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Sunboost
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After replacement inverter all seem to be going great
Install went fast and no problems, had trouble with inverter, Noah and Curtis got that sorted and has been replaced, going good now. Very happy, soon I will be installing another system and will contact Curtis to hopefully do another deal.
- 8 reviews
- 6 likes
Very rude
I made an inquiry about getting solar I asked the salesman for a quote and I told him I would have a look at it and call him back he has rang me every day sometimes 3 or more times a day telling me I need to pay the deposit or he can’t give me the special price when I told him I wanted to look at all the quotes I got he told me that I’m being silly and I need to pay the deposit so I told him don’t call me I’ll call him
That day he rang me another 2 times at the end I told him no more he then said if you don’t pay now I will have to pay full price or buy it from someone else I will never recommend sunboost solar very rude and to pushy
Dear Customer,
We genuinely apologize for the inconvenience caused to you while dealing with us. We request you to kindly help us with your contact details on service@sunboost.com.au and we assure th...
Read moreat you will not be receiving any calls from our end henceforth.
Thank you
Very helpful in the wifi setup with thanks to Ethan.
Panel installation was very succesful.
Nil issues. Highly recommend sunboost to everyone.
Great customer service from Justin at sunboost!
Kind Regards, Team Buss ok :)
Dear Anita & Sean,
We thank you for giving us an opportunity to serve you. We are happy to learn that our team was excellent in delivering the services. We also appreciate your kind gesture for recom...
Read moremending us. We'll ensure to deliver up to the best of our services to keep your solar system usage hassle-free.
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Good service
Very easy and simple to understand. The micro phone was a bit hard to understand, but that was fine. Called me immediately to help me with my problem. Very Nice
Dear Matt,
Thank you for sharing your feedback! We apologize for the microphone issue that you felt while dealing with our team, your feedback has been forwarded to our IT department. We are happy to...
Read more learn that the issue was resolved by our customer service team promptly. Rest assured, we'll ensure to deliver up to the best of our services to keep your solar system usage hassle-free.
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Good customer support and value for money
It was not bad.I had issues with wiring but they sorted everything.I asked for 25 mm cable they install 15 and after that they replaced it.switch board upgrade was just okay.Amy from support team is fantastic and Fiona from sales
Dear Bhuller,
We are happy to learn that our team has been able to make your solar journey a pleasant and memorable one, We appreciate your kind gesture of putting up this review with positive word a...
Read morebout your overall experience. We'll ensure to deliver up to the best of our services to keep your solar system usage hassle-free.
Sunboost solar install
Installation was completed promptly on the booked date They did a good job of going through the options and tailoring it to what I was after. I was happy with the outcome
Dear Jgra,
We thank you for giving us an opportunity to serve you. It is indeed a great pleasure to know that you had an amazing experience dealing with our team! It is these kinds of reviews that ke...
Read moreep us motivated. We hope you enjoy the savings your solar system bring for many years to come.
Great
Ethan helped me to connect the wifi to the fronius. It took us 3 hours to do the wifi connection. We went through several procedures that were a little bit complicated but with his help it was easier and much understandable.
Dear Nazdana,
We are glad to hear that our team made things easy for you during your Wi-Fi set up. We'll ensure to deliver up to the best of our services to keep your solar system usage hassle-free....
Read more We hope you enjoy the savings your solar system bring for many years to come.
Excellent service and value for your money
Great service and value for your money Installation on time very pleasant team working efficiently. Company have been very helpful answering all my calls and questions quickly and pleasantly. I like being able to talk on the phone rather than all on internet
Dear Sharada,
We thank you for sharing your valuable feedback with us for the overall experience dealing with our team, we are glad to know that the installation was done as per your expectations. We...
Read more'll ensure to deliver up to the best of our services to keep your solar system usage hassle-free.
- 2 reviews
Good product for price but….
My second Sunboost system. They were great to work with so I bought another at a new house. Everything was done in a timely manner but I was not impressed with the installers. Let my dog out three times and didn’t care.
When everything was good to go the system wouldn’t work. Sunboost was excellent in their customer service to try and resolve the matter over the phone, but nothing worked. Here is where it went downhill.
They asked me to contact my electricity provider for a frequency report. Long story short was I was given the run around fro...
