1 photo
Sunboost
4.6 from 5,167 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.3 (93)
  • Product Quality
    4.2 (95)
  • Return Claim MadeYes (102) · No
  • Shipping
    3.9 (11)
  • Customer Service
    4.4 (102)
  • Timeliness
    4.4 (58)
  • Job Satisfaction
    4.3 (60)
  • Rates and Fees
    4.4 (53)
  • Installation
    4.3 (86)
  • Warranty Claim MadeYes (45) · No (50)
  • Purchase Price$4,195.74
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Great customer service

published

Great customer service and team work this is best one on price to put solar on your house and good customer service and I love it they are very helpful too

  • Thumbnail
Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Warranty Claim MadeYes
Purchase Price$4,600.00
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Chris Bridges
Chris BridgesMetropolitan Adelaide, SA
  • 2 reviews

Issue resolved after replacing inverter

published

My original inverter failed 15 months after installation. The inverter was replaced and the issue has now been rectified. Many thanks to Alexander at Sunboost for working to resolve the problem

Value for Money
4/5
Product Quality
4/5
Shipping
3/5
Customer Service
5/5
Timeliness
3/5
Job Satisfaction
4/5
Installation
2/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Hiran
HiranSydney, NSW

After sales service

published
Value for Money
5/5
Product Quality
4/5
Shipping
4/5
Customer Service
4/5
Timeliness
1/5
Job Satisfaction
3/5
Installation
2/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeYes
System Size14 KW
Warranty Claim MadeNo
Purchase Price$7,000.00
Sunboost
Sunboost T.Sunboost
jennifer
jenniferMetropolitan Adelaide, SA
  • 2 reviews

Excellent

published

emelia has made it easy to deal with the company with regard to the issues i faced which involved more than one issue and over a period of time. bye

Value for Money
5/5
Product Quality
3/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased solax
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
David
DavidMetropolitan Adelaide, SA

Setting up the wifi monitoring

published

Ethan talked me through the set up for the Wifi monitoring over the telephone and it worked. A very successful result. I can now see what the system is generating by the hour.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$3,191.00
Sunboost
Sunboost T.Sunboost

Excellent Service

published

Easy & Quick Installation.
Had a small problem to begin with but Alexander from Sunboost fixed it quickly and perfectly and I couldn't be happier.
Would recommend Sunboost & specially Alexander to every Home owner in Australia without hesitation

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size12 KW
Panel Purchased Q Cell
Sunboost
Sunboost T.Sunboost
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

Solis Inverter Failure

published

Richard and Kendrick were amazing , the way they handled my complain and were following up with the progress till the Solis Inverter got replaced under warranty. I would highly recommend Sunboost Solar to anyone wishing to install because their after sales and maintenance are second to none.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.5 KW
Panel Purchased Solis Inverter
Warranty Claim MadeYes
Purchase Price$0.00
Sunboost
Sunboost T.Sunboost

They are perfect

published

The panels were installed with great easy the installers were polite and COVID compliant we were happy with the end result the panels look very neat on the roof as they were put in the front of the house

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

s.mackay
s.mackaySydney Surrounds, NSW
  • 3 reviews
  • 5 likes
  • Verified

Absolutely disgusting service to a loyal customer

published

Still waiting since april (5 months) . No answering phone calls and no calling back . Have payed 90% deposit. WAS a very loyal customer but not no more . Pity , several other potential customers in tow after solar too . Stay clear

Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Purchase Price$12,000.00
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
steve565
steve565South East Queensland, QLD
  • 7 reviews
  • 4 likes

Customer support is excellent

published

I had a Data Logger that had an issue, the customer support team assisted me very quickly. Nora was great walking me through the trouble shooting and replaced the Data Logger 3 days later. When the courier delivered it, she called me immediately to make sure I was able to set the replacement Data Logger up.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Wisam Jasim
Wisam Jasim
  • 2 reviews
  • 1 like

Excellent job, no issues at all, highly recommended, thanks.

published

Sunboost Excellent customer service and professional installation with Atim teams takes up to 6 hours , very good price 6.6kw , no issues at all, highly recommended, thank you so much Sunboost

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Half cut
Warranty Claim MadeNo
Purchase Price$2,700.00
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Fantastic customer service! Easy! Hassle free! Professional

published

The whole process was simple, fast and professional! Highly recommended. From inquiry to full installation in 3 days. Highly recommended. Excellent customer service. Very clean and detailed installation. Handle every thing! ⭐️⭐️⭐️⭐️⭐️ ⭐️

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Panel Purchased 28
Warranty Claim MadeYes
Purchase Price$4,350.00
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

Good job, responsible, efficient

published

Panel installation goes smooth, despite the issue I had after installation, Kevin was very responsible and follow up until the issue solved. I can recommend this company for solar installation, value for money.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

Making power makes sense

published

SB145932 (Andrew)
We recently had a problem with our solar inverter. Andrew talked us thru the resetting process then arranged an installer to come and check it out. When Sunboost discovered that a new inverter was required (under warranty,) Andrew quickly arranged a replacement and installation.
Throughout this process, Andrew was knowledgeable, efficient and polite - a pleasure to deal with.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

s.mackay
s.mackaySydney Surrounds, NSW
  • 3 reviews
  • 5 likes
  • Verified

Absolutely disgusting service to a loyal customer

published

Still waiting since april (5 months) . No answering phone calls and no calling back . Have payed 90% deposit. WAS a very loyal customer but not no more . Pity , several other potential customers in tow after solar too . Stay clear

Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Purchase Price$12,000.00
Sunboost
Sunboost T.Sunboost
Page 1 of 5

Questions & Answers

Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
Visit official website

Other Solar Panel Installers

Previous
Next
See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE