1 photo
Sunboost
4.6 from 5,504 reviews · View Statistics
Listing monitored by Sunboost

Pros

Efficient installation process
Professional customer service
Great value for money

Reviews

  • Customer Service
    4.7 (4,068)
  • Timeliness
    4.7 (2,069)
  • Job Satisfaction
    4.8 (2,082)
  • Rates and Fees
    4.7 (1,862)
  • Installation
    4.7 (3,676)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Very good service

published

The process was easy and staff was very helpful. Happy with the service. I had little issue after installation but it was resolved professionally and on time. The staff was very supportive and communicated throughout until the issue is resolved.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Nick
NickSouth West, WA

Delighted

published

Totally satisfied with the whole process from the ordering and price to the installation of the system. Could not be faulted. I recommended Sunboost to someone who went ahead and they were delighted too.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Installation of solar panels

published

I would highly recommend sunboost for the installation of my solar panels. The team worked through a very hot day and did a great job. They were cooperative to any request that i had.

Customer Service
4/5
Timeliness
3/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

To answer for your help.

published

It is very easy with your help to set up inverter wi fi monitoring , you have done a great job for Sunboost customers , i will recommend Sunboost to more people.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

Hassle free installation

published

The installation went quite well. There was an issue regarding the inverter monitoring but the support team was enthusiastic enough to solve the issue. Looking forward to how the system works in the future.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
David
DavidSydney, NSW
  • 2 reviews

Great solar system

published

We are very delighted and thankful that Sunboost has supplied great solar system and friendly customer service. The solar panel installation went very smooth and the installation team has done a nice work.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

SB265606

published

My alarm light was on and inverter not working. Sent email and Raymond fixed over the phone Great service and got the solar working in Minutes I was concerned that I needed service call

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Robin Shaw
Robin ShawMetropolitan Adelaide, SA

Excellent service

published

Mark was excellent in sales and the installers were very efficient and helpful. Could not ask for more. All done in 4 hours. I love the wifi app as well. Ethan was very helpful with setting the wifi up after the system was finished. Thanks everyone.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Generally they did a good job.

published

Job was done well, however they did ask me for more money during installation because of the angle of my roof. This sounded like a money grab to me. Otherwise no issues

Customer Service
3/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Sally35
Sally35Sydney, NSW
  • 2 reviews

SB178075

published

Solar isolator caught fire Monday, these guys were fast and fabulous in repairs, straighton the phone to me. Repaired, painted and working by Friday.
Polite, professional and prompt. Thank you Raymond

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Sash
SashSouth-Eastern Region, NSW

Absolutely perfect

published

Installation process was amazing,
No issues with the company at all they where so professional, clean and tidy.
The guys over the phone help me connected to the Internet with ease. They call back and hour later to make sure everything‘s working perfectly and I was happy with the service.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Excellent Customer Service

published

Easy and quick installation process
No issue until today and getting a very good and quick response from the team
Kind and polite field staff as well customer service persons
Referred by one of my friends.
Now we will recommend it to friends and relatives
Thank you

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

SB257299

published

System installed and working, service has been great. Especially thank Debbie and Raymond for their communication thru the whole process. Would recommend Sunboost to everyone for solar. Thanks Andrew & Di Hayes

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Utsab
UtsabSydney, NSW
  • 2 reviews

Excellent customer service

published

I got 13.3 kW solar system for my house from Sunboost. The staff both customer service and on site professionals are very helpful and informative. I have the solar now for about 15 days now and I am already seeing some excellent electricity being produced from the solar panels.
Highly recommended it to everyone.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Yvonne Bezlucki
Yvonne BezluckiNorth Western Region, NSW

SB260879

published

We have received defect note from our distributor Essencial energy and before we check sunboost call us to rectify that issue that is the best example of good service Thanks Sunboost

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Witchy
Witchyasked

What is Sunboost's record like for installing panels on terracotta tiles roofs? Is there much breakage or leaks afterwards?

No answers
Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

About Sunboost

Sunboost is Australia’s largest solar company. While it’s headquartered in Sydney, NSW, it services all Australian states and territories. The company’s aim is to help Aussies significantly reduce their energy bills, tackle climate change, and help Australia on its way to having a healthier, more sustainable future.

All of Sunboost’s solar panels and inverters are approved by the Clean Energy Council, a body which accredits businesses that comply to top quality Australian standards.

Sunboost services:

  • Residential properties, including small homes, medium homes, and large family homes.
  • Commercial properties, including small businesses, large corporate offices, and massive businesses.

The company has a 25-year panel performance warranty and a 1 + 9-year workmanship warranty.

Points of praise:

  • Most reviewers found that Sunboost’s installation process was quick and efficient. Some reviewers said that the whole process from ordering to installation was completed in just a matter of weeks.
  • They also praised the great customer service, saying that the workman who came to their home was polite, professional and tidy. They also said that customer service representatives that they talked with on the phone were helpful and responded quickly to their queries, and took the time to thoroughly explain the whole installation process.
  • Reviewers said that Sunboost’s services represented great value for money, both in terms of installation costs and the future savings they made by switching to solar.

ProductReview_2022 Awards_logo

Sunboost has won a 2022 ProductReview.com.au Award in the Solar Panel Installers category. It owes its success to what reviewers described as its excellent customer service and quality installation.

CategorySolar Panel Installers
Solar Connection TypeGrid-Connected and Hybrid
Clean Energy Council Recognition None
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE