?
? !
1 photo
Sunboost

Sunboost (page 4 of 30)

4.6 from 4,157 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (501)
  • Product Quality
    3.8 (454)
  • Return Claim MadeYes · No (584)
  • Customer Service
    3.7 (535)
  • Warranty Claim MadeYes (17) · No (551)
  • Purchase Price$4,681.94
  • Timeliness
    3.8 (164)
  • Job Satisfaction
    3.9 (158)
  • Rates and Fees
    3.9 (148)
  • Installation
    4.0 (471)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Barbara

BarbaraHunter Region, NSW

lost Isolarclous pass codes

published

Communication has been excellent and the entire process has been great. arranging with trades people to install and connect was arranged and carried out smoothly. The company has conducted them selves in a very professional manner.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

296 reviews
Ad
Leighton S.

Leighton S.Wide Bay-Burnett, QLD

  • 2 reviews

The worst company I have yet to deal with

published

Called up about the pending installation, get told over a couple months I’ll get a call back. Never once got a call back. Just wanting final quote.. On the phone to the installation manger, get told he will send me an email because every part of my journey was made difficult by bad service. He never sent the email or better yet still didn’t send me the final quote after they got here on site to check the job out. (This is for a double installation)

Without going into too much detail, I can’t think of a worse company to deal with over the phone.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
clay

claySouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Do your home work on this company before using

published
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Yosip S.

Yosip S.

  • 2 reviews
  • Verified

Unqualified staff ,after 2 months installed System that isn't running yet. my roof is leaking they know & don't care.

published

installation took 2 months, System still is not working there will be delay another 2 weeks from electricity company. My neighbor went with Arise solar took him only one week. beside my roof is leaking too.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes

Great Customer Service

published

The original installation couldn't be activated as some of the wiring wasn't done correctly. That was quite disappointing and the Energex electrician who logged the defect notice called it sloppy work.

However, Emilia from Sunboost was helpful in getting this resolved and constantly kept me informed.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Jan G.

Jan G.Queensland

  • 2 reviews
  • 1 like

was considering contacting this company again after failed installation from another company

published

After failed install from another company I was considering returning to this company after having received a quote prior to other company. So glad I read the negative reviews -seems like I would have been in a whole world of hurt yet again. Do not bother to contact me as I have no interest in dealing with yet another dodgy business

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

296 reviews
Ad
David

DavidSouth East Queensland, QLD

Very Happy and sytem is working as it should. So far so good.

published

The installation went smoothly, though the weather did cause the need for a second day to be arranged. Totally out of the boy's control. Everything appears neat and tidy. The system seems to do it's job.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Jessie

Jessie

  • 2 reviews

Installation Issues

published

Selling & Installation Fast,unfortunately solar system is not generating enough energy.It takes a month to resolve a simple & careless issue regarding one of the solar panel switch.They should check everything before they leave my house to avoid stressful one month of waiting.Needs more improvement on installation to avoid unsatisfactory & sour taste to the Customers mouth.
Thanks to "Alexander"Service Executive"for resolving this issues.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Mouk

MoukCanberra 2600, ACT

Working Okay so far!

published

The service team promptly returned all my calls and resolved all problems. They were not familiar with the SMA inverters but they have arranged SMA expert for help with connection to wifi. Thank you

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Craig A.

Craig A.Sydney, NSW

Good Price - Clean Installation

published

Good price compared to competitors, good communication both by phone and follow-up emails and nice clean installation. Job install was done in one day by a team of 4. Make sure you get 370 watt panels for best energy production.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Brad

BradHunter Region, NSW

  • 2 reviews

Quick Install & no hassles

published

The communication was very good throughout the whole process & the install was completed in one afternoon with no issues at all, Very happy with the service and outcome. Good job.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Snehal

Snehal Sydney, NSW

Inverted Technical Issue

published

Great work by Emma and SUNBOOST team to resolve the technical fault and the issue was resolved smoothly and service was back to normal thank you SUNBOOST and Emma for resolving it

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

296 reviews
Ad
Jim

JimSydney Surrounds, NSW

  • 2 reviews
  • 12 likes

Minus 10 as a star rating

published
2 comments
Sunboost
Sunboost T.Sunboost
Jim
Jim
Similar opinion? Write a review on ProductReview.com.au!
Tracy

TracySydney, NSW

  • 2 reviews

They will not leave me alone!

published

After my complaint and my review from 6months ago, I even stated in my review that I will not be doing business with this company. Then a little while ago, maybe a month or so ago, I received another phone call to consider their business to install a solar system. I told the caller that I have already purchased a solar system through another company and was very happy with their service and installation.

Today, I received another phone call! Sunboost wanted to offer me some sort of special on a solar system installation. Sunboost seems to be very pushy and refuse to understand the phrase, "No, I do not want your business," and they don't seem to understand, "Leave me alone, stop calling me."

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Mark.

Mark. South East Queensland, QLD

Completely incompetent.

published
1 comment
Sunboost
Sunboost T.Sunboost

Hi Mark,
We apologize for the inconvenience caused. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
eclcreations

eclcreationsSouth-Eastern Region, NSW

Great support from the best solar company around

published

Solar was installed on time exactly as expected. The staff were very courteous and not pushy. A pleasure to deal with. Minor issue the day after installation and they sent a technician out on a saturday at no charge and addressed the issue immediately. Great service with a smile.

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes

Good Results so Far

published

Install Team - Ryan, were very efficient and appeared to complete everything required ASAP, and answered our questions professionally.

Communication with the Sunboost install team and follow up Communication was/is Poor. The terms and conditions clearly state that the Customer is responsible for contacting their energy provider for Net meter install/connection, which I did. I Day later Sunboost then provided the required documentation to my energy provider, which caused a duplication of work orders, delays and no assistance from the Sunboost team!

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Tony

TonySouth-Eastern Region, NSW

Happy Customer

published

Arrived at the predetermined day & time. Was very effective and efficient with the installation and decommissioning of the old one. Very friendly and happy tradies who did the work. Pity they left dirty finger marks on the internal man hole..

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

296 reviews
Ad

Great job

published

The installation team were great they were polite did a neat and tidy job did Exactly what I asked Edward from Sunboost was good but he just needs to work on his communication

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

Sunboost Solar Panels

published

Great service from Ryder at Sunboost throughout process of getting solar panels
SB171989
Cannot wait for the solar panels to help reduce energy costs !!

Great to see national solar companies installing in regional areas as well

1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!
Page 4 of 30
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

Visit official website

Other Solar Panel Installers

Previous
Next

See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.