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Sunboost
4.6 from 4,322 reviews · View Statistics

Reviews

  • Value for Money
    4.3 (444)
  • Product Quality
    4.2 (405)
  • Return Claim MadeYes · No (503)
  • Customer Service
    4.2 (464)
  • Warranty Claim MadeYes (15) · No (472)
  • Purchase Price$4,165.78
  • Timeliness
    4.0 (159)
  • Job Satisfaction
    4.2 (156)
  • Rates and Fees
    4.1 (146)
  • Installation
    4.3 (433)
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Julia I.

Julia I.Illawarra, NSW

  • 2 reviews

Installation quick neat and tidy. Contact due to bad weather period- very efficient, overall excellent service.

published

quick neat and efficient- no mess left. We had a question re roof lay out of panels-as we have a multi-level roof. This was not answered until the day of installation.

Value for Money
Trustworthiness
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

305 reviews
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Braz01

Braz01Sydney, NSW

  • 2 reviews

Wish i had solar earlier

published

Sunboost looked after all the paperwork, all i had to do was provide some photo's of the meter box and electricity provider. The installers did a nice work and cleaned up.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size3.3 KW
Warranty Claim MadeNo
Purchase Price$2,500.00
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sue Taylor

Sue TaylorSouth East Queensland, QLD

Sunboost Installation Review

published

The installation began before any discussion about where the panels would be placed. I expected that they would be placed on the roof of the house, but installation began on the roof of the garage. When I realised this, I inquired about the position of the panels and the reason for that decision. The installation itself was without issue and my only negative comment is that the tradesmen smoked inside the garage. We are a smoke free home. Also, with previous installations by Sunboost I was sent photos taken from the roof to show the position and the appearance of the finished job. That did not happen this time

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedSumboost
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Excellent service

published

Always had time to listen to me Jenny was great and followed up all my contacts. The process from start to finish went relatively smoothly except the meter change which I was not advised off

Value for Money
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
1 comment
Sunboost
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Prompt service did what they promised

published

No issues were encountered. They arrived on time. The job was pretty simple.. It was just to check the existing installation of the solar panels mounted on my home my

Value for Money
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
Purchase Price$200.00
1 comment
Sunboost
Sunboost T.Sunboost
Johannes smits

Johannes smits Eyre Peninsula, SA

All good very happy

published

Was happy with installation team very helpful and great tradesmen and very good wok man ship,plus salesman was very informative and helpful from start to finish. and team from solar boost.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size9.99 KW
Panel PurchasedTrino 370 kw
Warranty Claim MadeNo
Purchase Price$4,971.00
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

305 reviews
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Unprofessional install

published

The installers couldn’t install all the panels I paid for, got a ridiculous refund for the ones the couldn’t install. The install took 7 hours, for 12 panels despite being told it would be less time.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size4 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Happy with all aspects of organisation only I had one issue that it took along time End Feb till 1st June

published

Instillation only took 2 hrs tradies were courteous and seemed efficient Only issue was length of time from start to finish re contract to installation .overall I would recommend them

Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Frank

FrankCentral Queensland, QLD

Very good customer service

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10.36 KW
Panel PurchasedPrima
Warranty Claim MadeNo
Purchase Price$5,500.00
1 comment
Sunboost
Sunboost T.Sunboost
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The Sunboost system is working efficiently to date

published

The work team who installed the system where great quick easy and neat.
Had some issues with Sunboost management requiring more money for installation after agreed prise, due to unforseen issues this is why google maps does not work all the time. Issues where sorted out no problem to date

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedtier 1
Warranty Claim MadeNo
Purchase Price$3,400.00
1 comment
Sunboost
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Clare

ClareSouth East Queensland, QLD

fantastic solar

published

easy process for team as they removed old system prior to new solar system,
and no issues to date and hopefully wont.
was also impressed with the solis phone app for
easy access to view sun input.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel Purchasedastronergy astroemi 330w CHSM60M-HC-330
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost
Anna Todd

Anna ToddSouth East Queensland, QLD

It works!

published

Installation was just fine and everything works as it should. The Solis monitoring manuals provided were difficult to read and understand but after contacting Sunboost's service team everything was resolved ok.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$3,700.00
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

305 reviews
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Mitch

Mitch Western Australia

Efficiency is great

published

Solar panels have been great and efficient, customer service not to bad either , my wifi doesn’t seem to want to work at the moment , but with the help of hector we are making progress , great product though =] and Thankyou hector for the assistance

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedHoneywell
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Peter

PeterSydney, NSW

Sunboost...no crap!!!

published

My experience with the Sunboost mob was terrific! I rang the phone number advertised on TV and David organised the install and Danny did all the paperwork and got the system hooked up to the network. My hookup was easy and now I benefit from the energy generated on my roof. I rang Sunboost because my friend had her system from Sunboost and it works great for her as well.
My only downside was that the electrician who wired the panels to the meter board was messy and left wire offcuts on the paving under the meter box.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedcan't remember
Warranty Claim MadeNo
Purchase Price$5,997.00
1 comment
Sunboost
Sunboost T.Sunboost
Jen

JenCentral Queensland, QLD

  • 3 reviews
  • 1 like

DODGEY INVOICING

published

Please be very wary. The sales person was dealing with a family member, and taking advantage of their limited understanding on contracts. They wanted pictures of meter boxes and roof and on that basis they sent through a contract that was titled invoice. Whatever happened to doing a written quote first. After discussions with sales person the installer came to inspect, and another invoice / contract was sent for signing. The representative for Sunboost did not want to put in writing in the contract any specific date for completion, and did not do so. Extremely pushy sales person.

Please read, and understand all clauses of your contract because this company will take every opportunity to not take responsibility for failure to supply.

Value for Money
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Sunboost
Sunboost T.Sunboost
Jen
Jen
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Questions & Answers

Peter Clifton

Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

4 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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