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Sunboost

Sunboost (page 2 of 29)

4.6 from 4,111 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (485)
  • Product Quality
    3.8 (440)
  • Return Claim MadeYes (13) · No (542)
  • Customer Service
    3.7 (523)
  • Warranty Claim MadeYes · No (564)
  • Purchase Price$4,698.17
  • Timeliness
    3.8 (156)
  • Job Satisfaction
    4.0 (150)
  • Rates and Fees
    3.9 (141)
  • Installation
    4.0 (459)
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David

DavidSydney, NSW

Thank you Sunboost

published

1st point of contact from company was Janet. She was very helpful and knowledgeable about the product. She accommodated our needs and requests.
The installers were punctual and professional.
‘Ebi’ the electrician lead installation team without fault.
Thank you Sunboost

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.92 KW
Warranty Claim MadeNo
1 comment
Sunboost
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Ever Power Solar

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289 reviews
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great service and money in my pocket

published

The chosen panels have not only paid for my electricity, but the credits covered my night usage as well as given me money back and saved the environ,ment over 6 trips to Melbourne in less than 6 months

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedBase model
Warranty Claim MadeNo
Purchase Price$2,600.00
1 comment
Sunboost
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Disgruntled

DisgruntledMetropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

Love the solar

published

Have been enjoying the benefits of what the solar is producing although appears to be some discrepancy between the Solis Sunboost App & that of AGLs mobile app on usage & solar energy earned/used. AGL shows lower levels? Apart from that no regrets & would recommend.

Value for Money
Incentivised ReviewNo
Return Claim MadeNo
System Size5.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
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Anthony

AnthonyPerth, WA

I wish I could have installed it earlier.

published

The panels were installed without any glitches. The company personnel were courteous and friendly.
They went about doing their work methodically and I did not encounter any issues with them and all ended towards the afternoon.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
1 comment
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Spindel

Spindel

  • 2 reviews
  • 3 likes

Ver happy with solar.

published

I had difficulty setting up the wifi, I spoke with Duke and he was so helpful and professional and not to mention patient. Excellent service and a credit to the company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
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MJR

MJRSydney, NSW

My review is based on my personal experience.

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.6 KW
Warranty Claim MadeNo
Purchase Price$4,600.00
1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

289 reviews
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Issue logging into Data Logger Wifi Stick

published

I was having difficulties with the set up of the WiFI monitoring process. I phoned today and the issue was resolved by Customer Support who was very helpful. I am now registered. A big thank you.
Penny

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedAstronergy Astrosemi 330W
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
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Surendhar R.

Surendhar R.South East Queensland, QLD

Good System

published

How easy was the panel installation process?
Dealing with the Installers was a GREAT Experience.
The Installers were very professional, great customer service & efficiently managed Roof Space, Install Time & Inverter Install Location.

Value for Money
Product Quality
Trustworthiness
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,900.00
1 comment
Sunboost
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Good service

published

Only issue I have is the installers not taking care of other peoples property but Sunboost did fix all my issues. I have every question answer every time I rang thank you

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,650.00
1 comment
Sunboost
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Great job

published

Overall while process has been extremely easy and efficient. All facets have been easy to deal, from quotation to installation, even after sales have been very interested in my experience.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
Sunboost
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Robert L.

Robert L.Sydney, NSW

Good experience for most of the transaction.

published

I am an inexperienced customer. Everyone has been very helpful. The completed installation appears to be to specification. Solar cable on inverter was incorrect size and has been replaced in good time. Would have liked a shorter lead time, even though installation was six days earlier than original date advised. In my opinion the after sales help is very satisfactory. I will recommend to others.
Currently having trouble locating WIFI in order to use monitor, and to contact Lucy for further help.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedAstronenergyCHSM60M-HC-330
Warranty Claim MadeNo
Purchase Price$2,899.00
1 comment
Sunboost
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L. Murray

L. MurraySouth East Queensland, QLD

will make big differences to electricity bills

published

found the workers to be very professional and informative no problems with installation very good job answered all questions the installion took the day to do and we were very pleased with the outcome

Value for Money
Trustworthiness
Customer Service
Job Satisfaction
Installation
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$3,900.00
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

289 reviews
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Dave

DavePerth, WA

Upgraded Solar System

published

Very easy process from start to finish. I would highly recommend Sunboost to others.
Very knowledgeable and informative thru whole process.
Client portal is and excellent way of tracking thru the process

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,200.00
1 comment
Sunboost
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Not used

Not usedCentral Queensland, QLD

As expected

published

Installation process was good and guys were good. Pannels not placed all facing north as expected but OK. System has not been activated yet so waiting to see how it performs with half pannels facing South.

Value for Money
Product Quality
Trustworthiness
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.9 KW
Warranty Claim MadeNo
Purchase Price$3,991.00
1 comment
Sunboost
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Raghavendra K.

Raghavendra K.Sydney, NSW

Had an issue with the Inverter and Rachel resolved it successfully first time.

published

My inverter gave an alert sign on the phone app. Called Sunboost support and Rachael called me back and went through all the steps and managed to resolve the issue.
She was very patient and and knowledgeable. This review is just related to addressing the inverter alert issue and not the full installation.

One question still remains why two 5KW inverters instead of one 10kw inverter.

Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedTrina panels and Solis inverter.
Warranty Claim MadeNo
Purchase Price$4,500.00
1 comment
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Terry

TerryKambah 2902, ACT

Had no problems

published

The crew doing the job were very friendly and answered any questions we asked.
To my knowledge there was no trouble with the installation process.
I have had no issues with the company to date.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedTrina
Warranty Claim MadeNo
Purchase Price$5,401.00
1 comment
Sunboost
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Finally its done after more than 8 weeks of waiting

published

There was a broken panel that needed to be returned and replaced by the installation team. Hence It took the whole day and unable to commission due to fault and the sky was getting dark. The installer had to come back next morning and it was an easy fix within an hour. It works like a breeze after that. I am happy with the workmanship.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedTrina panel, Growatt inverter
Warranty Claim MadeNo
1 comment
Sunboost
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Brian

BrianSouthern and Hills, SA

Another positive result

published

Sunboost have just expanded our solar array and their communication and courtesy from the sales team right through to the installers has been first class, both with the initial unit and now the extension. Further, a referral from us generated a very good experience for a good friend. Sunboost have been great to do business with

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size3 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

289 reviews
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Mr_Whitecoal

Mr_WhitecoalCentral, SA

great deal & helpful people

published

quick panel installation that took 5 hours at most.
good pricing for solar systems & willing to negotiate best system to fit my needs.
really helpful people who helped walk me through everything I wanted to know.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size7.7 KW
Warranty Claim MadeNo
Purchase Price$5,000.00
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

The team were very helpful

published

Our installation took time because of the rain but was done well . Sunboost staff was in touch with us along the way. We now have panels up and running. Thank you all we worked with at Sunboost.

Value for Money
Product Quality
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
1 comment
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Page 2 of 29
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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