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Sunboost

Sunboost (page 5 of 45)

4.6 from 4,101 reviews · View Statistics

Reviews

  • Value for Money
    3.8 (541)
  • Product Quality
    3.7 (491)
  • Return Claim MadeYes (20) · No (572)
  • Customer Service
    3.6 (589)
  • Warranty Claim MadeYes (22) · No (562)
  • Purchase Price$4,635.25
  • Timeliness
    3.8 (173)
  • Job Satisfaction
    3.9 (162)
  • Rates and Fees
    3.9 (152)
  • Installation
    4.0 (513)
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Reviewer Photos & Videos

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Doug

DougPerth, WA

Customer Sales Service from Tony

published

Tony is a good honest sales rep who is eager to assist with any of my queries and doubts. When there was a good deal, he helped me secured it by placing a deposit and he ensures me that it will be refunded if I decided not to proceed with Sunboost. After decided not to proceed, Tony was understanding with the reason I gave. He refunded my deposit with no hassle and have an email receipt confirmation that it's been refunded.

1 comment
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Ever Power Solar

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287 reviews
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Alan

AlanMcKellar 2617, ACT

Canberra ACT Solarboost 7.5kw rooftop solar panel Installation

published

While it took time getting to installation, it was fast and efficient once begun. Installers managed to fit maximum panels possible for available space. Emma@sunboost gave very patient and helpful phone and email guidance re wifi/logger connection process.
System generating well.

1 comment
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Frank

FrankPerth, WA

WARNING - very bad experience with Sunboost

published

During the installation process my Makita cordless drill (located in a locked garage on a workbench 1 meter away from where the inverter was installed) went missing.
Sunboost was not interested.
It made for a very unpleasant experience.

3 comments
Sunboost
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Frank
Frank
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Dingo

DingoWide Bay-Burnett, QLD

  • 3 reviews
  • 5 likes
  • Verified

Very Poor Customer Service

published
2 comments
Sunboost
Sunboost T.Sunboost
Dingo
Dingo

Update.....Sunboost finally rang me and have said my installation will be on March 3rd.

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Great service

published

Had trouble finding my house as was new build in a new street had to send lots of photos
Installing team was great n was able to answer all questions
Great job

1 comment
Sunboost
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A Fault with the system

published

We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.

1 comment
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Ever Power Solar

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Great service

published

Had an issue on inverter showing an error code.Rang Sunboost solar..sent some photos over the email. Talked to Jasper over the phone...guiding me to restart process...have the inverter up n running again .
Thank you Jasper.

1 comment
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Aussie

Aussie

  • 3 reviews
  • 6 likes

Will not fix the damage

published

Install = was ok apart from the inverter is way to high to read it.
Damage = leaving rivet ends all over the driveway to puncture tyres and a huge burnout mark on my brand new driveway.
Refused to fix it. Installer said it wasn't them but my CCTV and a witness said otherwise . Been arguing for a month now to have it cleaned as [Name Removed] passed the buck to management who pass the buck to the installer and round again and again. I will never be using this company ever again. Just wait until a better company has a special on. Plus I wanted a 6kw & only got 5.

2 comments
Sunboost
Sunboost T.Sunboost

Dear Customer,
We apologize for the inconvenience caused whilst dealing with us. we request you to kindly help us with your quotation number and we assure you to get back to you with best solution at the earliest.
Regards,
Sunboost Online.

Aussie
Aussie

Fix my Driveway then we will talk . So far you've done Nothing.

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Belinda

BelindaMid North Coast, NSW

  • Verified

Cant believe we waited so long!!

published

Everyone from the first phone call inquiry to the install has been very helpful and knowledgeable. The install was quick and the installers pleasant and kept everything clean when they left. John sat down and went through the booklet and explained everything to me and didn't leave until I understood everything.

1 comment
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Gina w.

Gina w.Sydney, NSW

Job well done

published

About 2 weeks ago we had the solar panels installed, the workers completed the job in a timely manner. The process from start to finish has so far been a smooth process. Staff were friendly and helpful. Thankyou to the team.

1 comment
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Hiran

HiranSydney, NSW

Solis wi-fi setup Project: 214411

published

Carter from Sunboost was EXCELLENT. 5 STAR. However the process of setting up the wi-fi was a long and difficult process technically and took a few days. We've hopefully got there on Day 5 or 6. I'll know from tomorrow till the end of 7 days. Phone app readings and presentation are different to monitoring on line. Which is better and which is more accurate? Dongle only works on 1 out of 4 routers in the house. This is somewhat inconvenient. Anyway I'll reserve judgement till next week. But again, Carter was patient and excellent.

1 comment
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Truc Tran

Truc TranMetropolitan Adelaide, SA

Happy customer

published

Thanks Ryder (solar service executive) and technical team. Really professional and helpful sercive. Take good care customer 's request.
Recommend this company.

1 comment
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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LB

LB

  • 4 reviews
  • 9 likes

DO NOT USE THIS COMPANY!!!!!!

published
2 comments
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LB
LB
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Jay

JayGreater Melbourne (Outer), VIC

Fixing solar panel fitting problem.

published

Noah (Solar Service Executive) Solved the issue. I’m happy with the service. Thank you so much for solving the solar panel fitting problem.

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martinhey

martinheySydney, NSW

Not great - SB183289

published
1 comment
Sunboost
Sunboost T.Sunboost

Hi Martin,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to allow us sometime and we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

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Prompt Service

published

Installation appeared seamless - language barrier was a little difficult at times however installation appeared to be ok overall. very polite installers :)

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Paul 22nd January 2021

Paul 22nd January 2021Sydney Surrounds, NSW

Customer service a Tremendous help

published

Up to now - everything has been excellently handled. The Solar on the roof was full-on as they didn't mess about. The electrician down the side was bright and cheery and a very neat job. And the customer service was always easy to contact or checking up.

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Job SB215601 - Great Work Ryder

published

Had a problem with our system and after being given the run around by a couple of customer service staff i spoke with Ryder who couldn't have been any more helpful. He had our problem sorted and someone there to fix it with in a couple of weeks. Thanks Ryder.

1 comment
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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Disappointed

Disappointed South East Queensland, QLD

DO NOT TOUCH THIS COMPANY

published

As per many negative reviews this company has them at the end of their reviews on there website. This call centre isn’t in Australia and you will get hassled by someone who appears to be in India. Be prepared to be hassled!! Take your deposit and you have to fight with them to get it back or cancel your quote. They do not know what they are doing and are India sales people not experts. They sent photos of a layout for solar panels that wasn’t my house!!!
They use Australian sports people but DO NOT TOUCH THEM!!

3 comments
Sunboost
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Disappointed
Disappointed

I spoke with Logan and a manager yesterday who said they would cancel my quote and return my deposit. I sent Logan another email this morning and still no reply. Please arrange for my deposit to be returned ASAP.
SB243565

Sunboost
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Sumaiya H.

Sumaiya H.Sydney, NSW

Good service

published

The installation team was on time and very professional and they finished the job on time.
The entire team of sunboost is very helpful and co-operative.

1 comment
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Page 5 of 45
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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