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Sunboost
4.6 from 4,335 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,847)
  • Product Quality
    4.7 (2,678)
  • Return Claim MadeYes (67) · No (2,846)
  • Customer Service
    4.8 (2,998)
  • Warranty Claim MadeYes (105) · No (2,812)
  • Purchase Price$4,119.91
  • Timeliness
    4.7 (1,123)
  • Job Satisfaction
    4.8 (1,116)
  • Rates and Fees
    4.7 (1,025)
  • Installation
    4.8 (2,721)
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Arthur
ArthurWide Bay-Burnett, QLD

Solar system

published

The system is great, has made a huge difference to our electricity bill.
Sunboost were easy to deal with.T.he installation company was professional & pleasant
We were very happy with the company

Value for Money
Product Quality
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

306 reviews
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Very good service, cannot fault

published

Very happy with the install and installers, very nice fellas and high quality of work.
The support guys at Sunboost constantly keeping me up to date with any changes and we’re very helpful.

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

HoaDuong
HoaDuong Perth, WA

Reduce energy cost

published

Sunboost helps us to install solar panels in our house, during the last two years, it already helped us to reduce the cost energy bill. Any problems or questions, Cameron (the team member) always try to help to solve out. We are very happy with the service and will recommend to my friends about them.

Value for Money
Product Quality
2 comments
Sunboost
Sunboost T.Sunboost
HoaDuong
HoaDuong

We are very happy to your service: fast response and properly solved any issues.
We would like to thank you for your service and will recommend to our friends.
Kind regards,
HoaDuong

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Michael
MichaelSouth East Queensland, QLD
  • Verified

Great to deal with, followed up all questions.

published

From the start to the finish,they could not be more helpful. I made a few changes and wanted more technical information from them and it was no problem. The installers were great and left the place clean and tidy. Great team.

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
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Nishad Samad.
Nishad Samad.Moncrieff 2914, ACT

Sun boost Solar installation.

published

Excellent and efficient team with updates provided from the beginning.

The installers were efficient and tidied up the place, again excellent communication through out. The work is of very high level.

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost

great service

published

Lucy was great and very helpful, she was very understanding and helped me to get the wifi network up and running. i am very happy with the service. would recommend

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

306 reviews
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Inverter not working

published

Emma was very helpful & patient with the process of resetting my inverter , she sent info via emails to assist me, she also offered help in setting up my wifi connection to the system,

Customer Service
Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Shelley
ShelleyNorthern Region, NSW

Hector

published

Straight from the beginning he was able to troubleshoot. Instructions very clear and easy to follow. Managed to solve the problem.Hector was very pleasant, understanding as I am not great with technology and exceptionally helpful.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost

Very happy

published

Very happy with the job. The installers did leave some waste behind and trampled the garden beds a little. However they were quick and it appears they have done a good job

Product Quality
Trustworthiness
1 comment
Sunboost
Sunboost T.Sunboost
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katana 123
katana 123AU
  • 2 reviews

best solar system

published

Installers were friendly, professional and left the area very clean. panels look great. They arrived when they said and worked until the job was complete. The internal wiring was very neat also.

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
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Krish
KrishVictoria

Sunboost good price and quality

published

I highly recommend sunboost for price and quality. The install team were great, multiple calls before, during and after to ensure all was going to plan. Overall experience was good.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Martin C.
Martin C.Central, SA

Very quick, vey good!

published

The lead time was very quick, the install team were great, multiple calls before, during and after to ensure all was going to plan. I would recommend Sunboost to others.

Value for Money
Trustworthiness
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

306 reviews
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Kim
KimSouth East Queensland, QLD

Installed but no idea of what to do!

published
Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Alan Donoghoe
Alan DonoghoePerth, WA

Thanks I will see how the System works

published

The only problem is that I was not able to talk to your Installers in Perth.
All communications came from Sydney. I like to talk to local a business & workers.
Unfortunatly the installers had to do the job through intermittent rain

Product Quality
Trustworthiness
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Laura
LauraCentral, SA

Excellent- Great company to go through

published

Everything was a quick and simple process.
They explained everything and were extremely helpful, even called back to ensure I knew how to set up and navigate the app so that I knew what I was generating daily .

Value for Money
Product Quality
1 comment
Sunboost
Sunboost T.Sunboost
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Page 1 of 270
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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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