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Sunboost
4.5 from 3,718 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,323)
  • Product Quality
    4.7 (2,173)
  • Return Claim MadeYes (46) · No (2,344)
  • Customer Service
    4.8 (2,457)
  • Warranty Claim MadeYes (69) · No (2,322)
  • Purchase Price$4,143.85
  • Timeliness
    4.7 (675)
  • Job Satisfaction
    4.8 (643)
  • Rates and Fees
    4.7 (616)
  • Installation
    4.8 (2,247)
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Palak

PalakPerth, WA

Good Work

published

The installation process was efficient and on time. I was having issues to set up the app in phone. Contacted Sun boost customer service and help me set up the app. Really very helpful and patience. Good customer service.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5,000 KW
Warranty Claim MadeNo
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Brian

BrianSydney, NSW

  • 2 reviews

Seems like a great system.

published

The installation process was efficient and on time. No issues with the company and good follow up by Naomi. Would definitely recommend to anyone not using Solar power yet to check it out.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedDont know
Warranty Claim MadeNo
Purchase Price$8,000.00
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1 comment
Sunboost
Sunboost T.Sunboost
Tom

TomCentral West, NSW

Good work

published

No dramas with the panel installation easy to deal with and the boys made sure they cleaned up after themselves and made sure they panels were evenly spaced on the roof

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,100.00
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Fiona

FionaDuffy 2611, ACT

  • 2 reviews
  • Verified customer

An excellent experience from start to finish. No dramas and in contact regularly..

published

Installation was timely, in fact earlier than originally advised. Done in a matter of hours and no issues. Even highlighted some repairs to the roof that need addressing. Post installation contact has been good also!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedGrowatt
Warranty Claim MadeNo
Purchase Price$3,591.00
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1 comment
Sunboost
Sunboost T.Sunboost

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All round Great work and support

published

From start to finish the Sunboost team was definitely a great choice to go with and the installation team was on point with all the work they carried out. Will be definitely recommending this company to other people

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
Stephen D.

Stephen D.Central West, NSW

Worry Free Experience

published

The installation was quick and efficient. Everything was explained so I could understand it. It couldn't have been any simpler. The crew were very friendly and cleaned up after. Very impressed. I would recommend them to anyone.

Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
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1 comment
Sunboost
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Ken

KenSydney, NSW

Solar power, help save on bills

published

The installation was done without too much effort on my part.
I have had problems getting the technical side understood in relation to the inverter, and using the hardware. I have recently had help from Monica getting started.
SB237568

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
System Size5.5 KW
Warranty Claim MadeNo
Purchase Price$2,850.00
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1 comment
Sunboost
Sunboost T.Sunboost

Great service

published

Service Ticket Reference Number: SBMT7345
Installation was done in a professional, timely manner. Once the services were rebooted I wasn’t sure how to get the system up and running, when I called Zara she helped me to get the solar working quite quickly with all the technical requirements with no hesitation. I would not have been able to do so without her assistance. Everything is working!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedNot sure
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Good Support Service

published

Having had problems with my solar panels yield, spoke to Naomi Sunboost Support member after explaining what the problem was Naomi was very helpful, she spoke to inverter vendor proactively and also organised the installation technician onsite visit to resolve the issue quickly! I am very pleased with her professionalism and responsiveness.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
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Jay

Jay

  • 2 reviews
  • 1 like

Excellent service and support throught the entire process

published

I had a very good experience.
I received sound advice from their knowledgable staff regarding which inverter to buy and how many panels I should get.
Was constantly updated regarding the process of my application.
The installers they use were very good and technically proficient.
Overall, a great experience. I would recommend Sunboost to anyone interested.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
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Brenda

BrendaHunter Region, NSW

  • 5 reviews

Very helpful.

published

Having had problems with my solar panels I phoned Sunboost, Diana answered, after explaining what the problem was Diana was very helpful, nothing seemed to work, so she sent out a chap that found the problem straight away, a failed part that was replaced and now is working well, I am very pleased with there professionalism.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Sunboost professional sales and installation team.

published

I am very happy about sunboost sales and installation team. These team are professional, well behaved and good communicator. Solar installation was smooth and tidy. Nothing has damaged on my roof.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Alan B.

Alan B.Sydney Surrounds, NSW

Professional service and reliablility

published

My panel installation was most professional and the four men on the job were very courteous. I have only positive experiences with this company and would highly recommend. They had 3 Kw being generated before the electrician had even left the site. The insulation took less than half a day. Couldn't ask for better.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Superb service.

published

Emma and Agnes are the best people with Indepth knowledge of product. They both were very helpful and patient with the wifi setup. Great service from Sunboost team. Thank you guys.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,500.00
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1 comment
Sunboost
Sunboost T.Sunboost
Bill

BillCentral West, NSW

Excellent technical support

published

Emma from Sunboost gave excellent one on one tecnical support when I had an issue with my Internet wifi connection when trying to use the phone app. Emma was easily contactable or she called me back quickly. Thank you Sunboost for an efficient friendly team and service!

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size13 KW
Warranty Claim MadeNo
Purchase Price$6,000.00
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1 comment
Sunboost
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Norman M.

Norman M.Sydney, NSW

solar installation

published

Installation was quick and efficient, they arrived on time and finished on the same afternoon.
Would have preferred to have been notified that a "Whirly Bird" on the roof was in the way and prevented a further 2 panels from being installed.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size7.8 KW
Warranty Claim MadeNo
Purchase Price$3,950.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

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Setting up

published

Applied for solar panels from Sunboost and was having difficulty getting connected, Excellent service from Emma, was courteous, patience and helpful with setting up my service and app. Thanks again.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Patrick R

Patrick RPerth, WA

Great Product, Smooth Installation and Excellent Support Service

published

Very happy with all Sunboost employees from Dominique providing the quotation and answering all my queries. Then to the Installation Team for providing a very professional, smooth hassle free installation. Then to Emma from the Wi Fi team assisting with the Wi Fi installation and configuration on my mobile devices. Thank you to all Sunboost staff for providing an Excellent Professional Service.

Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedAstronergy Astrosemi 330w Panels with a Solis-1P5K-4G Inverter
Warranty Claim MadeNo
Purchase Price$3,100.00
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1 comment
Sunboost
Sunboost T.Sunboost
Paul B.

Paul B.Hunter Region, NSW

  • 2 reviews

Fantastic product at a fabulous price!

published

The crew who installed my solar system arrived on time, were very professional in their approach suggesting the best location for the panels and informative with regard to the installation and the operational controls.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,481.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

This is great!

published

Solar panels were installed by Sunboost. Took a while from the date of Contract but the installation took roughly 3hours. They were very professional, explained the whole procedure asked our opinions and the clean up afterwards was also great. Absolutely satisfied. Looking forward to savings on Electricity bills now!
Excellent job!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Warranty Claim MadeNo
Purchase Price$3,631.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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