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Sunboost
4.6 from 4,677 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.3 (504)
  • Product Quality
    4.1 (465)
  • Return Claim MadeYes (11) · No (547)
  • Shipping
    4.0 (1)
  • Customer Service
    4.1 (535)
  • Timeliness
    4.0 (201)
  • Job Satisfaction
    4.2 (207)
  • Rates and Fees
    4.1 (187)
  • Installation
    4.3 (498)
  • Warranty Claim MadeYes · No (575)
  • Purchase Price$4,145.62
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Pete
PeteHunter Region, NSW

Good price and good service

published

From start to finish the team at Sunboost was helpful and professional. I was looking and comparing many others however I could not beat the price and follow up services. I would not hesitate to recommend them again.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Solis 5G
Warranty Claim MadeNo
Purchase Price$4,200.00
Sunboost
Sunboost T.Sunboost

After replacement inverter all seem to be going great

published

Install went fast and no problems, had trouble with inverter, Noah and Curtis got that sorted and has been replaced, going good now. Very happy, soon I will be installing another system and will contact Curtis to hopefully do another deal.

Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased NOT SURE
Warranty Claim MadeNo
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost

Good customer support and value for money

published

It was not bad.I had issues with wiring but they sorted everything.I asked for 25 mm cable they install 15 and after that they replaced it.switch board upgrade was just okay.Amy from support team is fantastic and Fiona from sales

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size35 KW
Panel Purchased Trina honey 370
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Great

published

Ethan helped me to connect the wifi to the fronius. It took us 3 hours to do the wifi connection. We went through several procedures that were a little bit complicated but with his help it was easier and much understandable.

Value for Money
Product Quality
Customer Service
Trustworthiness
Incentivised Review No
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Michael H
Michael HCentral West, NSW

Periodic service

published

Arrived on the day agreed. The service man introduced himself. He was polite and professional explaining the process and approximately how long the process would take, before he started. Following
completion reported the condition
prior to cleaning and then the improved condition afterwards

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$350.00
Sunboost
Sunboost T.Sunboost

Great service

published

Great experience so far sales reps easy to deal with installer very professional and done a great job company reps have kept in contact all the way through process looking forward to when meter is change and system is ready to go

Value for Money
Product Quality
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size13 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Very pleased with product and service

published

Very pleased with the assistance provided by Amy and Kamal.
They were very patient with me while helping resolve a problem we had at my WiFi system when the sola system was installed.
Thank you

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Setting up and connectin to the plant

published

The operator Amy was excellent help until the matter was resolved.
She rang back many times to make sure It is working and connected.
During our conversation, she and Kavya was very polite, helpful and professional.

Value for Money
Customer Service
Job Satisfaction
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
leanne
leannePerth, WA

New inverter installed

published

Our inverter was faulty so a new one has been installed at no cost to us which was good. I was happy with the technicians that came to the house but I had difficulty with understanding the sunboost rep Emma I was dealing with over the phone. She was very friendly and polite, wanted to help me but I felt more and more frustrated with trying to get my needs met due to the communication. As a person she was very kind but to deal with these problems I found it a challenge. We are now dealing with a huge bill from synergy which was sent after the problems with our faulty inverter. Wifi set up instructions provided were hard to work out

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
System Size5 KW
Panel Purchased Seraaphim Poly Silver Phrame
Warranty Claim MadeNo
Purchase Price$4,691.00
Sunboost
Sunboost T.Sunboost
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mitch
mitchFar West, NSW

I have now fitted four solar systems from Sunboost and haven't had a problem

published

Installation went smoothly although they wouldn't put on my ground mount even though the mount was stronger than the building the panels were fitted too, I could have turned my ground mount into a garden shed and it would have been ok

Value for Money
Product Quality
Customer Service
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Astronergy Astrosemi 330W Black Frame 120 Half-Cut Cells Mono
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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  • Verified

Installing Solar with Sunboost will be a game-changer!

published

SB228272
" We have had The Sunboost team install 9.9 kW Solar unit with 27 Trina Panels with 2 Solis 4G 5 kW Inverters to our property on the south coast NSW. The process took 8 months due to a number of setbacks but we finally had the installation team this week to install. We are awaiting the final connection with wifi setup after our electricity provider comes to certify our connection. We are so looking forward to the final paperwork being completed and thank all the Sunboost team for their assistance throughout this process. Their price was reasonable and despite delays, we will be happy with our new Solar system."

Incentivised Review No
System Size9.9 KW
Panel Purchased Trina
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Trevor S.
Trevor S.Perth, WA

Good system, struggle with getting them back to adjust panels and trim the rails.

published

I would not listen to the salesman, request a power requirement appraisal, ask how big you can go, and whether you are allowed to maximize to a zero power bill.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Longi 370W
Warranty Claim MadeNo
Purchase Price$4,300.00
Sunboost
Sunboost T.Sunboost

Technical support

published

Nora assisted me to to get connected so that we could monitor our solar.
She talked me through each step and was very patient. Nora had the knowledge to help fix my problem and was pleasant to speak with.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Solar Installation

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size13 KW
Panel Purchased Trina
Warranty Claim MadeNo
Purchase Price$6,500.00
Sunboost
Sunboost T.Sunboost
James Gardner
James GardnerLaunceston, TAS

I wasnt on site during the install but all seems fine since !

published

very prompt ! from the get go until post install Sunboost remained on the front foot and delivered our solar panels and had them installed next to our existing panels. So far all good !

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$4,899.00
Sunboost
Sunboost T.Sunboost
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Page 1 of 23

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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