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Sunboost

Sunboost (page 2 of 2)

4.6 from 4,144 reviews · View Statistics

Reviews

  • Value for Money
    3.4 (17)
  • Product Quality
    3.3 (18)
  • Return Claim MadeYes (4) · No (17)
  • Customer Service
    3.2 (19)
  • Warranty Claim MadeYes (22) · No
  • Purchase Price$4,158.13
  • Timeliness
    3.1 (7)
  • Job Satisfaction
    3.3 (7)
  • Rates and Fees
    3.0 (4)
  • Installation
    3.3 (18)
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Bino

BinoSouth East Queensland, QLD

Solar installation

published

I have the solar installation get done on the same date which i was provided and that was so good i did not had to spoil any of my leave. Again when my wifi stick was not working Zara was so helpful and she contacted me many times and send me a new stick. Again she was so dedicated to contact me on the date i received it and helped through the phone to get it fixed.
You have a wonderful team sunboost...

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Matt

MattHunter Region, NSW

Great

published

Fantastic service didnt take long to install Im looking forward to the savings ahead. I would recommend these guys anytime.

October 29th 2019 Update: Great service

I had some leakage from my Solar panels into my roof. Sunboost was quick to fix the problem with no issues what so ever. I highly recommend using this company

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$7,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Page 2 of 2
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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