??!
1 photo
Sunboost
4.5 from 3,735 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (409)
  • Product Quality
    4.2 (376)
  • Return Claim MadeYes (9) · No (437)
  • Customer Service
    4.2 (441)
  • Warranty Claim MadeYes (15) · No (426)
  • Purchase Price$4,163.43
  • Timeliness
    4.2 (113)
  • Job Satisfaction
    4.2 (106)
  • Rates and Fees
    4.1 (101)
  • Installation
    4.4 (415)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Great service

published

The process was easy from booking the deal to organising the installation till the set-up of app, team has lot of patience to answer customer queries.

Great work team Sun boost.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost

Ok could be better

published

The company to deal with was fine, the only problems are the panels are not level with each other and you can notice it, then other thing is they they did not tell me when they were coming to fit the inverter and just showed up and turn the power off and a family member lost all the work they where doing on the computer

Value for Money
Product Quality
See all answers
2 comments
Sunboost
Sunboost T.Sunboost
Ben H.
Ben H.

Thank you for responding this is my quotation number SB235400

Snehal

Snehal Sydney, NSW

Inverted Technical Issue

published

Great work by Emma and SUNBOOST team to resolve the technical fault and the issue was resolved smoothly and service was back to normal thank you SUNBOOST and Emma for resolving it

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Frank Schaechtili

Frank SchaechtiliIllawarra, NSW

Hook up was good but reply to problem slow

published

Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
mongrel

mongrelCentral West, NSW

Sun boost Delivers

published

After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Ken

KenSydney, NSW

Solar power, help save on bills

published

The installation was done without too much effort on my part.
I have had problems getting the technical side understood in relation to the inverter, and using the hardware. I have recently had help from Monica getting started.
SB237568

Trustworthiness
Customer Service
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Sunboost professional sales and installation team.

published

I am very happy about sunboost sales and installation team. These team are professional, well behaved and good communicator. Solar installation was smooth and tidy. Nothing has damaged on my roof.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
eclcreations

eclcreationsSouth-Eastern Region, NSW

Great support from the best solar company around

published

Solar was installed on time exactly as expected. The staff were very courteous and not pushy. A pleasure to deal with. Minor issue the day after installation and they sent a technician out on a saturday at no charge and addressed the issue immediately. Great service with a smile.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Good Results so Far

published

Install Team - Ryan, were very efficient and appeared to complete everything required ASAP, and answered our questions professionally.

Communication with the Sunboost install team and follow up Communication was/is Poor. The terms and conditions clearly state that the Customer is responsible for contacting their energy provider for Net meter install/connection, which I did. I Day later Sunboost then provided the required documentation to my energy provider, which caused a duplication of work orders, delays and no assistance from the Sunboost team!

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Tony

TonySouth-Eastern Region, NSW

Happy Customer

published

Arrived at the predetermined day & time. Was very effective and efficient with the installation and decommissioning of the old one. Very friendly and happy tradies who did the work. Pity they left dirty finger marks on the internal man hole..

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes

Great job

published

The installation team were great they were polite did a neat and tidy job did Exactly what I asked Edward from Sunboost was good but he just needs to work on his communication

Return Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Sunboost Solar Panels

published

Great service from Ryder at Sunboost throughout process of getting solar panels
SB171989
Cannot wait for the solar panels to help reduce energy costs !!

Great to see national solar companies installing in regional areas as well

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Doug

DougPerth, WA

Customer Sales Service from Tony

published

Tony is a good honest sales rep who is eager to assist with any of my queries and doubts. When there was a good deal, he helped me secured it by placing a deposit and he ensures me that it will be refunded if I decided not to proceed with Sunboost. After decided not to proceed, Tony was understanding with the reason I gave. He refunded my deposit with no hassle and have an email receipt confirmation that it's been refunded.

Customer Service
Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Alan

AlanMcKellar 2617, ACT

Canberra ACT Solarboost 7.5kw rooftop solar panel Installation

published

While it took time getting to installation, it was fast and efficient once begun. Installers managed to fit maximum panels possible for available space. Emma@sunboost gave very patient and helpful phone and email guidance re wifi/logger connection process.
System generating well.

Customer Service
Timeliness
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Great service

published

Had trouble finding my house as was new build in a new street had to send lots of photos
Installing team was great n was able to answer all questions
Great job

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

A Fault with the system

published

We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.

Trustworthiness
Customer Service
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes

Great service

published

Had an issue on inverter showing an error code.Rang Sunboost solar..sent some photos over the email. Talked to Jasper over the phone...guiding me to restart process...have the inverter up n running again .
Thank you Jasper.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Belinda

BelindaMid North Coast, NSW

  • Verified customer

Cant believe we waited so long!!

published

Everyone from the first phone call inquiry to the install has been very helpful and knowledgeable. The install was quick and the installers pleasant and kept everything clean when they left. John sat down and went through the booklet and explained everything to me and didn't leave until I understood everything.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Gina w.

Gina w.Sydney, NSW

Job well done

published

About 2 weeks ago we had the solar panels installed, the workers completed the job in a timely manner. The process from start to finish has so far been a smooth process. Staff were friendly and helpful. Thankyou to the team.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Hiran

HiranSydney, NSW

Solis wi-fi setup Project: 214411

published

Carter from Sunboost was EXCELLENT. 5 STAR. However the process of setting up the wi-fi was a long and difficult process technically and took a few days. We've hopefully got there on Day 5 or 6. I'll know from tomorrow till the end of 7 days. Phone app readings and presentation are different to monitoring on line. Which is better and which is more accurate? Dongle only works on 1 out of 4 routers in the house. This is somewhat inconvenient. Anyway I'll reserve judgement till next week. But again, Carter was patient and excellent.

Product Quality
Customer Service
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Page 1 of 35
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

Visit official website

Other Solar Panel Installers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.