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Sunboost
4.6 from 5,180 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.7 (3,588)
  • Product Quality
    4.6 (3,389)
  • Return Claim MadeYes (101) · No (3,548)
  • Shipping
    4.6 (122)
  • Customer Service
    4.7 (3,809)
  • Timeliness
    4.7 (1,809)
  • Job Satisfaction
    4.8 (1,825)
  • Rates and Fees
    4.7 (1,636)
  • Installation
    4.7 (3,436)
  • Warranty Claim MadeYes (151) · No (3,489)
  • Purchase Price$4,164.30
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Very good

published

Staff are very helpful and very patient in helping us out when registering out solar panels. Installation went very smoothly and staff are very professional. I will recommend them to my family and friends

Value for Money
5/5
Product Quality
5/5

Recently installed, great price and service.

published

Recent purchase and installation of system was very satisfactory. Made easy by informative and efficient operators from start to finish. I am happy with the price and service provided. Thank you Sunboost.

Value for Money
5/5
Product Quality
5/5
Mike M.
Mike M.
  • 2 reviews

et and mike munro thankyou

published

Ethan was very nice ,he helped us 70 year olds with the inverters he's a credit to your company thankyou from julie and mike munro xxx xx xx xx xx

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Monirul
MonirulMetropolitan Adelaide, SA

Solar

published

Using Solar from June 2021 _ very happy with product and customer service. Everything happened smoothly from start to finish. Over Phone Customer Service is prompt and friendly _ could reach them immediately. I hope their warranty and services would be excellent as well in future.

Value for Money
5/5
Product Quality
5/5
Sunboost
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Gayle
GayleSouth East Queensland, QLD

Just had Solar installed by Sunboost

published

The whole process was wonderful! The installation men were very professional and knew what they were doing. They talked me through everything they did, and very very polite and tidied up everything before they left.

Value for Money
5/5
Product Quality
5/5
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The reviewer stated that an incentive was offered for this review

Megan C
Megan CWheatbelt, WA
  • 2 reviews

Very happy with our choice

published

We have only just had our solar system installed but so far we are really happy with the service we have received. Great value for money. They were very understanding when we had to postpone installation due to a small roof repair. It did take a little while to eventually lock in a installation date but we are in the central wheatbelt so some delays can be expected. Very much looking forward to cheap electricity bills from now on. Thank you Sunboost.

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
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I have installed 6 systems with Sunboost over 4 yrs. A reputable local contractor has been used each time.

published

I have had one issue which was fixed promptly. After 3 years a firmware update was sent through for the inverter for an intermittent fault. Payback has been under 3 years on all systems so far

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
Darlerbe
DarlerbePerth, WA

Brilliant Investment

published

The whole installation was efficient and well executed. Staff were friendly and polite.
Installation team were efficient and explained everything clearly.
Service team were amazing and extremely helpful.
Great company and team, excellent service from all.

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost

Goodbye power bills hooray

published

Very professional to deal with and very happy with the installation,this company know what they are doing, highly recommend ,I will be telling my friends about your great service and great price compared with other companies,thanks guys

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
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Set up WiFi Monitoring

published

Nora was extremely helpful and patient in assisting us set up the app & link our system to Wifi. Could not fault her service. Also recommend Alira for outstanding customer service as well. Thanks ladies!

Customer Service
5/5
Timeliness
5/5
Sunboost
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Jeffrey S.
Jeffrey S.Metropolitan Adelaide, SA

Replacement panel

published

Happy with the process. An independent Electrician assessed the panel was faulty and had the unit replaced within a few weeks. Sun boost were consultative through in the remediation process through to completion..

Value for Money
5/5
Product Quality
4/5
Sunboost
Sunboost T.Sunboost
unhappy_customer62
unhappy_customer62Metropolitan Adelaide, SA
  • 2 reviews

Warranty service call resolved within a week!!!

published

Had to raise a warranty service call on my system with Sunboost, as one of the string of panels not generating. The fault have been rectified within a week, very fast comparing to past experience with other companies. Very happy with the service.

Value for Money
5/5
Product Quality
5/5
Sunboost
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Feed back on installation

published

Installation was done on the agree day and time. Installers where polite and friendly and showed me how the panel works. I am still waiting on my energy supplier to come and install new meter box before i can realise the benefits of having the panels installed

Value for Money
5/5
Product Quality
4/5
Sunboost
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Rod l
Rod lHunter Region, NSW

Issue resolved

published

After recently contacting Sunboost due to a system fault, i found that they were ery quick to arrange an electrician to attend and replace an earth leakage switch. Thankyou Hector!!

Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Sunboost
Sunboost T.Sunboost

Had trouble connecting to WIFI but Ethan went out of his way to rectify this issue.

published

Solar is working great and Ethan went out of his way to make this happen. Had trouble connecting the WiFi but now it's working fine thanks to Ethan and his installer.

Product Quality
5/5
Shipping
3/5
Sunboost
Sunboost T.Sunboost
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Questions & Answers

Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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