you.

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Steve

SteveCentral West, NSW

3 months for nothing but a busted roof

published
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Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedLG
Warranty Claim MadeYes
2 comments
Sunboost
Jessica S.Sunboost

Hi Steve,
We apologize for the inconvenience caused to you while dealing with Sunboost. We kindly request you to help us with your project number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Steve
Steve
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  • Verified customer

3 months later

published

Got a quote and it sounded great so paid my deposit over the phone there and then because sales man was very pushy about it. Have had to chase them up every step of the way every time they would say something like it has only just come to my desk. Its been 3 months and it’s still not producing electricity.
Installer said that they could not fit all the panels on our roof and they will refund me for the 1 panel, they have only offered me $40 refund that’s a joke $4000 system and one panel is worth $40. If I knew that I would have made them put it on the other side of my roof.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.3 KW
Warranty Claim MadeNo
2 comments
Sunboost
Jessica S.Sunboost
jarryd m.
jarryd m.

Quote no :141901

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Hounded

published

I was going too be getting solar panels from u but I have decided not too I kept getting calls from him pressuring me bout referrals and then he tells me one thing then he tells me another I am over it

Value for Money
Customer Service
Return Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Asit

AsitSydney, NSW

  • 5 reviews
  • 4 likes
  • Verified customer

False information by the sales team and they always say they think for the customer, which is a false promise

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSERAPHIM
Warranty Claim MadeNo
1 comment
Asit
Asit

The 5.1kW system generates 3 + kW on a perfect sunny day and a total of 15Kw or less per day. Hope I will get a solution from the team.

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dustin

dustinIllawarra, NSW

excelleny service bye moni she monika went above her call of duty to get the results

published

the product failed but moni had replacement part installed inverter was faulty now is all working well over all service has been fine at times I have been stressed out but moni has assured me it will be repaired monio has done very well

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel Purchasedsolis
Warranty Claim MadeYes
Purchase Price$3,450.00
2 comments
dustin
dustin

very well done monika should be more people like moni in this costumer service moni went above and beyond thank you moni

Sunboost
Victor S.Sunboost
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Keith  C.

Keith C.Wide Bay-Burnett, QLD

Simple process made easy by the staff

published

The installation was very good follow up service when the inverter was faulty was a bit second rate but got there in the end the tech support was fantastic very thorough thank you to Kevin in relation to project 80216

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSolax
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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GGP

GGPMetropolitan Adelaide, SA

  • 2 reviews

Great system 6.6Kw very productive

published

Easy install by the installers great system producing alot of power. Install not up to Aust standard but was rectified by the electrical installer the next day after i complained.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$5,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Prices good, customer service good

published

Unfortunetly I need waiting few months for the installation but i get many promised date before so I lose much money becuse the summer go away now, and I need stay home few days and cancelling my jobs the days when I waiting the installation team when promised. the team how installing my system polite and working fast , but not respect my old house roof and leave many holes and broken roof panels after the job., the panels position not perfectly our maximum KW on the sunny day without any clouds 4.7KW , I ordering 6.6KW system with 5KW inverter. The inverter show me few times LimByVg code but the customer service helping for us via phone and maybe the problems fixed.

The price and the quality enough I think.

regards
Mike SA

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolis inverter 5Kw, panels 24pc Solaris
Warranty Claim MadeNo
Purchase Price$3,940.00
1 comment
Sunboost
Sunboost T.Sunboost
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U Jo

U JoGreater Melbourne (Outer), VIC

when sales people say free panels - watch out

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5.8 KW
Panel PurchasedJinKo panel and Solax Inv
Warranty Claim MadeNo
Purchase Price$5,500.00
2 comments
Sunboost
Sunboost T.Sunboost
U Jo
U Jo
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Bonsai Mountain

published

the installation went well , except that half of the solar panels [12] were on the back labelled poly type1 instead of mono crystaline ,I ordered all mono panels, the installers assured me that the labels were wrong and the panel are all mono , which are more expensive than poly panels and more energy efficient,, the wifi wasn't working ,, so the company sent out a new wifi,, it worked fine and the man on the phone from sunboost helped me connect up to it with ease,, good company and crew who were polite and curtious at all times,, thankyou,,,

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel Purchasedseraphim
Warranty Claim MadeNo
Purchase Price$4,300.00
1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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