Dear Customer,
Thank you for getting back to us with your concern to us. We apologize for the disappointment you may have faced going through this. We request you to kindly help us by sharing your qu...
Read moreotation number here and we assure that we will be assessing your situation at the earliest with further investigation & get back to you with the detailed report.Find out how Sunboost compares to other Solar Panel Installers
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Periodic service
Arrived on the day agreed. The service man introduced himself. He was polite and professional explaining the process and approximately how long the process would take, before he started. Following
completion reported the condition
prior to cleaning and then the improved condition afterwards
Dear Michael,
We are pleased to provide you with our product and services to your satisfactory level. We will ensure that we keep up with your expectations and the very best of customer service standards. ...
Read more Please do not hesitate to contact us for any queries or concerns regarding your solar system. We are happy to help in any manner we can. Be safe. Regards, Sunboost Online.Get quotes from Solar Panel Installers servicing your area
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Good support service
Installation was smooth. Solar panels look very neat and tidy.
Sunboost has support service, which I needed and greatly appreciate!
Nora promptly assisted me with setting up the WiFi and inverter. Thanks again Nora
Dear Kim,
We are pleased to provide you with our product and services to your satisfactory level. We are glad to hear that our team made things easy for you during your Wi-Fi set up. Sunboost is look...
Read moreing forward to serve your contacts with same dedication and services.
Great service
Great experience so far sales reps easy to deal with installer very professional and done a great job company reps have kept in contact all the way through process looking forward to when meter is change and system is ready to go
Dear Terry,
We thank you for sharing your valuable feedback with us for the overall experience dealing with our team, we are glad to know that the installation was done as per your expectations. Cong...
Read moreratulations on going green and doing your bit for the environment.
Very pleased with product and service
Very pleased with the assistance provided by Amy and Kamal.
They were very patient with me while helping resolve a problem we had at my WiFi system when the sola system was installed.
Thank you
Dear Ken,
We are pleased to provide you with our product and services to your satisfactory level. We are glad to hear that our team made things easy for you during your Wi-Fi set up. Sunboost is look...
Read moreing forward to serve your contacts with same dedication and services.
Setting up and connectin to the plant
The operator Amy was excellent help until the matter was resolved.
She rang back many times to make sure It is working and connected.
During our conversation, she and Kavya was very polite, helpful and professional.
Dear Radhika,
Thank you for taking out time to put up a review for us! We are glad to know that our service team was able to sort your issue & resolved it promptly, your feedback is forwarded to the ...
Read moreteam member & they are equally happy. We'll ensure to deliver up to the best of our services to keep your solar system usage hassle-free.
I have now fitted four solar systems from Sunboost and haven't had a problem
Installation went smoothly although they wouldn't put on my ground mount even though the mount was stronger than the building the panels were fitted too, I could have turned my ground mount into a garden shed and it would have been ok
Dear Mitch,
We thank you for considering us and for giving us the opportunity to serve you again. We're delighted to learn about your satisfying experience dealing with our team. We'll ensure to deli...
Read morever up to the best of our services to keep your solar system usage hassle-free.Find out how Sunboost compares to other Solar Panel Installers
Know better, choose better.
Questions & Answers
Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton
Hi, How can I set up my mobile to monitor my sunboost system?
Sorry Peter I have not done mine yet. Bob
Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.
I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).
The installers made some comments about the need to run conduit and have an electrician to install.
Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.
I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.
Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.
One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.
I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system
We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?
I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.
Rachael
Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.
Get an answer from our members and Sunboost representatives
Details
| Category | Online Shops, Solar Panel Installers and Solar Retailers |
|---|---|
| After Sales Service | Yes |
| Solar Connection Type | Grid-Connected and Hybrid |
| Services Provided | Installer and Solar Product Retailer |
| Clean Energy Council Recognition | None |
| Solar Connection Type | Grid-Connected and Hybrid |
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Great service, very prompt and happy
Happy customer
Overall a good experience
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Dear Andy,
We thank you for giving us an opportunity to serve you. We are happy to learn that our team was excellent in delivering the services. We also appreciate your kind gesture for considering t...
Read moreo install another system from us. We'll ensure to deliver up to the best of our services to keep your solar system usage hassle-free.