- Sign in
- Write a review
Sunboost
Reviewer Photos & Videos
Frank SchaechtiliIllawarra, NSW
Hook up was good but reply to problem slow
Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day
1 comment
Similar opinion? Write a review on ProductReview.com.au!
KenSydney, NSW
Solar power, help save on bills
The installation was done without too much effort on my part.
I have had problems getting the technical side understood in relation to the inverter, and using the hardware. I have recently had help from Monica getting started.
SB237568
1 comment
Sunboost T.Sunboost
Hi Ken,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope... Read more
Similar opinion? Write a review on ProductReview.com.au!
Sunboost professional sales and installation team.
I am very happy about sunboost sales and installation team. These team are professional, well behaved and good communicator. Solar installation was smooth and tidy. Nothing has damaged on my roof.
1 comment
Sunboost T.Sunboost
Hi Rahman,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h... Read more
Similar opinion? Write a review on ProductReview.com.au!
Find out how Sunboost compares to other Solar Panel Installers
Know better, choose better.
eclcreationsSouth-Eastern Region, NSW
Great support from the best solar company around
Solar was installed on time exactly as expected. The staff were very courteous and not pushy. A pleasure to deal with. Minor issue the day after installation and they sent a technician out on a saturday at no charge and addressed the issue immediately. Great service with a smile.
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.... Read more
Similar opinion? Write a review on ProductReview.com.au!
Get quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
Good Results so Far
Install Team - Ryan, were very efficient and appeared to complete everything required ASAP, and answered our questions professionally.
Communication with the Sunboost install team and follow up Communication was/is Poor. The terms and conditions clearly state that the Customer is responsible for contacting their energy provider for Net meter install/connection, which I did. I Day later Sunboost then provided the required documentation to my energy provider, which caused a duplication of work orders, delays and no assistance from the Sunboost team!
1 comment
Sunboost T.Sunboost
Hi Pam,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope... Read more
Similar opinion? Write a review on ProductReview.com.au!
TonySouth-Eastern Region, NSW
Happy Customer
Arrived at the predetermined day & time. Was very effective and efficient with the installation and decommissioning of the old one. Very friendly and happy tradies who did the work. Pity they left dirty finger marks on the internal man hole..
1 comment
Sunboost T.Sunboost
Hi Tony,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
Similar opinion? Write a review on ProductReview.com.au!
Great job
The installation team were great they were polite did a neat and tidy job did Exactly what I asked Edward from Sunboost was good but he just needs to work on his communication
1 comment
Sunboost T.Sunboost
Hi Lee,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope... Read more
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Sunboost Solar Panels
Great service from Ryder at Sunboost throughout process of getting solar panels
SB171989
Cannot wait for the solar panels to help reduce energy costs !!
Great to see national solar companies installing in regional areas as well
1 comment
Sunboost T.Sunboost
Hi Colin,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho... Read more
Similar opinion? Write a review on ProductReview.com.au!
DougPerth, WA
Customer Sales Service from Tony
Tony is a good honest sales rep who is eager to assist with any of my queries and doubts. When there was a good deal, he helped me secured it by placing a deposit and he ensures me that it will be refunded if I decided not to proceed with Sunboost. After decided not to proceed, Tony was understanding with the reason I gave. He refunded my deposit with no hassle and have an email receipt confirmation that it's been refunded.
1 comment
Sunboost T.Sunboost
Hi Doug,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
Similar opinion? Write a review on ProductReview.com.au!
Find out how Sunboost compares to other Solar Panel Installers
Know better, choose better.
AlanMcKellar 2617, ACT
Canberra ACT Solarboost 7.5kw rooftop solar panel Installation
While it took time getting to installation, it was fast and efficient once begun. Installers managed to fit maximum panels possible for available space. Emma@sunboost gave very patient and helpful phone and email guidance re wifi/logger connection process.
System generating well.
1 comment
Sunboost T.Sunboost
Hi Alan,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
Similar opinion? Write a review on ProductReview.com.au!
Get quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
IainSouth East Queensland, QLD
Referral Payment
I installed a 12.6 system two years ago and referred a friend with Sunboost promising a $100 referral. The friends system was completed almost two years ago and I've been emailed this company requesting payment of the referral.....but noting !! A scam it would appear. Trading Standards have been notified and I understand I'm not the first person they've done this to.
