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Sunboost
4.6 from 5,452 reviews · View Statistics
Listing monitored by Sunboost

Pros

Efficient installation process
Professional customer service
Great value for money

Reviews

  • Value for Money
    4.5 (41)
  • Product Quality
    4.3 (43)
  • Return Claim MadeYes (48) · No
  • Shipping
    4.5 (8)
  • Customer Service
    4.8 (48)
  • Timeliness
    4.5 (30)
  • Job Satisfaction
    4.6 (30)
  • Rates and Fees
    4.5 (26)
  • Installation
    4.5 (44)
  • Warranty Claim MadeYes (48) · No
  • Purchase Price$3,386.41
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Brendan
BrendanSydney, NSW

Very Good response to a problem

published

We had a problem with the inverter unit and it was replaced with a complete new unit and switches within about a fortnight. Re install completed yesterday and up and running without a problem. Once the problem was advised to Sunboost they were out the very next day to start the process.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
Panel Purchased Sunboost
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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  • Verified

so far the solar works perfect

published

The panel installation process was worked with carefully.
We do not have any issues and we have got good s deal.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Trina Honey M 330W Black Frame 120 Half-Cut Cells Mono (TSM- 330DD06M.08(II)) 20 Panels
Warranty Claim MadeYes
Purchase Price$3,191.00
Sunboost
Sunboost T.Sunboost
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Very satisfy

published

We have received best solar panel installation the workmanship was very good.Rachael very patient took her time to complete the task.Great products with best prices

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

bev
bevPeel, WA
  • 2 reviews

working well and satisfying our expectations

published

The installation was conducted very quickly. However, there was no feedback or explanation as to how to interpret readings. It was not for some months that we became aware that the product was not operating correctly. The contact person with the company was very efficient and arranged to service the product. I understand there was the replacement of two items after which the product became efficient and produced what it was intended to do. There still has been no explanation as to how to read and interpret the panel
The customer service member we have dealt with is very professional in her dealings.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size6.5 KW
Panel Purchased XTD09200FA
Warranty Claim MadeYes
Purchase Price$3,000.00
Sunboost
Sunboost T.Sunboost
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Great

published

Yes They are friendly and giving clear information about business and sun boost... how to use the manual book of metre box

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Don't know
Warranty Claim MadeYes
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Good service

published

Noah looks after us very well !
He always follows up a problem until
It is solved to our satisfaction , happy

Value for Money
4/5
Product Quality
3/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
3/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Warranty Claim MadeYes
Purchase Price$3,450.00
Sunboost
Sunboost T.Sunboost
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Rude salespeople
Rude salespeopleSydney, NSW
  • 3 reviews
  • Verified

Thankyou Sunboost!

published

Thankyou Sunboost for your help. Everything is working so well now. I’m Looking forward to saving big bucks on my energy bill. Having the wi-fi dongle is a great option.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Timeliness
3/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased CHSM6610M-300 Solis-3P5K-4G-AU
Warranty Claim MadeYes
Purchase Price$3,391.00
Sunboost
Sunboost T.Sunboost
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graham
grahamMid North Coast, NSW

Great company to deal with

published

System was installed within 4 weeks of contact. Had small delay after 18 months due to inverter breakdown. This was fixed within 2 weeks very good service
Office staff Monika was extremely helpful. Would recommend sun-boost

Graham bradley

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased SOLIS
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
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Peter
PeterIllawarra, NSW

Exceptional customer service

published

Following a fault with our Inverter it was necessary to contact Sunboost as our system was still under warranty. We had Carter as our contact person. He could not have been more helpful and very polite. Always at the end of the phone (never talking to a machine which was a big plus) advising on updates & progress of service calls for our inverter issue to the final replacement. We are very happy with the outcome.

Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Seraphim
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Kevin Linsley
Kevin LinsleyHunter Region, NSW

Good Service

published

Replacement Inverter was installed by J Catt Electrical and he was polite.
Service from both the Electrician and Kevin from Sunboost was excellent.
TNT couriers very also excellent to deal with.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased Eversolar
Warranty Claim MadeYes
Purchase Price$4,205.00
Sunboost
Sunboost T.Sunboost
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Steve
SteveCentral West, NSW

3 months for nothing but a busted roof

published
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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased LG
Warranty Claim MadeYes
Sunboost
Jessica S.Sunboost

Hi Steve,
We apologize for the inconvenience caused to you while dealing with Sunboost. We kindly request you to help us with your project number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Steve
Steve
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Rob
RobSydney, NSW
  • 2 reviews
  • Verified

Dealt with my warranty claim quickly and efficiently.

published

My system partially failed after 18 months, Sunboost dealt with the claim efficiently and quickly. As an aside their engineer was charming and turned up on time and at a time to suit me. Very impressed,

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Installation
4/5
Incentivised Review No
Return Claim MadeYes
System Size4.1 KW
Warranty Claim MadeYes
Purchase Price$3,300.00
Sunboost
Jessica S.Sunboost
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Andreas N.
Andreas N.
  • 2 reviews

First Class!!

published

The entire pre and post sales process was effortless. The install went smoothly and quick and the communication process throughout was excellent. Great work and effort by all the team. Definitely would recommend Sunboost as your solar install specialist.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,500.00
Sunboost
Jessica S.Sunboost
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Dhrupal
DhrupalSydney, NSW

Good experience

published

Good service by installation good product and really good service with friendly staff thanks for helping
Nice to have a good solar panel when ever i call them always help me

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Return Claim MadeYes
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Victor S.Sunboost
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christine
christineSouth East Queensland, QLD

Great

published

The staff have been very good and the company has addressed any issue that has arisen. They have acted promptly when i have contacted the company. I look ford to recommending this company

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Panel Purchased soli
Warranty Claim MadeYes
Purchase Price$3,500.00
Sunboost
Victor S.Sunboost
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Raagi
RaagiSydney, NSW
  • 2 reviews

Very good customer service & prompt action

published

Installation process is quite easy.....
Staff is very friendly & helpful..
They explained everything......
I had some issues after installation
After my email they take action very prompt..
It’s very impressive..
I would recommend to my family & friends..

Value for Money
3/5
Product Quality
3/5
Customer Service
5/5
Installation
4/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Victor S.Sunboost
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Excellent Warranty Service

published

Monika was sensational. My solar inverter had errors for months and Monika talked me through how to change the inverter setting to fix it via the telephone. Simple and easy. Peter.

Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Panel Purchased Seraphim 275 w Poly - Silver Frame Panels.
Warranty Claim MadeYes
Sunboost
Victor S.Sunboost
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dustin
dustinIllawarra, NSW

excelleny service bye moni she monika went above her call of duty to get the results

published

the product failed but moni had replacement part installed inverter was faulty now is all working well over all service has been fine at times I have been stressed out but moni has assured me it will be repaired monio has done very well

Value for Money
4/5
Product Quality
3/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased solis
Warranty Claim MadeYes
Purchase Price$3,450.00
dustin
dustin

very well done monika should be more people like moni in this costumer service moni went above and beyond thank you moni

Sunboost
Victor S.Sunboost
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good service

published

the service was very fast and great. contractor was very informative. Zara at customer service was very helpful.I highly recomend sunboost and will be up grading my system soon. Cheers Sunboost.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Installation
4/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Warranty Claim MadeYes
Sunboost
Victor S.Sunboost
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Keith  C.
Keith C.Wide Bay-Burnett, QLD

Simple process made easy by the staff

published

The installation was very good follow up service when the inverter was faulty was a bit second rate but got there in the end the tech support was fantastic very thorough thank you to Kevin in relation to project 80216

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased Solax
Warranty Claim MadeYes
Sunboost
Victor S.Sunboost
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Perfect experience great work eward & Adam

published

Panels installed correctly but didn’t received wifi stick which Edward and Adam sort things out and arrange for that. Costumer service was really good . Appreciate you help ,thank you mate

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Sunboost solar panels & solis inverter
Warranty Claim MadeYes
Purchase Price$3,421.00
Sunboost
Sunboost T.Sunboost
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Francis
FrancisSydney, NSW

Project 46585

published

Morgan was able to deal with my problem flawlessly. Although it took quite awhile to dispatch the electrical technician, he was able to solve my problem completely by ensuring I was regularly updated.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size15 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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very happy

published

I have contacted Sunboost as I was facing an issue with my inverter and have been in touch with Albert from service team. He's been fantastic! He was able to respond and resolve the issue in timely manner and have also kept us updated. The after sales service has been great! I would definitely recommend Sunboost to my friends and family.

Value for Money
4/5
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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