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Sunboost
4.6 from 5,427 reviews · View Statistics
Listing monitored by Sunboost

Pros

Efficient installation process
Professional customer service
Great value for money

Reviews

  • Value for Money
    4.5 (43)
  • Product Quality
    4.2 (45)
  • Return Claim MadeYes (50) · No
  • Shipping
    4.5 (8)
  • Customer Service
    4.7 (50)
  • Timeliness
    4.5 (31)
  • Job Satisfaction
    4.6 (31)
  • Rates and Fees
    4.4 (27)
  • Installation
    4.5 (45)
  • Warranty Claim MadeYes (50) · No
  • Purchase Price$3,386.41
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Wifi connection to the inverter

published

A new inverter was replaced. Hence Zack assisted very promptly to solve the matter. Installation was prompt by the technician.
The delay in getting the replacement inverter was not a good experience from growwatt end .

Value for Money
4/5
Product Quality
4/5
Shipping
4/5
Customer Service
5/5
Timeliness
1/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Warranty Claim MadeYes
Purchase Price$4,400.00
Sunboost
Sunboost T.Sunboost
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mike
mikeSouth West, WA
  • Verified

Happy installed Customer

published

Very happy with the service and the after service, for the start to the install Sun boost had clear communications and explained very thing how it was going to happen, when I could not read the instructions to hook it to my home WIFI, Ian sent me more instructions how to do it and now I have the app working for see the energy we are creating. Very happy with the service

Value for Money
5/5
Product Quality
5/5
Shipping
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Return Claim MadeYes
System Size5 KW
Panel Purchased trina
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

jim
jimWide Bay-Burnett, QLD
  • 4 reviews

Sunboost excellent choice, first class service

published

Zack and his team provided excellent professional service, My warranty claim was honored with prompt attention, including testing, removal of faulty parts, installing new.
Highly recommended and a pleasure to do business with

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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harry
harryMetropolitan Adelaide, SA

Happy service

published

Thought that the panels werent delivering enough output, but Barry did a thorough check on panels and power bill and found that all was preforming very well, so thankyou to barry and the team.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Great customer service

published

Great customer service and team work this is best one on price to put solar on your house and good customer service and I love it they are very helpful too

  • Thumbnail
Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Warranty Claim MadeYes
Purchase Price$4,600.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Chris Bridges
Chris BridgesMetropolitan Adelaide, SA
  • 2 reviews

Issue resolved after replacing inverter

published

My original inverter failed 15 months after installation. The inverter was replaced and the issue has now been rectified. Many thanks to Alexander at Sunboost for working to resolve the problem

Value for Money
4/5
Product Quality
4/5
Shipping
3/5
Customer Service
5/5
Timeliness
3/5
Job Satisfaction
4/5
Installation
2/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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jennifer
jenniferMetropolitan Adelaide, SA
  • 2 reviews

Excellent

published

emelia has made it easy to deal with the company with regard to the issues i faced which involved more than one issue and over a period of time. bye

Value for Money
5/5
Product Quality
3/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased solax
Warranty Claim MadeYes
Sunboost
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Solis Inverter Failure

published

Richard and Kendrick were amazing , the way they handled my complain and were following up with the progress till the Solis Inverter got replaced under warranty. I would highly recommend Sunboost Solar to anyone wishing to install because their after sales and maintenance are second to none.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.5 KW
Panel Purchased Solis Inverter
Warranty Claim MadeYes
Purchase Price$0.00
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Sunboost T.Sunboost
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They are perfect

published

The panels were installed with great easy the installers were polite and COVID compliant we were happy with the end result the panels look very neat on the roof as they were put in the front of the house

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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steve565
steve565South East Queensland, QLD
  • 7 reviews
  • 4 likes

Customer support is excellent

published

I had a Data Logger that had an issue, the customer support team assisted me very quickly. Nora was great walking me through the trouble shooting and replaced the Data Logger 3 days later. When the courier delivered it, she called me immediately to make sure I was able to set the replacement Data Logger up.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
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Fantastic customer service! Easy! Hassle free! Professional

published

The whole process was simple, fast and professional! Highly recommended. From inquiry to full installation in 3 days. Highly recommended. Excellent customer service. Very clean and detailed installation. Handle every thing! ⭐️⭐️⭐️⭐️⭐️ ⭐️

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Panel Purchased 28
Warranty Claim MadeYes
Purchase Price$4,350.00
Sunboost
Sunboost T.Sunboost
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Making power makes sense

published

SB145932 (Andrew)
We recently had a problem with our solar inverter. Andrew talked us thru the resetting process then arranged an installer to come and check it out. When Sunboost discovered that a new inverter was required (under warranty,) Andrew quickly arranged a replacement and installation.
Throughout this process, Andrew was knowledgeable, efficient and polite - a pleasure to deal with.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Problem was fixed

published

The solar panels took a long while to be installed but this was mainly due to weather conditions. Once installed the installer caused quite a bit of damage to my sat king underneath the tiles which I was obliged to fix. After that it turns out the regulator was not working but that has now been fixed. Hopefully everything will go okay from here and it appears to be at this stage.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
3/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
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D Fisher
D FisherSydney Surrounds, NSW

Fronius Inverter - Problem Solved

published

To Hailey: This young lady was very obliging & professional in looking after the problem I was having with my Fronius Inverter, she arranged to have a technician call at my premises and rectify the problem.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase Price$4,750.00
Sunboost
Sunboost T.Sunboost
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Our Beautiful Home
Our Beautiful Home Sydney, NSW
  • 2 reviews

Nora Sunboost

published

Nora is very well organized during the installation process and helpful.
She has always perfect and accurate of the communications regarding customer service.
I am highly recommended for her next level service.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$3,300.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Page 1 of 2

Questions & Answers

Witchy
Witchyasked

What is Sunboost's record like for installing panels on terracotta tiles roofs? Is there much breakage or leaks afterwards?

No answers
Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

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Details

About Sunboost

Sunboost is Australia’s largest solar company. While it’s headquartered in Sydney, NSW, it services all Australian states and territories. The company’s aim is to help Aussies significantly reduce their energy bills, tackle climate change, and help Australia on its way to having a healthier, more sustainable future.

All of Sunboost’s solar panels and inverters are approved by the Clean Energy Council, a body which accredits businesses that comply to top quality Australian standards.

Sunboost services:

  • Residential properties, including small homes, medium homes, and large family homes.
  • Commercial properties, including small businesses, large corporate offices, and massive businesses.

The company has a 25-year panel performance warranty and a 1 + 9-year workmanship warranty.

Points of praise:

  • Most reviewers found that Sunboost’s installation process was quick and efficient. Some reviewers said that the whole process from ordering to installation was completed in just a matter of weeks.
  • They also praised the great customer service, saying that the workman who came to their home was polite, professional and tidy. They also said that customer service representatives that they talked with on the phone were helpful and responded quickly to their queries, and took the time to thoroughly explain the whole installation process.
  • Reviewers said that Sunboost’s services represented great value for money, both in terms of installation costs and the future savings they made by switching to solar.

ProductReview_2022 Awards_logo

Sunboost has won a 2022 ProductReview.com.au Award in the Solar Panel Installers category. It owes its success to what reviewers described as its excellent customer service and quality installation.

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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