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Sunboost
4.6 from 6,410 reviews · View Statistics
Listing monitored by Sunboost

Pros

Efficient installation process
Professional customer service
Great value for money

Reviews

  • Customer Service
    4.7 (4,827)
  • Timeliness
    4.7 (2,805)
  • Job Satisfaction
    4.8 (2,793)
  • Rates and Fees
    4.7 (2,508)
  • Installation
    4.7 (4,355)
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Good service

published

Very helpful and friendly service good price installers arrived on time they were friendly and answered all my questions left the job tidy and good follow up service after installation

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Excellent Service !

published

Had a very minor problem with our system. Called Sunboost and Ronnie the legend had 2 technicians there within 2 days. They fixed the issue in 2 Minutes.

Thank You RONNIE,
I couldn't be happier with the quality of service.

Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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I am the service

published

I am happy about Lucy she is good helper and two installers were working good and kind neat we solve it out the problem with my wi-fi Lucy help out to find what happened

Incentivised Review No
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Stephen M.
Stephen M.Mid North Coast, NSW

SB104094

published

Having an issue with inverter. Raymond help us to get it replaced althougt it was a bit delayed. Raymond help us to replace the inverter and wifi set up after that. Thanks sunboost.

Incentivised Review No
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Sanjeev
SanjeevSydney, NSW

After Sales Support

published

Solar panel was installed last year. I had issues with invertor unit. Sunboost team was very helpful and supportive to get the issue resolved in time. Sunboost team customer support is excellent.

Incentivised Review No
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Cam.h
Cam.hEyre Peninsula, SA

Sunboost experience

published

I have had a good experience with sunboost from start to finish- easy company to deal with. Great price. The installation team were fast and tidy. Took a bit of planning to fit it on my shed then few hour later all sorted. Thanks guys- top job.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Mark L

published

Process was easy and smooth from purchasing to install. Install completed in one afternoon and instructions given on how to operate. Would use this company again if solar needed elsewhere.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
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Syani
SyaniSouth East Queensland, QLD

Very happy!

published

First of all we didn't know who we deal with if we place an order online or by the phone. But these Sunboost people are real people who follow up every step with you and make it clear. I ordered with Peter Sanjay far before the building has finished and he keeps checking with me. Then Brian organised the installation and he tried to help as much as he can to accommodate all I need. Wilson the after sales service then still follow up to make sure that everything is ok. They give competitive price as well so couldn't be happier dealing with Sunboost!

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Rob
RobOld Bar
  • 3 reviews

Robert

published

Excellent customer service
Friendly helpful staff
Easy to deal with
Competitive pricing
Prompt service
Customer service personal always called when they said they would
Installers arrived exactly on time and completed the installation on time

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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good service

published

i would like to thank Lucy for her help and understanding in setting this service up as i was the trouble and internet was playing up but we got there in the end.
Lucy was very very helpful and nothing was a problem for her.
I can only hope all your consultant are as good as Lucy because it is hard to set up when this dont go to plan but she was wonderful thank you Lucy.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
3/5
Trustworthiness
5/5
Incentivised Review No
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Ange
AngeMetropolitan Adelaide, SA
  • 2 reviews

Solar and wifi set up easy and perfect

published

Best company we have ever dealt with, very prompt and professional I cannot fault them.
Perfect easy service. Panel installation excellent!
The wifi set up was very easy and step by step thank you

  • Thumbnail
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Service call

published

Had a fault come up on inverter. Called and inverter was replaced within 24hrs (under warranty).Was kept up to date all along the way. Couldn’t be happier. Really good service.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Efficient and quality

published

The installation process was great. They were able to install on a day that suited me and provided easy to understand information on how the system operated. Support team were very efficient and helpful.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
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Corrin
CorrinPerth
  • 2 reviews

Nora was awesome and very helpful

published

Nora was wonderful and very helpful and polite and courteous well spoken and very friendly and pans professional I was very happy with her service and will recommend all my friends

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Bar
BarIllawarra, NSW
  • 2 reviews

Ronnie's assistance and follow up was invaluable to achieving the fix with Endeavour.

published

Ronnie was very good and followed through on "Grid voltage high" alarming on our system, he continued to remind me to follow up and resolve the issue with Endeavour Energy.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Sunil
Sunilasked

I've been told Sunboost Solar is no longer trading.

3 answers
Sunboost
Sunboost T.SunboostSend a private message
Sunil
Sunil

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/
This isn't fake.

Sunboost
Sunboost T.SunboostSend a private message
Sisira W.
Sisira W.asked

My system instalked at 1 Balook Street Lauderdale is 6.6 kW with Enphase micro inverters. Max output recorded is 5.4kW.from 12.00 noon to 4.00 pm on 12 Feb 2022.
It is a truncated bell curve. I observed this maximum flat output 5.4kW on many good days. I think the inverter limits the output to this amount while the panels produce (at higher irredium levels) rated power.
Need the installers to investigate. I have read about MPP of the output curve with respect to the load.and different irredium levels
Regards
Sisira Weragoda
1 Balook St Lauderdale 7021 Tasmania

No answers
Witchy
Witchyasked

What is Sunboost's record like for installing panels on terracotta tiles roofs? Is there much breakage or leaks afterwards?

No answers
See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

About Sunboost

Sunboost is Australia’s largest solar company. While it’s headquartered in Sydney, NSW, it services all Australian states and territories. The company’s aim is to help Aussies significantly reduce their energy bills, tackle climate change, and help Australia on its way to having a healthier, more sustainable future.

All of Sunboost’s solar panels and inverters are approved by the Clean Energy Council, a body which accredits businesses that comply to top quality Australian standards.

Sunboost services:

  • Residential properties, including small homes, medium homes, and large family homes.
  • Commercial properties, including small businesses, large corporate offices, and massive businesses.

The company has a 25-year panel performance warranty and a 1 + 9-year workmanship warranty.

Points of praise:

  • Most reviewers found that Sunboost’s installation process was quick and efficient. Some reviewers said that the whole process from ordering to installation was completed in just a matter of weeks.
  • They also praised the great customer service, saying that the workman who came to their home was polite, professional and tidy. They also said that customer service representatives that they talked with on the phone were helpful and responded quickly to their queries, and took the time to thoroughly explain the whole installation process.
  • Reviewers said that Sunboost’s services represented great value for money, both in terms of installation costs and the future savings they made by switching to solar.

ProductReview_2022 Awards_logo

Sunboost has won a 2022 ProductReview.com.au Award in the Solar Panel Installers category. It owes its success to what reviewers described as its excellent customer service and quality installation.

CategorySolar Panel Installers
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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