3 comments
Sunboost T.Sunboost
Hi Lain,
We apologise for the inconvenience caused to you whilst dealing with us. Please be assured that this is not a common Sunboost practise. We request you to kindly help us with your quotation n... Read more
I have done so already. Refer to your sales rep called Nathan who has been emailed a few times now.
Sunboost T.Sunboost
Hi Lain,
Thank you for your reply, we will look into and get back to you at the earliest.
Regards,
Sunboost Online.
Similar opinion? Write a review on ProductReview.com.au!
Great service
Had trouble finding my house as was new build in a new street had to send lots of photos
Installing team was great n was able to answer all questions
Great job
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.... Read more
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
John Mc Cormick
- 2 reviews
A Fault with the system
We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.
1 comment
Sunboost T.Sunboost
Hi John,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
Similar opinion? Write a review on ProductReview.com.au!
Satisfied customer Sydney, NSW
Great service
Had an issue on inverter showing an error code.Rang Sunboost solar..sent some photos over the email. Talked to Jasper over the phone...guiding me to restart process...have the inverter up n running again .
Thank you Jasper.
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
... Read more
Similar opinion? Write a review on ProductReview.com.au!
BelindaMid North Coast, NSW
- Verified customer
Cant believe we waited so long!!
Everyone from the first phone call inquiry to the install has been very helpful and knowledgeable. The install was quick and the installers pleasant and kept everything clean when they left. John sat down and went through the booklet and explained everything to me and didn't leave until I understood everything.
1 comment
Sunboost T.Sunboost
Hi Belinda,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ... Read more
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Sunboost compares to other Solar Panel Installers
Know better, choose better.
Gina w.Sydney, NSW
Job well done
About 2 weeks ago we had the solar panels installed, the workers completed the job in a timely manner. The process from start to finish has so far been a smooth process. Staff were friendly and helpful. Thankyou to the team.
1 comment
Sunboost T.Sunboost
Hi Gina,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
Similar opinion? Write a review on ProductReview.com.au!
Get quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
HiranSydney, NSW
Solis wi-fi setup Project: 214411
Carter from Sunboost was EXCELLENT. 5 STAR. However the process of setting up the wi-fi was a long and difficult process technically and took a few days. We've hopefully got there on Day 5 or 6. I'll know from tomorrow till the end of 7 days. Phone app readings and presentation are different to monitoring on line. Which is better and which is more accurate? Dongle only works on 1 out of 4 routers in the house. This is somewhat inconvenient. Anyway I'll reserve judgement till next week. But again, Carter was patient and excellent.
1 comment
Sunboost T.Sunboost
Hi Hiran,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho... Read more
Similar opinion? Write a review on ProductReview.com.au!
Truc TranMetropolitan Adelaide, SA
Happy customer
Thanks Ryder (solar service executive) and technical team. Really professional and helpful sercive. Take good care customer 's request.
Recommend this company.
1 comment
Sunboost T.Sunboost
Hi Truc,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
Similar opinion? Write a review on ProductReview.com.au!
JayGreater Melbourne (Outer), VIC
Fixing solar panel fitting problem.
Noah (Solar Service Executive) Solved the issue. I’m happy with the service. Thank you so much for solving the solar panel fitting problem.
1 comment
Sunboost T.Sunboost
Hi Jay,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope... Read more
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Prompt Service
Installation appeared seamless - language barrier was a little difficult at times however installation appeared to be ok overall. very polite installers :)
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
JohnnyThundersasked
I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).
The installers made some comments about the need to run conduit and have an electrician to install.
Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.
I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.
Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.
1 answer
One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.
I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system
Paul J.asked
We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?
7 answers
I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.
Rachael
Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.
QLDZDRasked
is there hidden extra charge for houses with 3 phase electricity?
2 answers
Sunboost T.Sunboost
Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.
Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”
Details
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Solar Connection Type | Grid-Connected and Hybrid |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Recognition | None |
Solar Connection Type | Grid-Connected and Hybrid |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Sunboost T.Sunboost
Hi Frank,
board. We apologize for the delay in services for you. We request you kindly help us with your quotation number. We also assure you that we will take this feedback positively and will thrive our best to render the best and quickest services in future.Thank you for taking out time to put up a review for us! We are happy to learn that you had a good experience while dealing with us for installation. It is indeed a pleasure to have you on ... Read more